Berkeley Home Health South East

1-15 Central Road, Worcester Park KT4 8EG
Submit a Review
9.2 7 Reviews
  • Berkeley Home Health South East, Worcester Park
Berkeley Home Health's South East branch, located in Worcester Park, Surrey, is an integral part of their network spanning seven branches in the south and east of England.

This branch, which was previously situated in Alton before moving in 2022, was originally known as 'Enviva Care' until it joined the Berkeley family in 2020. Dedicated to providing live-in care across most of the South East, this branch upholds Berkeley's values of being person-centered, dedicated, and trustworthy.

A distinguishing feature of the Berkeley branches is their commitment to peace of mind, dignity, and respect for all clients, with each branch offering unique services, having independent CQC reports, and catering to different regions.

The South East branch is notable for its team of highly trained carers, who undergo award-winning in-house training. This rigorous training ensures that each carer is well-equipped to meet the diverse needs of clients, with a focus on matching carers to clients effectively, further enhancing the quality of care provided.

Show Berkeley Home Health South East on the Map

Care Provided by Berkeley Home Health South East

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Clarry (Branch Manager)

Funding & Fees Guide for Berkeley Home Health South East

  • Prices

  • Starting from £1,533 per week.

  • Mileage costs per visit are charged at 45p per mile calculated as a return journey from our office.

Berkeley Home Health South East Reviews (7)

9.2

Berkeley Home Health South East has a Review Score of 9.2 (9.200) out of 10, based on 4 reviews in the last 2 years. Over all time Berkeley Home Health South East has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
0
0
4
3

Review from Bridget C (Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a fall before Christmas, I needed help at home when I came out of a particular clinic. My family contacted Berkeley Home Health South East. I have had the most amazing help and kindness from the carer you sent to me. She has helped my recovery, to no end and I am very grateful. She is delightful
and very personable. Thank you, for such a well-trained helper.

Reply from Berkeley Home Health South East, Berkeley Home Health South East Team at Berkeley Home Health South East

Thank you for taking the time to write a review. We are very pleased to hear that the care you received helped you recover well.
Best wishes,
Berkeley Home Health - South East Branch Team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorna T (Daughter of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We accessed care from Berkeley Home Health when my family was under acute stress, we had lost my mother, I was very unwell and my disabled father needed help with his complex needs. We had two 24-hour carers, both of them were very professional and gave my father exemplary care. We felt confident that
Dad's needs were being met in a gentle, kind manner that protected his dignity and enhanced his life. We are most grateful for the care he received.

Reply from Julie Flatt, Marketing Manager at Berkeley Home Health South East

Thank you for taking the time to write a review. We were happy to support you and install a carer for your father in 24 hours and you were both happy with the care received.
Best wishes,
The Berkeley Home Health -Southeast Branch


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J T (Daughter of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my 90-year-old dad had a fall in November and two hospital stays we were desperate to make him safe when he came home. We were struggling to find care. Berkeley stepped in at short notice and provided live-in carers who have been with him since. Dad has severe mobility problems and other medical
conditions that need to be monitored. These lovely people care for Dad, take all his little eccentricities in their stride and enable him to get outside to his sheds and tinker and that is as important as anything else.
Dad has got on well with each new carer and as a full-time carer for my partner, I know how hard it can be. I am full of admiration for these carers who come into someone else's home and take on that role so efficiently and supportively in strange surroundings.

Reply from Berkeley Home Health South East, Berkeley Home Health South East at Berkeley Home Health South East

Thank you so much for taking the time to write a review. We are so pleased that your dad is happy and enjoying being cared for at home by our carers.
We will pass on your comments to the rest of the team.
Best wishes,
Berkeley Home Health South East.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deirdre T (Sister of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have done everything and more to cater for my brother's needs. They assisted me 100% when I moved my brother to live nearer to me after our mother died. I'd like to thank them for all of that support - I couldn't have done it without them.

Reply from Marketing, Marketing at Berkeley Home Health South East

Dear Deirdre,
Thank you so much for taking the time to write a review. We appreciate your comments.
Best wishes
The Berkeley Home Health Team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret C (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All timekeeping is excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E B (Daughter of Client) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from both the management and carers has been excellent. Especially the carer we have presently, she is extremely kind, patient and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian F (Husband of Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good workforce, always willing to help.
Continual comments about travel time between clients and rates of pay.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Berkeley Home Health South East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Berkeley Home Health South East is calculated as follows: ( (19 Excellents x 5) + (1 Goods x 4) ) ÷ 20 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Berkeley Home Health South East is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sonia

Sonia Wallace

Job Title: Business Manager

Joined: 2020

Sonia started her career in the care sector in 2006 when she worked as a Live-in Carer in Austria. Moving to the UK in 2007, Sonia thrived as a Visiting Carer in the Surrey area. She gained expert knowledge, skills and experience to progress her career. Soon after, Sonia managed large Visiting and Live-in Care companies in south and central England and also worked as a Dementia Care Manager in a nursing home in Epsom.


With numerous qualifications in Health and Social Care, she was also able to complete her CIPD level 5 in HR management. Sonia loves her job as a Care Manager and enjoys the team she works with. With a strong belief that happy carers make happy clients, Sonia aims to lead by ensuring her team is happy and supported.


When Sonia is not working, she enjoys staying active through sports such as running and skiing. As a ‘Dementia Friend’, she hopes to raise money for The Alzheimer’s Research UK Charity, by participating in the London Half Marathon, in 2023.


Frequently Asked Questions about Berkeley Home Health South East

What Type of Services does Berkeley Home Health South East offer?

Berkeley Home Health South East offers Home Care.

How many Carers does Berkeley Home Health South East employ?

Berkeley Home Health South East employs 900 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Berkeley Home Health South East to verify any information. View our terms and conditions. Berkeley Home Health South East has an Enhanced Service – more info.