Key 2 Care Ltd T/A Derbyshire Care Services Reviews (22)
Key 2 Care Ltd T/A Derbyshire Care Services has a Review Score of 9.6 (9.630) out of 10, based on 8 reviews in the last 2 years. Over all time Key 2 Care Ltd T/A Derbyshire Care Services has 22 reviews.
Review from P H (Client) assisted by family/friend published on 14 May 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
All the carers generally perform well and put things right if we are not satisfied. Overall, we get and receive good service with little need to complain.
Reply from Holly Mohamed, Registered Manager at Key 2 Care Ltd T/A Derbyshire Care Services
Thank you for your kind review of our service. We apologise if there have been any problems which may have impacted on our service delivery. If possible, please do email me details so we can look at ensuring this problem does not occur in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from James E (Client) assisted by family/friend published on 14 May 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Holly Mohamed, Registered Manager at Key 2 Care Ltd T/A Derbyshire Care Services
Thank you so much for your kind words. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.6 (9.630) out of 10 for Key 2 Care Ltd T/A Derbyshire Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.830 for Key 2 Care Ltd T/A Derbyshire Care Services is calculated as follows: ( (41 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.83
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Key 2 Care Ltd T/A Derbyshire Care Services is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
