Alina Homecare Bromley

Office 1, First Floor, Access House, Cray Avenue, Orpington BR5 3QB
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9.7 30 Reviews
  • Alina Homecare Bromley, Orpington
Alina Homecare Bromley provides home care and support services to adults living in their own homes in Bexley, Bexley Heath, Bromley, Chislehurst, Eynsford, Farningham, Hextable, Joydens Wood, Orpington, Petts Wood, Sidcup, Swanley & West Wickham.

Caring staff give individuals the care and attention, dignity and respect they need while ensuring personalised care and support is provided that meets the individual's wishes.

Services include personal care - assisting clients with personal hygiene including washing, bathing and incontinence, support with medication and help getting dressed and preparing meals.

Staff also offer respite care, rehabilitation care and can escort clients as they participate in social activities such as attending clubs and shopping trips.

Carers can also help clients with domestic duties such as cleaning, washing up and laundry.

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Care Provided by Alina Homecare Bromley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Akinboluwajo (Regional Operations Director)

Funding & Fees Guide for Alina Homecare Bromley

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Bromley Reviews (30)

Total of 30, showing 1-20
9.7

Alina Homecare Bromley has a Review Score of 9.7 (9.667) out of 10, based on 8 reviews in the last 2 years. Over all time Alina Homecare Bromley has 30 reviews.

Overall Experience

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Review from D K (Son of Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare was very prompt in organising a care package for my Mum.
They have shown flexibility and have adapted to short notice requirements.
The carers that visit my Mum always leave her feeling happy and look after all Mum's required needs. Very pleased.

Reply from Nardia Oteng-Martin, Branch Manager at Alina Homecare Bromley

Thank you for such a lovely feedback. We are pleased to hear that we have managed to organise and set up the carer package at short notice and that the carers are doing a good job.


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Review from Claire J (Daughter of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the service to date from Alina Homecare. Mum is already benefitting from the additional help provided by the excellent carers and the app (where you can view updates on daily visits) is a great tool to ensure your loved one is being taken care of. A highly efficient and organised
company. Thank you for your professional and caring service.

Reply from Nardia Oteng-Martin, Branch Manager at Alina Homecare Bromley

I would like to thank you for such a lovely 5* review. I am pleased to hear that you are happy with the service and that you can see the benefits of your Mother receiving care from Alina Home Care. The App is a fantastic way to keep up to date with the care and support your mom is receiving from the team.


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Review from Elaine C (Sister of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, from managers to carers are very helpful and pleasant.
They always want the best for their clients. They are adaptable to the client's needs and reliable. They are also very patient with their clients.

Reply from Nardia Oteng-Martin, Branch Manager at Alina Homecare Bromley

We are pleased to hear that the carers have been helpful and pleasant. It is also great to see that carers have been reliable and patient with you and your family members. We aim to give excellent service, and it is wonderful to see that Alina Home Care is giving you the service that you need.


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Review from P B (Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service.

Reply from Nardia Oteng-Martin, Branch Manager at Alina Homecare Bromley

I would like to thank you for your lovely feedback. I am very pleased to see that you are pleased with our service. We aim to provide excellent service to our clients.


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Review from J S (Daughter of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Alina Homecare has been very positive. The staff have been professional and more than helpful and friendly.
They responded quickly and with understanding to our needs.
I would highly recommend them.

Reply from Nardia Oteng-Martin, Branch Manager at Alina Homecare Bromley

Thank you for your kind feedback. I am pleased to know that your experience with us has been positive and that the staff are professional and helpful.


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Review from J C (Daughter of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is extremely kind, willing and always cheerful. Nothing is too much trouble and it breaks up the day knowing that a friend is coming.

Reply from Nardia Oteng-Martin, Branch Manager at Alina Homecare Bromley

I am extremely delighted to hear that the carers are kind, willing and cheerful. It's good to know that they have gone above and beyond and you feel as though you have a friend in us. This is what we aim to achieve and we are very thankful for your kind review, I will definitely inform the carers.


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Review from M C (Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be fully trained in-home care; they are very polite and helpful. They will cover everything you require them to do. They bring pleasure on every visit.

Reply from Nardia Oteng-Martin, Branch Manager at Alina Homecare Bromley

Thank you very much for your lovely review. We are so pleased that you are so happy with our staff and the quality of our care. I will pass on your kind words to the staff Team.


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Review from S M (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina carers come to support Mum as she has been getting unable to manage housework and cannot go out independently. They give her care and kindness, as well as reporting any concerns, and it is lovely to know that she is happy and safe with them. I have also been sincerely grateful for the kind, thoughtful
response whenever I have rung a supervisor in the office with a query or request. I know the job can't be easy and they may not realise how reassuring it is to talk with someone who understands and cares.

Reply from Oana Popa, Registered Manager at Alina Homecare Bromley

Thank you for submitting such a lovely review. I am pleased you feel we have delivered supportive, sensitive care for your mum. I will share your comments with all of the team.


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Review from Annie S (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Alina Homecare for my mum when she became bedridden. They were totally fantastic in every respect. I particularly liked the App where after each visit, you could see what they had done, and if there were any concerns they'd register this and I would then receive a phone call. I met the carers
on quite a few occasions and built up a very good relationship with them. I can honestly say they were fantastic and I highly recommend them.

Reply from Maisie White, Branch Manager at Alina Homecare Bromley

Thank you for your kind words. I will pass the positive feedback on to our care team.


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Review from K M (Daughter of Client) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that Alina provide to my elderly mum who has dementia. They do so much for her and even I'd say spoil her at times making her a special breakfast or tea. It's as if they are looking after their own mum. I have also come to know many of them, they are always friendly and cheerful
even though they may have worked very long hours. I would thoroughly recommend them to anyone.

Reply from Laura Akinboluwajo, Operations Manager at Alina Homecare Bromley

We will pass on this wonderful feedback to the local team at Bromley, thank you so much for taking the time to write this review.


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Review from Christopher R (Son of Client) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care service my mother has received so far. The carers are professional in their manner and very friendly to her. They engage her in conversation which I feel is important as she has dementia. If they complete their tasks before the allotted time period ends they ask if there
is anything else required. They all have their own transport so are always on time. They are all fresh and if tired do not show it. I would recommend this company without hesitation.

Reply from Laura Akinboluwajo, Regional Director at Alina Homecare Bromley

Thank you for this lovely review, we are so pleased you are happy with our service. I will pass the feedback to the manager and all of our care staff at the Bromley branch.


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Review from John B (Son of Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum moved in with us last year, we had no idea how much care she would need. Managing the local council's care providers was difficult and stressful.
Alina Homecare has transformed our lives. They are reliable, efficient and genuinely caring. They respect our home and give Mum the time she needs.
More than that, they have befriended her, making a big difference to her quality of life.

Reply from Jenna Fisher, Operations Manager at Alina Homecare Bromley

Thank you so much for your kind words John.
It means so much to know we are making a difference to Mum.


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Review from Peter R (Son of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father receives is exemplary. We really couldn't ask for or expect a better standard of care. We consider ourselves extremely lucky to have the person we do.

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Review from J A (Client) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness above anything else. I've been around quite a bit, and it is different from other places.

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Review from L E (Husband of Client) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, my wife who is the client and myself are very happy with the service provided and found all the staff very pleasant to deal with and very helpful.

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Review from Jean B (Daughter of Client) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On contacting the company, they visited my mum and introduced themselves. Very friendly and professional staff. My mum really enjoyed their visits while we were on holiday. Will certainly use them again. Highly recommended.

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Review from J W (Husband of Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have recently taken up this facility.
Our initial reaction has been very good and we look forward to it continuing at this level of competency.

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Review from C J L (Client) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Bromley are extremely professional and dedicated. The management team are the most helpful and accommodating team I have had the pleasure of dealing with. They will listen to you and give you their time to ensure they fully understand the situation and if necessary further investigate, to ensure
that your requirements are fully met.

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Review from D D (Daughter of Client) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, friendly staff.
Nothing is too much trouble - interact extremely well, helping the client and making them feel at ease.

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Review from Hazel P (Stepdaughter of Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really well-managed service.
All members of management excellent.
Friendly approach to all areas of the service.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Alina Homecare Bromley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Alina Homecare Bromley is calculated as follows: ( (39 Excellents x 5) + (6 Goods x 4) ) ÷ 45 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bromley is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Nardia

Nardia

Job Title: Branch Manager

Joined: 2023

Nardia is proud to lead her fully trained and experienced team who deliver the highest quality, personalised home care for people, so they can be as independent as possible in their own home. Their high-quality standards are reflected in their CQC Good rating.


Frequently Asked Questions about Alina Homecare Bromley

What Type of Services does Alina Homecare Bromley offer?

Alina Homecare Bromley offers Home Care.

How many Carers does Alina Homecare Bromley employ?

Alina Homecare Bromley employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bromley to verify any information. View our terms and conditions. Alina Homecare Bromley has a Platinum Service – more info.