Alina Homecare Bromley

Office 1, First Floor, Access House, Cray Avenue, Orpington BR5 3QB
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9.7 30 Reviews
  • Alina Homecare Bromley, Orpington
Alina Homecare Bromley provides home care and support services to adults living in their own homes in Bexley, Bexley Heath, Bromley, Chislehurst, Eynsford, Farningham, Hextable, Joydens Wood, Orpington, Petts Wood, Sidcup, Swanley & West Wickham.

Caring staff give individuals the care and attention, dignity and respect they need while ensuring personalised care and support is provided that meets the individual's wishes.

Services include personal care - assisting clients with personal hygiene including washing, bathing and incontinence, support with medication and help getting dressed and preparing meals.

Staff also offer respite care, rehabilitation care and can escort clients as they participate in social activities such as attending clubs and shopping trips.

Carers can also help clients with domestic duties such as cleaning, washing up and laundry.

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Care Provided by Alina Homecare Bromley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Akinboluwajo (Regional Operations Director)

Funding & Fees Guide for Alina Homecare Bromley

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Bromley Reviews (30)

Total of 30, showing 21-30
9.7

Alina Homecare Bromley has a Review Score of 9.7 (9.667) out of 10, based on 8 reviews in the last 2 years. Over all time Alina Homecare Bromley has 30 reviews.

Overall Experience

  • 25
  • 5
  • 0
  • 0
  • 0

Date Published

30
2
4
8
22

Review from Susan B (Daughter of Client) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are punctual and friendly. They will do anything that you ask of them.

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Value for Money

Review from I T (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy, she asks what I want to be done and then takes care of it, very friendly and polite. Thank you.

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Review from R J C (Client) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff, best agency I have ever used. Staff are always on time. They have always treated me with dignity and carry out all my tasks to a high level of care.

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Review from S R (Wife of Client) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very reliable, punctual and willing to assist wherever and however is necessary.

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Review from Karen S (Client) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve had other carer agencies before, but they have let me down. I have changed to Alina and I’m very happy with the services provided.

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Review from M D (Client) assisted by family/friend published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first review since I only started with Alina Homecare in January 2019. In that time I have found my carers pleasant and helpful. I am happy with the service I have received.

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Review from Margaret M (Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff I have met. I have found that my care support lady has been friendly and her work has been done very well. Whatever I have asked her to do and always asks if there is something else that I would like done. The staff that came to see me in the beginning to explain were very
helpful and explained the services that are provided very well.

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Review from A J B (Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied with the service. Politeness and helpfulness of the staff.

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Review from C J W (Client) assisted by family/friend published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care agency to be extremely efficient and caring. All the staff and management are very pleasant. They have gone out of their way to find out exactly what I need and management has checked everyone out. I know I am well supported and the carers are always on time and cheerful. I would
recommend this agency to anyone.

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Review from Jennie D (Daughter of Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since engaging the company we have not looked back. The carers are courteous and treat mum with nothing more than total respect and care. Would totally recommend.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Alina Homecare Bromley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Alina Homecare Bromley is calculated as follows: ( (39 Excellents x 5) + (6 Goods x 4) ) ÷ 45 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bromley is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Nardia

Nardia

Job Title: Branch Manager

Joined: 2023

Nardia is proud to lead her fully trained and experienced team who deliver the highest quality, personalised home care for people, so they can be as independent as possible in their own home. Their high-quality standards are reflected in their CQC Good rating.


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