Helping Hands Home Care (Live in National)

10 Tything Road West, Kinwarton, Alcester B49 6EP
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9.0 14 Reviews
  • Helping Hands Home Care (Live in National), Alcester
Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The team takes pride in offering expert private care and support people may need to continue to live independently at home.

Whether a loved one needs regular visits throughout the week with household tasks, or support for a complex condition, Helping Hands can match them with a fully trained carer who fits into their life and who provides individually tailored support that is completely unique to your loved one and their requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Helping Hands can provide live-in care anywhere in England and Wales, helping individuals to remain in the comfort of their own homes.

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Care Provided by Helping Hands Home Care (Live in National)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Jackie Wilson (Registered Manager)

Funding & Fees Guide for Helping Hands Home Care (Live in National)

  • Prices

  • LIVE IN PRICES
    Single person care from £1599pw
    Couple Care from £1839pw

  • We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Live in National) Reviews (14)

9.0

Helping Hands Home Care (Live in National) has a Review Score of 9.0 (8.989) out of 10, based on 4 reviews in the last 2 years. Over all time Helping Hands Home Care (Live in National) has 14 reviews.

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Date Published

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Review from Edward H (Son of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great support received and quick access to services, following my dad's change of circumstance. The manager and her team were fab. Dad received one-to-one support for a number of months, assisting with him getting up in the mornings.

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Review from Daren W (Brother of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been thoroughly impressed with the dedication of Helping Hands. Their staff are focused on delivering top-quality care and my brother is benefiting from this quality every day. My thanks to all of the team for their efforts.

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Review from James S (Husband of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer performed an extremely conscientious job for us in caring for my wife. She did all the laundry, and the dishes, helped prepare the meals, gave my wife a twice-daily nebulizer session and helped her with dressing and undressing. She is very kind-hearted and caring.

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Review from John C (Husband of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleased to be able to book help at short notice following a recent family bereavement. The team gave me the reassurance I needed and quickly found a wonderful carer to look after my wife whilst I was away.

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Review from Steve F (Son of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply can not recommend Helping Hands highly enough.
We asked them to provide 24 hour support for Mum and Dad in their home. However, before our carer had even started work, Dad had deteriorated significantly and been taken in to hospital. The carer started work soon after, but by that time it
had become clear that Dad's care needs now required that he move into a permanent care facility. Despite the excellent care Sharon was now providing, Mum decided she wanted to move into the care home with Dad as soon as he left hospital.
Throughout all of the turmoil of this period, Helping Hands were simply excellent. One staff member went far beyond the call of duty to help support and give advice about getting Dad into a home, Helping Hands as a company were considerate, patient and flexible and their carer provided outstanding care for Mum. Including perhaps saving her life when Mum fell, and the highly alert carer managed to catch her before her head hit anything.
Thank you.

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Review from Maureen S (Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never needed a carer before I was a bit apprehensive, especially as I was using a live in carer. I needn't have worried the lady was lovely, she was discretely there when I needed her but allowed me my independence to recover at my own pace. It was very nice not having to worry about housework.
We got on very well and had been matched with similar interests so it was more like having a friend staying rather than a carer. It relieved my family of worrying about me being on my own the first week after discharge from the hospital.

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Review from Jon H (Son of Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we as a family engaged with the team at Helping Hands, we have felt hugely supported. We were really impressed with their attitude and how they consider heavily not only the patient, but the well being of those friends and family members around them as well. There seems to have been
real consideration given to the most appropriate carer for our dad's needs and our carer has proven to be an absolute star in some pretty challenging circumstances. His passion, focus and dedication to the well being of our dad who is in end of life care has been incredibly selfless and admirable. I and I think the whole family wouldn't hesitate to recommend Helping Hands was the requirement there again in the future.

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Review from J W (Daughter of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In July/August 2022, we were requiring urgent help with Mum to live-in her house. This was to give her as much independence as possible. Within 3 days of speaking to Helping Hands, discussing our needs, our main live-in carer was with Mum. It was an instant match and continued for 4 years with them
becoming great friends. The main live-in carer became part of the town that Mum lived in and this helped the carer do the job that was expected of them. Helping Hands continued to send secondary carers whenever the main carer was due a break. They checked with us every time this happened and all carers were excellent. The only reason that we stopped using Helping Hands was that Mum's house became unsuitable for her, having stairs to get up and down the stairs. However, without a doubt Helping Hands kept Mum at home as long as possible. Unfortunately, with 2 carers it was expensive, however, great service.

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Review from L M (Daughter of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service, a carer from Helping Hands has helped us at the last minute when we needed it the most. She is such an amazing person. Such a credit to the company, and the current PA is absolutely amazing my dad is not the easiest person to get on with. I couldn't have asked for a better person for
my dad, absolutely fantastic customer service, would highly recommend them, and my dad is always using Helping Hands and we've never had any issues, both so kind caring friendly and always willing to help.

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Review from D C (Sister-in-law of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have supplied carers for my brother-in-law for a number of years now. The care he has received has always been excellent, you regularly contact me to keep me updated and to discuss his needs, I have complete peace of mind thanks to you!

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Review from K M (Son of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently moved from another care providing company I am able to make a direct comparison.
Helping Hands are so much better in every way than our previous provider.
Every single person I have had dealings with gets a 5 star rating.

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Review from Sarah C (Power of Attorney of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands at Tamworth have been incredibly supportive since our initial enquiry. Being listened to about individual care needs for a loved one is vital. Staff have extensive experience and have been invaluable to us when choosing care at home.

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Review from Helen G (Daughter of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were let down by another care company so got in touch with Helping Hands at fairly short notice of required live-in respite care dates. They were very helpful from the start, there was great communication throughout the provided service, including before, during and after the required care. We found
all persons that we dealt with were knowledgable, helpful, easy to talk to and went out of their way to help. The care our parents received was good and they were happy and content on our return from our holiday.

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Review from D D (Client) assisted by family/friend published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff at the Redditch branch always go above and beyond. I feel like I am supported with everything I need. The communication from branch is excellent and I always know when my calls are and who with. I would highly recommend Helping Hands to anyone looking for support at home.

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Current Review Score: 9.0 (8.989)

Overview of Review Score

The Review Score of 9.0 (8.989) out of 10 for Helping Hands Home Care (Live in National) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Helping Hands Home Care (Live in National) is calculated as follows: ( (17 Excellents x 5) + (6 Goods x 4) ) ÷ 23 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Live in National) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Live in National)

What Type of Services does Helping Hands Home Care (Live in National) offer?

Helping Hands Home Care (Live in National) offers Home Care.

How many Carers does Helping Hands Home Care (Live in National) employ?

Helping Hands Home Care (Live in National) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Live in National) to verify any information. View our terms and conditions. Helping Hands Home Care (Live in National) has a Platinum Service – more info.