Helping Hands Home Care (Torquay)

3 Tor Hill House, Union Street, Torquay TQ2 5QW
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9.5 13 Reviews
  • Helping Hands Home Care (Torquay), Torquay
Helping Hands' Torquay branch is part of a network with over 100 branches and 6,000 carers providing dedicated support across England and Wales, Helping Hands Home Care is one of the UK’s leading home care providers.

Each member of the local Torquay team is well-equipped to provide the care and support you or a loved one needs to remain safely at home and lead a fulfilling lifestyle, preserving their independence.

Their services are highly personalised, and whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; Helping Hands will work closely with you to provide unique home care that is completely bespoke to you and your needs.

The Torquay team offers dedicated support ranging from personal care, household chores and medication administration, all the way through to companionship, mobility assistance and nurse-supported care for complex conditions.

If your circumstances change at the last minute, the team will often have high-quality care in place within 24 hours of your initial enquiry. Care packages start from just 30-minute visits per week all the way up to 24-hour live-in care, covering Ellacombe, Berry Head, Cockington Village, East Allington, Galmpton, Newton Abbot, Paignton, Shaldon, Totnes, Yalberton and the surrounding areas.

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Care Provided by Helping Hands Home Care (Torquay)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Jade Rosindale (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Torquay)

  • Prices

  • Domiciliary Care From £31.70 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Torquay) Reviews (13)

9.5

Helping Hands Home Care (Torquay) has a Review Score of 9.5 (9.464) out of 10, based on 5 reviews in the last 2 years. Over all time Helping Hands Home Care (Torquay) has 13 reviews.

Overall Experience

  • 11
  • 2
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Date Published

13
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5
8

Review from J L (Daughter of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands carers are so lovely with my mum. They are trustworthy, professional and very friendly. They chat with my mum, bathe her legs, empty her commode and do anything that mum asks them. Once a week they change the patch on her arm. It is so reassuring for me and my brother to know the carers
are reliable and professional.

Reply from Lee, Sales Enablement Manager at Helping Hands Home Care (Torquay)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from Sarah R (Daughter of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have supported my mother and been a godsend in keeping her safe at home. They have also massively supported me going through this whole process of looking after an elderly parent. I can't thank them enough.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Torquay)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from T E (Daughter of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands are an excellent company, they care for my mother and understand her needs, time keeping is good and continuity of care. They always keep me informed if there is any issues regarding my mum, which is good as I live away from my parents. The carers are all so caring and understanding.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Torquay)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Review from Sheila M (Daughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the lovely staff. Who are very caring and very professional. Nothing is too much trouble.
The management is excellent. We feel very well supported at this very difficult time for our family.
The patient has been very happy with her carers.

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Review from P M (Daughter of Client) assisted by family/friend published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is so happy with helping hands coming in to do her personal care. She finds all the girls so lovely and caring. She has enabling's on Tuesday and really enjoys going out with them. She makes it so much fun for my mum. The office staff are so lovely, especially one, they all try their best to
accommodate all. They provide a rota which is good for Mum as she knows who is coming each day and provides the continuity of care that my Mum needs.

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Review from B B (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been using your services for the last four years as she has dementia but the family wanted to help her stay at home for as long as possible.
The company have always been very professional and caring towards mums changing needs.
I have met the majority of her carers with the company with one
particular favorite of Mums being timetabled to visit as often as possible with her shifts.
The company have always done their utmost to accommodate extra visits when needed and are always available to discuss any issues.
Very happy that we chose this company for Mum.

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Review from Mia C (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a very bad experience with another local care agency. I have found that Helping Hands have restored my faith in care agencies. They are professional, friendly and very supportive. Both my parents have dementia which is a challenge but the carers take it in their stride and provide caring
and respectful help every day. A rota is provided by Helping Hands at the end of each week for the times of the following week which is great and a report on each visit by the carers is generated for you to read which is very useful as well. I am very happy to recommend them highly.

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Review from Philip M (Son of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have provided excellent staff to look after my mum and my aunt. They provide good feedback on the daily visits. They have been extremely helpful in coping with emergencies and providing changes when circumstances have changed.

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Review from Peter F (Son of Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers look after my mum who suffers from dementia. I've not even met every carer who supports Mum, but the impression I have is that they are experienced and provide a consistently caring and sensitive response. My mum thinks they are kind.
I've been using the service for just over three months
and find the office/management team very positive and keen to work flexibly and collaboratively.
I am also reassured that you seem keen to ensure that all guidelines are followed - this provides further reassurance that my mum is in good (Helping) Hands.
A great start to a new situation in my life, and more importantly, my mums - keep up the good work all - you should be proud of what's been achieved to date.

Reply from Kathryn Dawe, Branch Care Manager at Helping Hands Home Care (Torquay)

Hi Peter, thank you ever so much for leaving this heartfelt review! I'm beyond delighted to hear that you have been so pleased with our team and it means so much to know that we've been a good match for your Mum. It's our pleasure to care for your Mum, and we couldn't ask for better feedback!
Best wishes.


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Review from Peter C (Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Helping Hands has been pure satisfaction, without their help, life for me would be extremely difficult. During this pandemic, their help has been invaluable (shopping and posting letters). As I have no living relatives that live near me, their help was very important.

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Review from Ginette H (Daughter of Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands have been so good since taking on my Mum. All the staff are friendly, caring and helpful. Nothing is ever too much trouble. They always leave detailed notes after each visit. I am always well informed, management keep in touch regularly to make sure we are happy. I am very happy and confident
that my mum is being well cared for, and she is happy too.

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Review from Pam R (Daughter of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Helping Hands for almost a year, but in April my mother had to go into hospital where she remained for over 4 weeks.
When I was notified of mum's intended hospital discharge date I phoned Helping Hands and they organised for care to resume within a very short time span. I have also
had to request additional care at fairly short notice, but this has all been arranged for me.
The fact that arrangements are very flexible and I can have additional care as and when needed (so long as reasonable notice is given) is vitally important to me as mum's carer.
Everyone I have dealt with has been very professional and considerate and a great deal of effort is put into meeting our needs, for which I am very pleased and grateful.
I have already recommended the company to a friend, who has also now become a client.

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Review from Kirsti A (Daughter of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer’s and diabetes. She still lives at home on her own at the moment.
She needs carers to prepare all meals which need to be to her taste and diabetic friendly. Her carers do her shopping, take her to appointments, prompt with personal care and most of all be a friend to chat to and
play scrabble with.
When not under Covid restrictions her carers also take her out for short walks and local visits to shops and cafes etc.
I have just had my first proper visit with my mum for a year.
I am so pleased with the care my mum is provided, she has regular carers so that Mum knows them and they get to know her.
Her carers are lovely, I met two of them this week. They have a very good and friendly rapport with Mum, she enjoys a good giggle!
They have been able to keep Mum's health stable and keep her in her own home, I am sure without their regular visits Mum would be in a nursing home by now.
I am very grateful to Helping Hands and would highly recommend them.

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Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for Helping Hands Home Care (Torquay) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Helping Hands Home Care (Torquay) is calculated as follows: ( (27 Excellents x 5) + (1 Goods x 4) ) ÷ 28 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Torquay) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Kathryn

Kathryn Dawe

Job Title: Branch Care Manager

My responsibilities are to manage the day-to-day running of the branch. I access customers' needs and I set up care packages, while overseeing schedules to ensure customers have continuity of care and make sure person-centred care is always delivered - making sure everything is compliant. In short, I am the one accountable for the smooth running of the Torquay branch.


The things I enjoy most about my role is knowing my team and customers, and interacting with them. I enjoy receiving outstanding feedback from our customers about the care they have received.


I have been a carer myself, and often share this with new carers joining the team. I still love delivering care.


In my spare time, I love knitting, crochet and baking, and quite often treat the branch staff to my bakes!


Experience and expertise


I started off in care eleven years ago when I moved from Kent to Devon and really loved the job and obtained real job satisfaction. I then became a Care Coordinator for three years before I moved to Helping Hands in 2018 as a care co-ordinator when the Torquay branch opened. I became Branch Manager in January 2022 and and feel my experience is vital to my success as a branch manager, as I not only understand the roles of my carers, but also what my customers are looking for in care as well.


I have NVQ Health and Social Care Level 2 qualified.
I am studying for my NVQ 5 in Leadership and Management.


Why I chose Helping Hands


I decided to join Helping Hands because I wanted to be a part of a company which shares the same values and passion for care that I do. Helping Hands takes great pride in their staff and this is something I feel very passionate about. I feel honoured to be working for such a company.


My team provide an excellent service to enable our customers to stay at home, remaining independent for as long as possible.


Frequently Asked Questions about Helping Hands Home Care (Torquay)

What Type of Services does Helping Hands Home Care (Torquay) offer?

Helping Hands Home Care (Torquay) offers Home Care.

How many Carers does Helping Hands Home Care (Torquay) employ?

Helping Hands Home Care (Torquay) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Torquay) to verify any information. View our terms and conditions. Helping Hands Home Care (Torquay) has a Platinum Service – more info.