Domiciliary Care From £33.05 per hour.
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
Helping Hands Home Care (Coventry) has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Coventry) has 2 reviews.
Review from E B (Client) published on 3 September 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H V (Daughter of Client) published on 26 January 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sharon Harris, Branch Care Manager at Helping Hands Home Care (Coventry)
Thank you so much for leaving such a lovely review and recommendation! It's wonderful to hear how happy you are with our service and that our carers have all been so professional, kind, and flexible. It is our absolute pleasure to provide support for your mum!
Best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 7.5 (7.500) out of 10 for Helping Hands Home Care (Coventry) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Helping Hands Home Care (Coventry) is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Coventry) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Aug 2019
Caring
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Well-led
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Job Title: Branch Care Manager
About me
Hi, I’m Sharon. I’m excited to be overseeing the team in Coventry as well as bringing one-to-one support to people in the local community. I know the Coventry area well having been to school in the area and even though I moved away for a few years, I never lost touch with what was going on in the city. I came into the care industry back in 2008 and believe that with Helping Hands, I have the chance to make a positive impact in people’s lives.
Experience and expertise
I’ve previously worked within a residential home, where I was involved in helping people who lived with Alzheimer’s. This role taught me a lot about the condition and the level of care people need. Since then, I’ve gone on to care for those with spinal and brain injuries, as well as gain an in-depth understanding of mental health.
While working for a different company, I met a young man who had broken his neck in two places and had a condition that caused his bones to become brittle, plus several other conditions which were managed by his mother and a team of doctors. After a lengthy risk assessment process, I was finally able to help him to spend an evening out with his friends and then to attend college on a regular basis – this was such a great feeling and gave me an amazing sense of achievement.
I’ve completed a QCF Level 3 and 5 in Health & Social Care and I’m currently working towards my Level 7 accreditation.
Why I chose Helping Hands
I believe that everyone should have a choice in how they live their lives, and Helping Hands is great at making this happen. I also love the fact that the service we provide is completely bespoke and flexible, and all of our carers are so dedicated to what they do. As the Coventry manager, I like to meet with everyone regularly and exchange ideas about how we can improve.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Coventry) to verify any information. View our terms and conditions. Helping Hands Home Care (Coventry) has a Platinum Service – more info.
