Dale Care - Hartlepool

TEC House, Lynne Street, Hartlepool TS24 7BY

Dale Care - Hartlepool, Hartlepool

Dale Care - Hartlepool is a major provider of home care support in Hartlepool with other branches across the North East.

Clients are offered first-rate person-centred care to enable them to live as independently as possible.

Care packages are delivered by an enthusiastic and motivated staff team with a strong background in providing high-quality care.

Staff treat individuals with dignity and respect at all times and go out of their way to communicate any changes in care to the client and their family as soon as possible.

Care Provided by Dale Care - Hartlepool

Type of Service
Home Care Provider
Privately Owned

Specialist Care Categories
Call in Service
Cleaning Service
Companionship
Dementia
Domestic Services / Home Help
Food Preparation & Serving
High Dependency Care, two carers attending
Laundry Service
Medication Assistance
Older Person Care
Palliative Care
Personal Hygiene Care
Respite cover
Shopping Service / Errands
Sit in Service

Other Care Provided
Adult Home Care (18+)
Hospital Discharge
Personal Care (on a contracted hours basis)
Personal Care Assessments

Good to Know

Group/Owner
Dale Care Ltd

Person in charge
Katie Clark (Operations Manager)

Funding & Fees Guide for Dale Care - Hartlepool

Prices
Our services start from £24.84 per hour.

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Review from Ian E (Son of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience

Dreadful care for my mum, having come out of hospital with a fractured spine. Not turning up at suitable times, staying 10-15 mins for 30 mins calls, office not willing to make changes and unhelpful and rude. They really should have their contracts removed, absolutely shocking.
Surely claiming fees

for full calls when not delivering should be fraud?

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lyn R (Sister of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience

We have had issues with care provided to my sister, or not as the case has proven recently. Nobody bothered to turn up yesterday evening and we are unable to get a satisfactory explanation and nobody appears to be interested.
So much for the claim that first-class one-on-one care is provided, this

is absolutely not the case.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia T (Client) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience

Up until now, the girls have been great and I have no problems with them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara S (Client) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience

All of your lady carers were most excellent - nothing was too much trouble - a wonderful service.
I'd never needed personal care before now but I couldn't have done without your ladies. However, after just a few weeks I was able to shower myself.
Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R G (Wife of Client) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience

The carers have been really nice and pleasant.
My husband wouldn't let the young girls shower him but they gave him a good wash and dress him, which was a good help to me.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from K A (Daughter of Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

Only had a few carers in - just been handed over from rapid response, but my dad seems OK with the carers so far. That's all that counts, as long as my dad is fine, it's all good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise J (Daughter of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience

All the staff are very friendly and professional. My dad has been treated with respect and dignity at all times. Really pleased with the service provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Katie Clark

Job Title: Operations Manager

Joined: 2014

Katie Clarke is a remarkable professional who has been an integral part of Dale Care since 2014. Her journey began as the Registered Manager for the Teesside region, where her extensive knowledge and experience in the field of care management shone brightly.

Katie’s commitment to excellence and her unwavering dedication to the well-being of service users led to her recent promotion. She now serves as the Operations Manager for Dale Care Middlesbrough & Hartlepool Domiciliary Care. In this pivotal role, Katie oversees the operational aspects of the company, ensuring that our services run seamlessly and efficiently.

Her compassionate nature is evident in the way she manages her team. Katie encourages and empowers them to provide the highest quality of care to our service users in the Teesside area. Her leadership fosters a nurturing environment where compassion, professionalism, and excellence thrive.

Katie’s journey from Registered Manager to Operations Manager exemplifies her passion for making a positive impact on the lives of those we serve. We are fortunate to have her guiding our teams, and her unwavering commitment continues to elevate the standard of care we provide.

Dale Care - Hartlepool

Care Provided by Dale Care - Hartlepool

Good to Know

Funding & Fees Guide for Dale Care - Hartlepool

Dale Care - Hartlepool Reviews (7)