Helping Hands Home Care (Colchester)

16 St. Botolphs Street, Colchester CO2 7DU
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7.7 6 Reviews
  • Helping Hands Home Care (Colchester), Colchester
Helping Hands Home Care (Colchester) offers care to people in their own homes in Brightlingsea, Clacton-on-Sea, Colchester, Dedham, Feering, Frinton-on-Sea, Great Bentley, Marks Tey, Mersea Island, Wivenhoe and the surrounding areas.

Care staff are well trained and offer compassionate and empathetic care that is tailored to the needs of the individual. They care for all ages and both mental and physical disabilities.

They offer a whole range of care from respite care for people who have just returned from hospital and need extra support at home, to short visits to give medication and for those needing a lot more support there is 24/7 live-in care.

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Care Provided by Helping Hands Home Care (Colchester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Kimberley Pash (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Colchester)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Colchester) Reviews (6)

7.7

Helping Hands Home Care (Colchester) has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Colchester) has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
0
0
1
5

Review from Jes B (Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had care visits every day from Helping Hands Home Care for the last year and they've been largely fantastic - responsive to feedback and alert to Mum's needs. The carers themselves have all been lovely and dealing with Helping Hands at the office level has been really professional too.
We've had a great experience and they helped us out hugely at a very difficult time.

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Review from C T (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always cheerful and do the tasks listed.
Unfortunately, they rarely stray from the path and pick up rubbish on the floor or items of clothing that are obviously not meant to be on the floor.
Change of carers is not notified. Have requested certain times which change for a week then timings
go back to those which aren't suitable.
New and replacement carers need to ask if they don't know something
There also needs to be some education on recycling. Very few carers know what to recycle, even though they live in the area themselves!

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Review from N W (Client) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and attention I have received.

Reply from Kimberley Pash, Branch Care Manager at Helping Hands Home Care (Colchester)

Thank you so much for leaving such a great review for us! I'm pleased to hear how satisfied you are with the care you've received and we're ever so grateful for your feedback. Best wishes


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Review from R F (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to agree an extension to the care arrangements for my mother. The manager visited my mother with me there and talked through what extra help was needed. He was very understanding and put my mother at ease and she felt happy and confident to proceed with the arrangements. All the staff at
Helping Hands, (the carers and the team in the office) have been so lovely and supportive to my mother which we both greatly appreciate.

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Review from V H (Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had carers twice a week at that time but now I have them once a week as I have progressed a little more.
They have a can-do mentality and have always done what was needed or asked of them.
If I wasn't happy with them, I would vote with my feet.

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Review from Stephen M (Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carers are the very best in the home care service. They all go the extra mile for me. They always leave me in a far more happy condition and confidence on their departure. I am so lucky to have them in my life.

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Current Review Score: 7.7 (7.667)

Overview of Review Score

The Review Score of 7.7 (7.667) out of 10 for Helping Hands Home Care (Colchester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Helping Hands Home Care (Colchester) is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) ) ÷ 6 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Colchester) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Colchester)

What Type of Services does Helping Hands Home Care (Colchester) offer?

Helping Hands Home Care (Colchester) offers Home Care.

How many Carers does Helping Hands Home Care (Colchester) employ?

Helping Hands Home Care (Colchester) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Colchester) to verify any information. View our terms and conditions. Helping Hands Home Care (Colchester) has a Platinum Service – more info.