MyCare Home Services Ltd

Brook House, 54a Cowley Mill Road, Uxbridge UB8 2QE
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9.6 40 Reviews
  • MyCare Home Services Ltd, Uxbridge
MyCare Home Services established in 2016 to provide homecare services for the benefit of local community-based in Uxbridge and its surrounding areas. The sole reason for My Care Home Services's existence is to provide person-centred, bespoke services in the most cost-effective way.

The company implements the human rights principles in their processes and based on their values of service, integrity, and commitment. Compassionate care workers support each person with empathy, love, and care. Planned care is delivered with dignity and respect, by respecting their choices, preferences, cultural and religious beliefs. Service Users are involved and encouraged to do as much as possible to promote independence.

Apart from the Statutory Mandatory Training (Online and Face to Face), Care workers have Specific Training: Medication, Dementia (Level 2) and Enteral Feeding Training.

All in One Homecare Software is used by the organisation which is also available as a Phone App. This software is used for Rostering, Care Plans, Risk assessments, electronic MAR charts and daily care notes. Care workers have a real-time roaster and Care Plan on their mobile phone with a simple login and log out system and a paperless reporting of Care notes. The Service Users and families have the reassurance of having real-time information about care visits and Care notes.

MyCare Home Services is currently a corporate member of REC (Recruitment and Employment Confederation) and they have an ISO 9001:2015 Certification for Quality Management System (2019).

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Care Provided by MyCare Home Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Asif Gill and Cristiana Silva
  • Person in charge
  • Monika Majda (Registered Manager)

Funding & Fees Guide for MyCare Home Services Ltd

  • Prices

  • Our Fee starts from £23.00.

  • Please call us for further information.

MyCare Home Services Ltd Reviews (40)

Total of 40, showing 1-20
9.6

MyCare Home Services Ltd has a Review Score of 9.6 (9.645) out of 10, based on 16 reviews in the last 2 years. Over all time MyCare Home Services Ltd has 40 reviews.

Overall Experience

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Date Published

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Review from N S (Granddaughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a client since December of 2023. I can't say enough how lovely the staff and carers have been to her. Many of her carers go above and beyond to make sure that she has the best experience possible. Everyone is polite and considerate. Anytime an issue has come up, the situation has always
been corrected promptly. Communication is excellent. My nan has never been comfortable with strangers in her home, but many of the carers she has , have become like friends to her. It's comforting to know how at ease most of the girls make her feel. She looks forward to her favourites every time she is going to see them. You can't go wrong with this company. You can expect high standards of care and kindness with thus company.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and feedback. It has been a pleassure looking after your nan and building strong relationships. We will pass over the great feedback to our care worker.


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Review from K V (Son of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The MyCareHome team provided a daily service to my late father who suffered from Alzheimer's. Their service was first class, enabling my father to enjoy his final year in his house before moving to a Care Home. Their service was second to none and is one that I would highly recommend.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and feedback. MyCare team will be delighted to learn about your appreciation.


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Review from Christine W (Daughter of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

MyCare Home Services made a daily visit to my father for nearly 4 years. Their staff helped him to retain his independence in his own home.
His carers were kind and courteous and undertook a number of tasks which he would have found increasingly difficult as he got older. They helped him by keeping
his flat clean and tidy, preparing his breakfast, washing up, making his bed and maintaining good standards of hygiene in the kitchen and bathroom.
They also provided companionship each day and also kept me informed if they had any concerns about his welfare.
Dad appreciated the support that they gave him and I was very pleased that he had such good care from them all.
Overall I would definitely recommend MyCare Home Services to any potential new clients.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and feedback. MyCare team will be delighted to learn about your appreciation.


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Review from Richard R (Son of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring with Mum and work hard to put her at ease with her confusion. Management are great at communicating with me. I appreciate the help the carers provide and the care they give to Mum.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and feedback. MyCare Team will be delighted to learn about your appreciation.


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Review from Lindsey B (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had MyCare Home Services (MCHS) for over a year for my 94-year-old mum who lives with us, I can summarise our experience as 'Exceptional care and compassion.' This care agency has been a game-changer, providing not only essential services but also restoring the precious mum-daughter relationship
I cherished.
The MCHS team, from the owners to the carers, excels in service, compassion, and dedication, making managing my mum's evolving needs much easier. Their professionalism and respect stand out, consistently upholding her dignity.
For us, MCHS is more than just a provider; they are a pillar of support and relief, giving both my mum and our family peace of mind and a sense of freedom.
In conclusion, if you’re seeking a care company that truly prioritizes the well-being and dignity of its clients, MCHS is the embodiment of such a commitment. They’ve been a lifeline for us, and I am profoundly grateful for the difference they've made in our lives.
Thank you MyCare Home Services.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and feedback. MyCare team will be delighted to learn about your appreciation.


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Review from Rani S (Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers greet us smiling, not only me but also my husband. I feel I can talk with them about anything. Management team are always helping, I can pick up the phone anytime and find them more than willing to help. I would have no hesitation to recommend them.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and feedback. MyCare Team will be delighted to learn about your appreciation.


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Review from Sally W (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous communication and will accommodate requests at the last minute, if possible.
The carers are really lovely and treat my dad with compassion and dignity.
On occasion, we have requested extra care and this is sometimes at very late notice. My requests have always been accepted.
Nothing is too
much trouble.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and feedback. MyCare Team will be delighted to learn about your appreciation.


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Review from E S (Client) assisted by family/friend published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've only had 2 visits so far but very pleased with the service we have received. Carers have been kind, caring and respectful.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and feedback. MyCare Team will be delighted to learn about your appreciation.


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Review from H F (Client) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service. Carers and management are good. Would definitely recommend. Will miss this service immensely.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your feedback and kind words.


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Review from Stephanie W (Daughter of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers - very kind and helpful. All the office staff are also very caring and supportive. Excellent standards, smart and professional. Particularly impressed with the flexibility of timings for visits.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and time to post your feedback. Your kind words are greatly appreciated. We will pass over the great feedback to our care workers.


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Review from Melvyn F (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very kind and helpful, always willing to do things for you. They are always polite.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and feedback Melvyn. MyCare Team will be delighted to learn about your appreciation.


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Review from T S (Wife of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is friendly, dedicated and a very cheerful person. My husband looks forward to his coming and looking after him. I cannot fault his service to my husband. My husband is more cheerful and looks happy when he is here to help him to do his shower and take him for a walk. I feel very safe and
contented the way he looks after my husband. I hope he keeps up the good work.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and time to post your feedback. Your kind words are greatly appreciated. We will pass over the great feedback to our care worker.


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Review from M H (Client) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I employed the above company on 24th Feb 2023. I find them very helpful and polite, also very flexible. I have from time to time, I have a lot of appointments i.e hospital, dentist, domestic etc but nothing is not too much trouble for the above to arrange for me.
The carers cannot do enough for me
i.e. cooking, house needs, domestic needs. So so polite and helpful. If I ever need care in the future I will definitely call them.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and time to post your feedback. Your kind words are greatly appreciated.


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Review from Leonard W (Client) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Different carers - but generally very good.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and time to post your feedback. Your kind words are greatly appreciated.


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Review from D G (Daughter of Client) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New to the company only two weeks in and a far friendlier, more helpful, and caring company than Mum's previous company.
Staff well informed of Mum's needs. Office staff were also very helpful with any queries we have had and implemented Mum's physiotherapy changes without issues. Overall so far would
highly recommend MyCare Home Services.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and time to post your feedback. Your kind words are greatly appreciated.


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Review from Marion E (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are good. Very polite and very easy to talk to. Always willing to help.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and time to post your feedback. Your kind words are greatly appreciated.


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Review from B G (Wife of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been indebted to MyCare Home Services ever since my husband came out of the hospital. He had had a stroke, which left him severely disabled, incontinent and unable to converse meaningfully. Initially, he had MyCare carers three times a day, but recently, carers have come once a day to get him
up, showered and dressed. He has had several different carers each day, and all have been extremely good, thorough and friendly. The MyCare management has also been very friendly and helpful, always willing to change routines when required.

Reply from Monika Majda, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words and time to post your feedback. Your kind words are greatly appreciated.


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Review from Jean C (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Mycare for the past two years for my mother's care. She has them twice a day, once in the morning to get her up, washed and dressed. They also make her breakfast and administer her medication. She also has them in the evening to make sure she has her evening meal, they also help her
to get changed into her nightwear. They also administer her medication for the evening. The carers she has are all really lovely and take such good care of her. They always make sure she has everything she needs, plus they always find the time to have a little chat with her.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words and time to post your feedback. Your kind words are greatly appreciated.


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Review from M S (Relative of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Homecare for my stepfather for just over a year.
The carers have been punctual, friendly and professional. He has a good laugh with some of the carers.
The only downside for my stepfather is that he's slightly deaf and there can be a language barrier problem when the carers have
their masks on, which they obviously need to do.
They cover everything that needs doing. Totally trustworthy.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words and time to post your feedback. Your kind words are greatly appreciated.


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Review from Suzanne T (Daughter of Client) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank MyCare services enough for their help with my mum over the last 2 years plus. Firstly, they were there to provide help and support for both my mum and dad when mum was diagnosed with dementia and needed help getting up and washed dressed. Not only were her physical needs addressed, but
both mum and dad enjoyed the carers visits and their cheerful company.
Since dad passed away in March, MyCare provided further help to mum by visiting in the evening as well as morning so that they could prepare an evening meal and help mum get ready for bed if she wished.
All the carers went above and beyond to ensure mum was well looked after, safe and happy.
Everyone who I have dealt with at MyCare from the office staff to carers have been friendly, efficient and caring. Nothing was too much trouble.
Mum has recently had to move in to residential care and we were sad to say goodbye to MyCare as they have been an important part of our lives for quite a while. I would definitely recommend.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words. Staff are trained to provide bespoke care services to all our clients. Your feedback is very valuable and MyCare Team is very pleased to offer services to your Mum.
Thank you very much.


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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for MyCare Home Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for MyCare Home Services Ltd is calculated as follows: ( (60 Excellents x 5) + (33 Goods x 4) ) ÷ 93 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MyCare Home Services Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Asif

Asif Gill

Job Title: Business Development Manager

Joined: 2016

Asif is an experienced oncology nurse who has served in NHS and Private Healthcare for more than 15 years. He is an accredited recruiter with the Recruitment and Employment Confederation ( REC), ensuring Quality Assurance according to ISO 9001: 2015 standards for Quality Management Systems.


He works alongside the Registered Manager to ensure the safety of the services and overall performance.


Cristiana

Cristiana Sillva

Job Title: Nominated individual/Director/Registered Manager

Joined: 2016

Cristiana Silva is our CQC Registered Manager for the regulated activity of Personal Care. She has 11 years of experience in the healthcare profession.


She is responsible for the overall management of our services. She ensures that services are delivered in a person-centred approach and that priority is given to Clients' choices, likes, dislikes and preferences. She ensures that Mycare Home Services' organisational priorities are met in accordance with the Care Quality Commission (CQC) Standards.


Monika

Monika Majda

Job Title: Registered Manager

Joined: 2022

Monika is our CQC registered Manager for the regulated activity of personal care. She has 12 years of experience working in social care. Monika started working in social care as a care worker and has worked her way up to a management role. Monika speaks fluent Polish. Monika is responsible for the overall management of our services.


She ensures that services are delivered in a person-centred approach and that priority is given to Clients' choices, likes, dislikes and preferences. She ensures that Mycare Home Services' organisational priorities are met in accordance with the Care Quality Commission (CQC) Standards.


Michelle

Michelle Ferguson

Job Title: HR & Compliance Officer

Joined: 2021

Michelle has been working at MyCare for just over a year as a recruitment and compliance officer.


She has worked in Nursing Recruitment Agency previously and gained a wealth of knowledge.

Her day is mainly spent speaking to applicants, experienced or not, taking them through the process until they are compliant and can go out in our community and help make a difference. It is a lot of paperwork, but I really enjoy building relationships and hope the carers can come to me for support and advice anytime.


Being a Mum to an energetic 7 years old, I don't get a lot of spare time, but I do enjoy a movie and meal out when possible.


Michelle works alongside the Registered Manager to ensure Care Quality Commission (CQC) standards are met.


Susan

Susan Callaghan

Job Title: Client Liason Officer

Joined: 2021

Sue joined us in 2021 as a Client Liaison Officer. She takes pride in meeting our service users and families conducting initial assessments and building relationships.


Sue knows the client on a personal level by keeping weekly contact with them. She is responsible for documenting all information or concerns. She liaises with Local authorities for any referrals and point of contact for all clients.


Sue works alongside her colleagues to ensure clients receive the best quality home care services. Sue is gym enthusiastic in her free time and loves to dine and wine.


David

David Hunt

Job Title: Field Care Supervisor

Joined: 2024

My name is David Hunt.


My background & experience is in residential and Live-in care with over 20 years. I have worked as a Deputy Manager for a mental health residential home for 8 more than 8 years. I reduced working hours due to personal commitments at home. I have been working for ambulance transport for the last 4 years. I also run a local charity football club for youths this has been my hobby for the last 11 years.


Frequently Asked Questions about MyCare Home Services Ltd

What Type of Services does MyCare Home Services Ltd offer?

MyCare Home Services Ltd offers Home Care.

How many Carers does MyCare Home Services Ltd employ?

MyCare Home Services Ltd employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MyCare Home Services Ltd to verify any information. View our terms and conditions. MyCare Home Services Ltd has a Platinum Service – more info.