MyCare Home Services Ltd

Brook House, 54a Cowley Mill Road, Uxbridge UB8 2QE
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9.6 40 Reviews
  • MyCare Home Services Ltd, Uxbridge
MyCare Home Services established in 2016 to provide homecare services for the benefit of local community-based in Uxbridge and its surrounding areas. The sole reason for My Care Home Services's existence is to provide person-centred, bespoke services in the most cost-effective way.

The company implements the human rights principles in their processes and based on their values of service, integrity, and commitment. Compassionate care workers support each person with empathy, love, and care. Planned care is delivered with dignity and respect, by respecting their choices, preferences, cultural and religious beliefs. Service Users are involved and encouraged to do as much as possible to promote independence.

Apart from the Statutory Mandatory Training (Online and Face to Face), Care workers have Specific Training: Medication, Dementia (Level 2) and Enteral Feeding Training.

All in One Homecare Software is used by the organisation which is also available as a Phone App. This software is used for Rostering, Care Plans, Risk assessments, electronic MAR charts and daily care notes. Care workers have a real-time roaster and Care Plan on their mobile phone with a simple login and log out system and a paperless reporting of Care notes. The Service Users and families have the reassurance of having real-time information about care visits and Care notes.

MyCare Home Services is currently a corporate member of REC (Recruitment and Employment Confederation) and they have an ISO 9001:2015 Certification for Quality Management System (2019).

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Care Provided by MyCare Home Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Asif Gill and Cristiana Silva
  • Person in charge
  • Monika Majda (Registered Manager)

Funding & Fees Guide for MyCare Home Services Ltd

  • Prices

  • Our Fee starts from £23.00.

  • Please call us for further information.

MyCare Home Services Ltd Reviews (40)

Total of 40, showing 21-40
9.6

MyCare Home Services Ltd has a Review Score of 9.6 (9.645) out of 10, based on 16 reviews in the last 2 years. Over all time MyCare Home Services Ltd has 40 reviews.

Overall Experience

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Review from Wendy S (Daughter of Client) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly outstanding care company. My mother was so very fortunate indeed, to have this wonderful care company look after her in her final years of life in her home. My mother died on 22 November 2022, but the care my mother received was outstanding. The fantastic carers, the office staff and the co-owners,
who came into mum's life in March 2020. What a godsend that they did. Two years and eight months was the period of care for mum, under the wing of this outstanding company. My mum was truly lovingly looked after. Mum was transformed under their gentle and loving care. What a life-enhancer this caring company is. Thank you so much to the outstanding carers.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much Wendy for your kind words. It was a pleasure to look after your mother. Everyone involved in her care built a very conducive and friendly relationship with her. MyCare team is glad that you are satisfied with the care delivery.
Thank you very much.


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Review from Caroline D (Daughter of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has needed more help after returning home from respite care in a nursing home.
I was a little sceptical at first about carers as our previous providers had been, what I considered, very much below standard.
My view, however, has been completely reversed with the care, kindness, thoroughness
and efficiency of the carers supplied by MyCare Home Services.
My mum has one main carer who has been devoted to making my mum's life as comfortable and happy as possible.
Mum has been kept spotlessly clean, medications have never been missed, the house has remained tidy
and her best interests always kept in mind.
Mum is very happy with her and they share a chat and a joke and are becoming friends.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much Caroline for your kind words. Your feedback will be communicated among the team.


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Review from Sara S (Daughter of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided to my mum during her last few months was amazing. The management team went over and above to meet Mum’s requirements and provided a team of amazing carers who were professional, kind, caring and supportive to both Mum and myself during a very difficult time. I honestly
don’t know what I would have done without them and can never thank them enough. I would highly recommend this care agency.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words and feedback. MyCare Team will be delighted to learn about your appreciation.


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Review from Paul M (Son of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving personal care from MyCare since last November. The carers are always polite and friendly and have a chat with Mum as well as give her a wash and attend to her needs. They are reliable and professional and it has been so reassuring to know that if they have any concerns about
Mum they will get in touch with me. The communication app is also very useful - it's great to be able to see that a carer has been in and I don't need to keep checking with Mum. I can thoroughly recommend their service.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words and feedback. Your words mean world to us, I am sure the whole MyCare Team will be delighted to learn about your appreciation.


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Review from Jennifer W (Daughter of Client) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care company, have used since May 2021. They were able to visit at the times Dad wanted, they phone if they are running late so we are able to keep Dad informed, we did have a few issues but these were resolved as soon as we notified them.
All the carers Dad has had are lovely and he is happy,
which is great because he didn’t want carers. Staff came and visited before they took over the care and spoke to Dad and asked him what he wanted, which meant he was still in control and had a say in what was happening.
Would highly recommend this company - five star

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words which means world to us. We endeavour to maintain the quality of care to meet your expectations.
MyCare team will be delighted to know about your thoughts.


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Review from Judith P (Client) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Discharged from hospital and unable to physically care for myself, I contacted MyCare Home Services. I had used their service before when I needed help with care for my husband and found them to be very professional, caring and reliable. I kept their brochure for future reference. I rang them as soon
as I got home and explained what I needed and they came the next day to help me and to work out a care plan. They came every day until my wound was healed and I was ready and confident to continue on my own, a confidence they had helped me to gain. I can’t thank enough the wonderful caring team that MyCare Home Services sent to look after me and speed my recovery.

Reply from Asif Gill, Director at MyCare Home Services Ltd

We are glad to hear that you are satisfied with our care services. Thank you very much for your kind words.


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Review from Leonard W (Client) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t need personal care at this stage but it is really helpful to have a daily call to help me prepare my breakfast and ensure I take my pills. Also to tidy up the kitchen and bathroom for me. It is reassuring to know that someone is calling and will help me with all I need. The carer is prompt and
reliable.

Reply from Cristiana Silva, Registered Manager at MyCare Home Services Ltd

Thank you very much for your kind words. We endeavour to schedule a suitable Care worker to meet the needs of the Clients at all times.
Many thanks for your feedback.


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Review from Sandra B (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have provided great care to my mother following her discharge from the hospital in October. She needed a high level of care, which they were able to supply.
The help they provided was excellent and helped her return to unassisted living.

Reply from Cristiana Silva, Registered Manager at MyCare Home Services Ltd

Thank you very much, Sandra, for your kind review. We are glad that your mother has recovered very well and maintaining her independence.
Many Thanks, Cristiana Silva.


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Review from Lisa H (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MyCare Home Services has been providing overnight care for over 2 years for my dad who has advanced Parkinsons. His truly kind, calm and dedicated night carers have developed a wonderful relationship with him. Recently, having needed to urgently increase my father's care package after my mum's stroke,
the management of MyCare went above and beyond to meet my parents' new requirements. At very short notice, a new small team of genuinely kind, attentive and hardworking day carers stepped in. The management are always available and in constant communication, determined to provide the best service they possibly can. I do not know how we would have coped as a family without all the amazing MyCare staff! I would wholeheartedly recommend this professional, highly reliable company without hesitation.

Reply from Cristiana Silva, Registered Manager at MyCare Home Services Ltd

Thank you Lisa for your kind words. We appreciate your consideration and praise for the hard-working MyCare staff. They will be very happy to read these beautiful comments.
Thank you so much for your kind words.


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Review from Jo F (Daughter of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MyCare Home Services Ltd has been providing carers for my Mum, who has dementia, for more than a year. Over that time her condition has deteriorated and there have been moments of crisis when MyCare Home has responded brilliantly, sending carers at very short notice and going above and beyond to make
sure she is safe and comforted. So many of the carers have that special quality of seeming genuinely to care for their clients and of finding thoughtful ways to make their lives more rewarding. Overall, they are flexible and trustworthy, with a kind and personal approach. Highly recommended.

Reply from Asif Gill, Business Manager at MyCare Home Services Ltd

Thank you Jo for your kind words. I am sure the staff will be delighted to know that their hard work is appreciated. We will try our best to maintain this trust and continuously improve the quality of MyCare Home Services.


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Review from Michele B (Daughter of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and service MyCare Home Services Ltd provide for my parents has been great. They are always willing to help with changes in my parents' needs and are quick and professional in dealing with all my communications. The carers who provide the care are very kind and considerate. By using MyCare
Home Services Ltd my mind is at ease that my parents' needs are being met twice daily and it gives me peace of mind that they are being looked after well in my absence.

Reply from Asif Gill, Business Manager at MyCare Home Services Ltd

Thank you Michele for your time to appreciate the hard work of our dedicated care workers. We pride ourselves in developing a workforce that provides personalised care to all clients through ongoing training and development.


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Review from Mary P (Friend of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MyCare Home Services Ltd have been visiting my dear friend for over a year now, increasing visits as required. My friend suffers from Alzheimer’s with Primary Progressive Aphasia, a rare form of the disease where gradually she loses the ability to speak. Throughout this time she has received amazing
care from all, with her progression they have adapted their time with her accordingly. We could not have asked for more caring staff and to see her face light up when they come in is heartwarming.

Reply from Asif Gill, Business Manager at MyCare Home Services Ltd

Thank you Mary for your time. We appreciate your willingness to work with us and I'm glad that we are able to meet the care needs with a suitable care worker who can work efficiently with you. We have been working hard to match up with suitable staff to cater for your friend's care needs. Thank you very much for your kind words.


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Review from H N (Wife of Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and efficient. Carers were quick to get advice if my husband's condition altered. It was useful having management that were medically trained.

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Review from B F (Client) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MyCare Home Services Ltd offer an extremely caring service. All personnel are caring and treat you with dignity. You are never rushed and always asked if there is anything else they can do for you before they leave. The owners frequently visit.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words. we will continue to work hard to meet your expected high standards.


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Review from H K S (Client) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care company in the Berkshire area.
Good workers who take care of the clients needs. Sensible price for their service. Flexible care schedule. Good choice of different care workers. They will do home care, help with shopping, exercise and other outdoor activities. Would recommend their care
services to others.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much, for your kind words and feedback about the services.
It allows us to develop processes in a way which is beneficial to all service users.
We appreciate the opportunity to serve you and will continue to ensure that care needs are met safely and efficiently according to your preferences.
MyCare Home Services Team.


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Review from Rajinder Kaur B (Daughter of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum got in last 12 months they are considerate helpful and caring of the needs required, the staff are very helpful and pleasing and the communication is excellent, well done.
We were very pleased with the services.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much, Rajinder, for your kind words and feedback about the services.
It allows us to develop processes in a way which is beneficial to all service users.
We appreciate the opportunity to serve you and will continue to ensure that care needs are met safely and efficiently according to your preferences.
MyCare Home Services Team.


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Review from Evelyn B (Wife of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel we were very fortunate to find such an exceptionally professional and well-run care company. From the moment my husband came out of hospital the care has been wonderful. The two night carers have created a great bond with him and it is very touching to see how he trusts them and it is a joy
to see how happy he is with them. It is very comforting to have personal care, especially from the same people and my husband really appreciates the continuity this brings.
There is constant contact with the office and the management are always available to talk to if there is a problem.
This is an outstanding care company and I can unreservedly recommend them.

Reply from Asif Gill, Business Development Manager at MyCare Home Services Ltd

Thank you very much, Evelyn, for your kind words and feedback about the services.
It allows us to develop processes in a way which is beneficial to all service users.
We appreciate the opportunity to serve you and will continue to ensure that care needs are met safely and efficiently according to your preferences.
MyCare Home Services Team.


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Review from Anthony A (Friend of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service user is a very dear friend who I have cared for for many years. The agency has provided day and night carers for around one year. I am very happy with their service. The staff are attentive, friendly and caring. The number of carers has been limited to provide consistency and familiarity.
The management has always responded quickly and effectively to the few minor issues that have needed attention.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words and feedback about the services. It allows us to develop processes in a way which is beneficial to all service users.
We appreciate the opportunity to serve you and will continue to ensure that care needs are met safely and efficiently according to your preferences.
MyCare Home Services Team.


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Review from Alison C (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MyCare are an excellent care agency, I would 100% recommend to anyone needing help with a loved one. From our very first meeting with them, we were left feeling that you are in professional safe caring hands. The package supplied has been reliable, consistent and most important to us as a family personal!
We
haven't had a string of unknown people turning up to look after our stepfather, we have had a regular team that have built a good solid relationship with him. MyCare is small enough to care and keep it personal and big enough to deliver. They have been looking after our stepfather for approx nine months.
We are delighted that this agency was recommended to us, they have turned into a professional extension of family. They have often gone above and beyond the call of duty as well.
I can't recommend this agency enough!

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words and feedback about the services. It allows us to develop processes in a way which is beneficial to all service users.
We appreciate the opportunity to serve you and will continue to ensure that care needs are met safely and efficiently according to your preferences.
MyCare Home Services Team.


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Review from Mark S (Son of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the professional approach to my father's care really helpful in knowing that he was being looked after by a really caring organisation, that wanted the best for him. Not just my father but seemed to care about the family and were always willing to reassure and communicate with me about my father's
ongoing health issues. I was also impressed with the extra mile, like getting food during lockdown due to Covid 19. Also getting prescriptions from the chemists. I will always be in debt to the loveliness of the carers towards my father and their profound wish to want him to get better. I have no qualms in recommending this care agency.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words and feedback about the services. It allows us to develop processes in a way which is beneficial to all service users.
We appreciate the opportunity to serve you and will continue to ensure that care needs are met safely and efficiently according to your preferences.
MyCare Home Services Team.


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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for MyCare Home Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for MyCare Home Services Ltd is calculated as follows: ( (60 Excellents x 5) + (33 Goods x 4) ) ÷ 93 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MyCare Home Services Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Asif

Asif Gill

Job Title: Business Development Manager

Joined: 2016

Asif is an experienced oncology nurse who has served in NHS and Private Healthcare for more than 15 years. He is an accredited recruiter with the Recruitment and Employment Confederation ( REC), ensuring Quality Assurance according to ISO 9001: 2015 standards for Quality Management Systems.


He works alongside the Registered Manager to ensure the safety of the services and overall performance.


Cristiana

Cristiana Sillva

Job Title: Nominated individual/Director/Registered Manager

Joined: 2016

Cristiana Silva is our CQC Registered Manager for the regulated activity of Personal Care. She has 11 years of experience in the healthcare profession.


She is responsible for the overall management of our services. She ensures that services are delivered in a person-centred approach and that priority is given to Clients' choices, likes, dislikes and preferences. She ensures that Mycare Home Services' organisational priorities are met in accordance with the Care Quality Commission (CQC) Standards.


Monika

Monika Majda

Job Title: Registered Manager

Joined: 2022

Monika is our CQC registered Manager for the regulated activity of personal care. She has 12 years of experience working in social care. Monika started working in social care as a care worker and has worked her way up to a management role. Monika speaks fluent Polish. Monika is responsible for the overall management of our services.


She ensures that services are delivered in a person-centred approach and that priority is given to Clients' choices, likes, dislikes and preferences. She ensures that Mycare Home Services' organisational priorities are met in accordance with the Care Quality Commission (CQC) Standards.


Michelle

Michelle Ferguson

Job Title: HR & Compliance Officer

Joined: 2021

Michelle has been working at MyCare for just over a year as a recruitment and compliance officer.


She has worked in Nursing Recruitment Agency previously and gained a wealth of knowledge.

Her day is mainly spent speaking to applicants, experienced or not, taking them through the process until they are compliant and can go out in our community and help make a difference. It is a lot of paperwork, but I really enjoy building relationships and hope the carers can come to me for support and advice anytime.


Being a Mum to an energetic 7 years old, I don't get a lot of spare time, but I do enjoy a movie and meal out when possible.


Michelle works alongside the Registered Manager to ensure Care Quality Commission (CQC) standards are met.


Susan

Susan Callaghan

Job Title: Client Liason Officer

Joined: 2021

Sue joined us in 2021 as a Client Liaison Officer. She takes pride in meeting our service users and families conducting initial assessments and building relationships.


Sue knows the client on a personal level by keeping weekly contact with them. She is responsible for documenting all information or concerns. She liaises with Local authorities for any referrals and point of contact for all clients.


Sue works alongside her colleagues to ensure clients receive the best quality home care services. Sue is gym enthusiastic in her free time and loves to dine and wine.


David

David Hunt

Job Title: Field Care Supervisor

Joined: 2024

My name is David Hunt.


My background & experience is in residential and Live-in care with over 20 years. I have worked as a Deputy Manager for a mental health residential home for 8 more than 8 years. I reduced working hours due to personal commitments at home. I have been working for ambulance transport for the last 4 years. I also run a local charity football club for youths this has been my hobby for the last 11 years.


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