Q1Care

13 Reading Road, Pangbourne, Reading RG8 7LR
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9.9 35 Reviews
  • Q1Care, Reading
Q1Care is an independent care agency operating since 2013 in the South Oxfordshire and Berkshire areas. As a local and family-run agency they pride themselves on spending quality time listening to clients and building trusted relationships. They are committed to providing a client led, bespoke service to each and every individual family.

They offer a full range of services from companionship, personal care (changing and bathing), medication support, specialist care, palliative care and live-in care. With this spectrum they are able to help clients throughout their care journey and adapt the services to their changing needs.

They are fast and flexible with a simple pricing model and no hidden fees or uncharges. Engaging Q1 is a simple process: there is a short initial call to gather some information, an in person needs assessment to ascertain what services are required, and then a care team is assigned. Q1Care responds rapidly to new client requirements and can typically place carers within 48 hours of a needs assessment.

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Care Provided by Q1Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Q1Care Ltd
  • Person in charge
  • Michelle McDonnell (Manager)

Funding & Fees Guide for Q1Care

  • Prices

  • £36.68 per hour inclusive of weekends.

Q1Care Reviews (35)

Total of 35, showing 1-20
9.9

Q1Care has a Review Score of 9.9 (9.912) out of 10, based on 21 reviews in the last 2 years. Over all time Q1Care has 35 reviews.

Overall Experience

  • 31
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Review from N V (Husband of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Never tardy. Considerate, thoughtful and kind. Treated my wife with dignity and patience. I was never worried to leave her in their care. I would recommend their professional services without reservation.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely words, I will pass on your feedback to our team.


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Review from G H (Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with Q1Care for nearly a year and their service has been excellent. The carers arrive on time, are friendly and helpful, and complete all the work asked of them to a high standard. The back office team are also very good, answering requests and questions in a quick, efficient and friendly
way.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely review, I will pass on your feedback to the team.


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Review from Leigh P (Son of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the entire team at Q1Care have been absolutely exceptional in looking after my mum for the past five years. Their warmth, empathy, and professionalism have been remarkable. They provided consistent, compassionate care, always treating my mum with the dignity and respect she deserved.
I am truly grateful for their dedication and tireless efforts to make her as comfortable as possible. I cannot thank the manager and the team enough for their wonderful support throughout these years.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you so much for your wonderful feedback, it has been a pleasure looking after mum and supporting you all as a family


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Review from Denise K (Daughter of Client) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in and out of hospital. When she has been home the care team have been wonderful in meeting Mum's needs in a caring and thoughtful way.
They know what she likes and are always endeavouring to make sure she's comfortable and has everything she needs. They always have a smile on their
face and bring some laughter to their day.
When she's been in the hospital the office team have continued this caring process regularly touching bases to ask how she is and what's happening. Equally offering advice when negotiating the care and social services system.
I would recommend the company and team.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely words, it was a pleasure looking after mum and we wish her all the best in her new home.


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Review from E M (Friend of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Q1 are kind, helpful, good at their job and always go above and beyond to provide the best care possible. They are completely reliable and have never let us down. The communication with management is excellent and we are kept fully informed of everything that is going on at all times. I couldn't recommend
them more highly.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for taking the time to write us a lovely review, I will be sure to pass it on to all the team.


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Review from S M (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, kind and caring team. Carers are supportive and understanding, management respond quickly to enquiries. There is a feeling of wanting what is best for the client and family to provide the changing needs.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely review, I will be sure to pass on your feedback to all the team.


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Review from C H (Daughter of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Q1Care has been truly fantastic. They stepped in with a care package when our father got ill with Covid after Christmas and worked with us to adapt and take out visits. They accommodated the timings to suit our dad. All of the staff are caring and often go way beyond when something happens. Removing
a rogue pigeon who’d come into the house via a chimney!
Always happy to talk things through on the phone, understanding old people’s behaviours, needs and desires for independence and autonomy.
Our dad is completely blind and profoundly deaf but the carers are respectful and understanding of the situation.
Thank you so much all at Q1Care.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely review, we really enjoy caring for Dad and the pigeons. I will be sure to pass on all your kind words to the team.


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Review from Karen A (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received care at home twice daily provided by Q1 for sometime now and I have always been impressed with the care provided. Communication is excellent and any issues or new needs are resolved promptly. Everyone in the Q1 team is professional, approachable and knowledgeable. The carers are
friendly, patient and understanding with my mother and always show her respect. I would definitely recommend the company to anyone looking for care at home.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your kind words, I will share your great feedback with the team.
We enjoy supporting Mum, she is like the art of the family.


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Review from P S (Daughter of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Q1 to anyone looking for care. Q1 have taken over the care of my mother after terrible service from another care company. Mum has care twice a day, and has nothing but praise for the five carers who look after her. The standard of the care, communication and empathy is excellent.
The manager is very professional, efficient and proactive. Thank you, Q1, for everything you do.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely kind words. It is a pleasure looking after Mum, she is a joy to support. I will pass your wonderful feedback to all the team.


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Review from B W (Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the great care given to my late husband who suffered with dementia, the Q1 lovely ladies are caring for me every morning. This means that I can remain living in my own house and, with family support too, I am managing quite well at the great age of 95 years.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

And it was an absolute pleasure looking after both your late husband and yourself.
Thank you for your kind words.


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Review from Stephen T (Son of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Q1 were great and always went the extra mile when I needed them too. Nothing was too much trouble. You just had to talk to them and they would help you get things sorted. Always managed to provide help when Mum came in and out of hospital and needed some extra help they could always manage to sort it.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely feedback I will pass it onto the team.


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Review from Peter A (Son of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived on his own and was beginning to struggle following the loss of my mother and his worsening Alzheimer's. Q1 was engaged as the first choice given the excellent care my mother-in-law was experiencing with them. The whole process of setting things up was very efficient and after an initial
meeting with dad and the manager. I felt that Q1 were fully invested in giving dad their best. This certainly turned out to be the case and was like day and night when compared with other care companies we had used for my mother a few years earlier. We recieved regular updates on any issues, observations and any ideas to improve dad's care during the twice-daily visits. There was also a very good app which shows details after each visit. Dad developed a good relationship with all his carers and talked fondly about them. Eventually, dad needed 3 visits a day and then finally had to go into care. We were grateful for the help dad recieved for 12 months and would highly recommend Q1 Care Home.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your kind words and wonderful feedback, it was a pleasure looking after dad over the past year. I will be sure to pass on to all the team.


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Review from Valerie N (Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care
I feel that my needs are very well taken care of and I am treated with dignity and respect.
I would recommend the carer to anyone.
My carer is there for me when needed and allows me private time when necessary.
I am supported physically and mentally and assisted with personal care,
physical exercise and companionship.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your wonderful feedback.
It is a pleasure having you as part of the family and wonderful to hear your fabulous comments.


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Review from Chris U (Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Q1 Care is a totally professional organisation. Their response to an urgent care need has been prompt and highly personal. It is clear that the owner of the company is very much a hands-on individual, we are very fortunate to have found this company that has provided so much support to help us through
a very challenging period. The owner of the company has ensured that the whole carer teamwork in a consistent way, which demonstrates a high-quality service, sensitivity and reliability. I can highly recommend Q1 Care.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your kind words, it is a pleasure having you as part of our Q1 care family.
I will pass on your lovely words to all the team.


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Review from Paula U (Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Q1 Care has been exceptional from having a couple of visits a day to now having live-in care. Every carer has been sensitive to our individual needs and gone above and beyond our expectations especially as my husband now needs palliative care. We are very lucky to be looked after
by Q1 Care who treat us as people not just clients. Thank you.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely words, I will pass on to all the team, it is a pleasure having you as part of the Q1 family.


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Review from Glen H (Friend of Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Q1 since early 2018, initially for domiciliary visiting care.
In early 2020, as my friend's care needs changed, we moved onto live-in care which continues to this day.
After one or two false starts, Q1 found two carers who worked together for over a year until one of them had to stop working.
Q1 responded to this situation quickly and have used some excellent agency carers and have recently put in one of their directly employed staff alongside one of the original carers.
I feel very confident with the live-in care that is provided and the key issue for me and my friend is consistency.
Q1 respond very quickly to any unexpected situations and keep me well-informed of what is happening. We usually resolve any minor issues together and I feel that they care about my friend and value the input they have from me. The carers are brilliant and I have full trust in them and appreciate the dignity and respect they show towards my friend.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your kind words, I will pass this on to the team.


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Review from Susan W (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first assessment on to the regularly changing care needs of my father, who is now approaching end of life, Q1Care have been with us all the way. Q1Care management and office staff are knowledgeable and professional and have treated us with patience and respect throughout this difficult time.
Communication has been excellent in all essential areas and at all hours (in-person, email, phone, care notes). Each and every one of the care staff who visit arrive promptly, are attentive, skilled and compassionate. My father is looked after with such dignity and care, and my mother is additionally supported with companionship. Thank you so much - an invaluable service.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely review, it is a pleasure looking after Dad and welcoming you all to our Q1 family.
I will be sure to pass on all your lovely feedback to the care team.


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Review from Bruce T (Husband of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has enjoyed the support of daily morning carers from Q1 for over 2 years. During that period we have had a number of different people engaged as carers.
Throughout, we have received professional care combined with a sympathetic and helpful manner by every individual. My wife regards these carers
as her 'friends'.
All requests for changes/additional services have been met in, again, a helpful and courteous way.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely feedback. I will be sure to pass this on to the team.


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Review from Caroline J (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to recommend Q1 to anyone looking for care for their loved ones. Since Q1 have taken over the care of my father, he has been thriving and really enjoys the visits, of which he has four a day. The standard of the girls is very high and they all go above and beyond their duty to make sure
Dad is happy. The whole company is very professionally run and the office staff are also exceptionally efficient. Thank you, Q1, for everything you do.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

It is a pleasure looking after Dad, he is a joy to care for, like part of our family.


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Review from Sarah P (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in his early 80s and started to struggle getting in and out of the bath or do his personal care. I asked Q1 to do a weekly visit, to help him take a shower and be there for some company. He loved it and the carers who looked after him. As he got increasingly frail and his health deteriorated,
we asked Q1 to do visits twice a day, to help him with meals, cleaning and a bit of company. They were amazing. Knowing that he had visitors coming to see him twice a day was a huge comfort to him and he looked forward to them visiting. I would not hesitate to recommend Q1 to anybody who has someone at home who needs either full personal care or just needs someone to pop in to ensure they are ok. They were a huge comfort to me and to my dad.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your kind words. I will pass this on to the team. It was a pleasure caring for Dad.


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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Q1Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Q1Care is calculated as follows: ( (115 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 125 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Q1Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Simon

Simon Mahony

Job Title: Director

Joined: 2023

Simon grew up in a family of carers and is delighted to be continuing the tradition as the director of Q1Care. He has overall responsibility for ensuring that Q1Care remains at the forefront of visiting and live-in care in the South Oxfordshire and Berkshire areas. He lives in a small village with his wife, son, and small dogs.


Michelle

Michelle McDonnell

Job Title: Registered Care Manager

Joined: 2021

Michelle joined as the Care Manager in December 2021.


I have worked in the care sector now for many years and during this time have effectively led teams to deliver a high standard of person-centred care.


I have worked with the elderly, people suffering from poor mental health and individuals with challenging behaviour.


During my time in care, I took every training opportunity made available to me to ensure I was equipped with the knowledge to deliver quality care to vulnerable adults.
I have a level 5 Diploma in Leadership for health and social care.


I have a lot of experience with medication administration, dementia, challenging behaviour, and leading teams.
I have 10 years’ experience in the care sector and worked my way from care assistant within a care home moving on to various settings including managing services within a supported living setting. This led to taking a lead role with dementia patients in a residential care setting, then progressing to become a deputy manager within a residential care home before Joining Q 1 Care as the Registered Care Manager.


My passion is to ensure our clients are fully supported and receive outstanding care personalized to their needs and that our care staff are really valued and feel supported.


Lauren

Lauren Rodgers

Job Title: Care Coordinator

Joined: 2024

My name is Lauren, I have been in the care sector for a few years now and I have loved every minute of it. Doing care brings me a sense of enjoyment and I love seeing the smiles of the people I care for. I have a passion for care and always want to ensure that I am providing the highest standard of care I can. Doing this job has taught me many valuable things and I love learning new skills in order to provide better care for people. I enjoy building
relationships with clients, and carers and doing what I can to better the lives of our clients. I am looking forward to bringing my experience in the care setting into the care co-role with Q1 and progressing throughout my career.


Frequently Asked Questions about Q1Care

What Type of Services does Q1Care offer?

Q1Care offers Home Care.

How many Carers does Q1Care employ?

Q1Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Q1Care to verify any information. View our terms and conditions. Q1Care has a Platinum Service – more info.