Q1Care

13 Reading Road, Pangbourne, Reading RG8 7LR
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9.9 35 Reviews
  • Q1Care, Reading
Q1Care is an independent care agency operating since 2013 in the South Oxfordshire and Berkshire areas. As a local and family-run agency they pride themselves on spending quality time listening to clients and building trusted relationships. They are committed to providing a client led, bespoke service to each and every individual family.

They offer a full range of services from companionship, personal care (changing and bathing), medication support, specialist care, palliative care and live-in care. With this spectrum they are able to help clients throughout their care journey and adapt the services to their changing needs.

They are fast and flexible with a simple pricing model and no hidden fees or uncharges. Engaging Q1 is a simple process: there is a short initial call to gather some information, an in person needs assessment to ascertain what services are required, and then a care team is assigned. Q1Care responds rapidly to new client requirements and can typically place carers within 48 hours of a needs assessment.

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Care Provided by Q1Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Q1Care Ltd
  • Person in charge
  • Michelle McDonnell (Manager)

Funding & Fees Guide for Q1Care

  • Prices

  • £36.68 per hour inclusive of weekends.

Q1Care Reviews (35)

Total of 35, showing 21-35
9.9

Q1Care has a Review Score of 9.9 (9.912) out of 10, based on 21 reviews in the last 2 years. Over all time Q1Care has 35 reviews.

Overall Experience

  • 31
  • 4
  • 0
  • 0
  • 0

Date Published

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14

Review from Barry K (Friend of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers have only been visiting our close friend (who we have known for 40 years), for a few consecutive days, but already there has been a huge improvement in the health of our friend. We (ie. my wife and I) visited her today and were impressed with the marked change for the better! This was our
first experience with yourselves, but we won't hesitate to use you again and recommend you to others should the need arise. Thank you very much for all that you are doing and for the way you are doing it!

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your kind words and welcome to the Q1 family.
I will be sure to pass on your wonderful comments to the team.


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Review from Suzanne C (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has had care at home provided by Q1 Care since last August.vWe have been really impressed with the company and the care they provide. Any issues have been dealt with promptly, their communication is excellent, easy to get hold of, respond to e-mails promptly and keep us informed of things
we need to organise and stock up on. Would definitely recommend this company they are a league above others.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely words, it was a pleasure looking after mum, we wish you all the best for the future.
Thank you for being part of the Q1 Care family.


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Review from B S (Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally excellent service. The roster still needs improvement. Changes of time/carer are rarely given. The Rosta published Friday/ Saturday is often incorrect and not communicated to me. Several of the more mature carers have become good friends.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your review. I will address any issues with you individually regarding your roster, to ensure communication is improved.


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Review from Amanda M (Daughter of Client) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the excellent care provided by Q1 to enable Mum to continue living in her own home, safely and with dignity. All the care staff supporting Mum are professional, caring and vigilant. It is so important how staff have invested in getting to know and understand her, so she feels
comfortable accepting the help she now needs, due to her dementia. The management team are efficient, responsive, supportive and have our complete trust.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your wonderful review. It is a pleasure having mum as part of the Q1 family. I will be sure to pass on your comments to all the team.


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Review from david w (Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Q1Care provided me with support, morning and evening, when I was recovering from a bad fall.
All the staff were professional and also friendly and were happy to carry out many duties around the home. Many thanks for your support.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely review. I will pass this on to the care team.


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Review from E G (Husband of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was recovering from a complex abdominal operation. A number of different carers from Q1Care came twice a day, for an hour each time. All arrived punctually, were pleasant, helpful and versatile. If my wife or I need similar care at home again (we are both well over eighty years old), we should
apply to Q1Care.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely review. I will pass this on to the care team. It would be a pleasure to support you again, if you ever need care in the future, from all at Q1.


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Review from Anthony G (Husband of Client) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from a very few exceptions, the Q1Care team have been kind, friendly and professional.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely review. I will pass this on to the care team.


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Review from C M (Client) assisted by family/friend published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care I receive from Q1. The carers are kind and respectful of my needs. It would be good to have the same carer all the time, but I realise this is not always possible.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for taking the time to review. It is a pleasure caring for you.


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Review from Gillian S (Daughter of Client) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Q1 Care are like another family member. They fill the gaps which I cannot and they are my support network in caring for my mum.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for the time to review Q1Care and your lovely feedback. I will pass this on to all the team.


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Review from C L (Daughter of Client) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care right from the top of the team throughout all the carers. Positive, enthusiastic and professional.
Thanks for starting the day off for my mum in such a bright way. We know we can rely on you all!

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for such a lovely review we enjoy supporting mum she is a valued member of our Q 1 family.


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Review from Louise L (Nephew of Client) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Q1 Care have done their best to assist us in a difficult environment post-Covid lockdown. The staff that they have provided have been excellent and made my aunt's life more fun and provided excellent care of her physical and mental well-being, as well as maintaining her dignity and communicating regularly
with members of her extended family.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for the wonderful review and for entrusting us with your loved one's care.


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Review from Mark F (Son of Client) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Q1Care office member we have as a point of contact is very helpful, quick and efficient to respond to queries and problems. The carers are lovely and look after dad very well indeed from medical care, personal hygiene and house care. It's a big pressure off us family members to know Dad is in such
capable hands. Thank you Q1Care.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for taking the time to review. It is a pleasure looking after Dad and having him as part of the Q1Care family.


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Review from J B (Daughter of Client) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well-mannered and kind staff who visit for 30-minutes each morning to administer pills, calendar and well-being checks with my mother. My mother sometimes tries to get them out the door quickly but some staff are good at engaging with her, having a cup of tea with her and getting her chatting or fussing
with the dog until her attention is turned and they can interact for the whole visit. When reassured and asked open questions my mother is very social and loves to chat. My mother has enabler visits for two hours once a week for be-friending and to reduce social isolation, with the aim of reassurance and to support my mum to go out for longer walks, go shopping and feel secure. My mother is embarrassed about her memory and has withdrawn from social activities with groups, although when confident, she loves to go out. A computerised system allows me to see daily notes and any concerns raised. Good lines of communication. I am able to email management staff with concerns and prompts that the staff pass on. We also receive a weekly bill.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your kind words and for taking the time to review us.


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Review from D G (Client) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful, professional and on time for appointments. The staff are extremely caring and I always feel better after their visit to me. Nothing is too much trouble for the staff, who are always cheerful and a pleasure to have in my home.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your lovely kind words, our care staff love visiting you.


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Review from Alison H (Daughter of Client) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Q1Care Ltd has really gone above and beyond their remit in order to help us care for my father. He was taken ill with a mouth infection and they helped us to source dentists, organised a doctor's visit, went to check on him when no one could contact him and stayed with him until the doctor arrived.
They then collected his medication from the pharmacy, keeping us informed by phone and email all the time. The manager was and is amazing, nothing is ever too much trouble for her and her team. We are very grateful that we have Q1Care Ltd looking after Dad.

Reply from Michelle McDonnell, Registered Care Manager at Q1Care

Thank you for your kind words we appreciate you taking the time to leave us a review. You are all a valued part of the Q1 Care family. Thank you from myself and all the team for the chocolates, they were very much appreciated. It was a pleasure meeting you face to face. Safe travels home.


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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Q1Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Q1Care is calculated as follows: ( (115 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 125 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Q1Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Simon

Simon Mahony

Job Title: Director

Joined: 2023

Simon grew up in a family of carers and is delighted to be continuing the tradition as the director of Q1Care. He has overall responsibility for ensuring that Q1Care remains at the forefront of visiting and live-in care in the South Oxfordshire and Berkshire areas. He lives in a small village with his wife, son, and small dogs.


Michelle

Michelle McDonnell

Job Title: Registered Care Manager

Joined: 2021

Michelle joined as the Care Manager in December 2021.


I have worked in the care sector now for many years and during this time have effectively led teams to deliver a high standard of person-centred care.


I have worked with the elderly, people suffering from poor mental health and individuals with challenging behaviour.


During my time in care, I took every training opportunity made available to me to ensure I was equipped with the knowledge to deliver quality care to vulnerable adults.
I have a level 5 Diploma in Leadership for health and social care.


I have a lot of experience with medication administration, dementia, challenging behaviour, and leading teams.
I have 10 years’ experience in the care sector and worked my way from care assistant within a care home moving on to various settings including managing services within a supported living setting. This led to taking a lead role with dementia patients in a residential care setting, then progressing to become a deputy manager within a residential care home before Joining Q 1 Care as the Registered Care Manager.


My passion is to ensure our clients are fully supported and receive outstanding care personalized to their needs and that our care staff are really valued and feel supported.


Lauren

Lauren Rodgers

Job Title: Care Coordinator

Joined: 2024

My name is Lauren, I have been in the care sector for a few years now and I have loved every minute of it. Doing care brings me a sense of enjoyment and I love seeing the smiles of the people I care for. I have a passion for care and always want to ensure that I am providing the highest standard of care I can. Doing this job has taught me many valuable things and I love learning new skills in order to provide better care for people. I enjoy building
relationships with clients, and carers and doing what I can to better the lives of our clients. I am looking forward to bringing my experience in the care setting into the care co-role with Q1 and progressing throughout my career.


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