Agile Care Services

Stuart House- East Wing, St John's Street, Peterborough PE1 5DD
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9.5 9 Reviews
  • Agile Care Services, Peterborough
Agile Care Services is a home care agency giving care and support to individuals who need it in order to remain living independently in their own homes.

Caring staff support individuals with dementia, mental health conditions, physical disabilities, sensory impairments as well as the frail and elderly.

Staff treat every individual they support with dignity and respect.

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Care Provided by Agile Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Agile Care Services Ltd
  • Person in charge
  • Thokozile Maphosa (Manager)

Agile Care Services Reviews (9)

9.5

Agile Care Services has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Agile Care Services has 9 reviews.

Overall Experience

  • 9
  • 0
  • 0
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Date Published

9
3
5
5
4

Review from M I (Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was a very thorough assessment of my needs. Care was provided closely following my requirements. Carers were always on time and always professional efficient sensitive and supportive. Communication was easy and I felt comfortable at all times. I was especially impressed that carers allowed me
to do everything I was able to and stepped subtly when they saw I needed help. This gave me confidence and allowed me to move forward in my post-surgery recovery. Care, kindness and support were wonderful.

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Review from Susan L (Daughter of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with your service of care and the carers were very good looking after my mother and were very good supporting the family. Thank you once again for all of your support. I would recommend the company to anyone who needs care and support.

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Review from Kate L (Mother of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. The quality of the carers has been outstanding. Kind, professional, knowledgeable, hardworking, caring, reliable. Everything we needed and more. I have been pleased with how well a member of staff in particular has prepared the team and how well she has matched them to us as a client and
family. Highly recommended. Thank you.

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Review from P B (Daughter of Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives from each carer was amazing. Very compassionate, caring lovely people. My dad was treated with respect and understanding and dignity.
We knew our dad was safe and well looked after by every carer, this took a lot of weight off our shoulders, If there was ever a problem we were
informed immediately. Without the help of these amazing carers, we wouldn't have been able to keep Dad at home.

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Review from K K (Daughter of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agile are very professional, flexible care. With very caring and kind carers
Happy to adjust care to meet our needs often at very short notice
Daytime care is provided by an amazing lady.
A few live-in carers best being one, she kept the house obviously spotless and prepared home-cooked meals.
Mum
has dementia so at times challenging but they offered emotional support.

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Review from P W (Client) assisted by family/friend published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my carers. They are kind, caring and compassionate. They treat me with respect and dignity. They are punctual and trustworthy. They are friendly, cheerful and considerate and always make sure I'm comfortable before they leave. Their attention to health and hygiene is first-rate.
They always cheer me up, and I can't speak too highly of them.

Reply from Amanda Shipman, Office Manager at Agile Care Services

So pleased to hear this, thanks for all the kind words, it is a pleasure to support you.


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Review from Nadine K (Daughter of Client) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my Dad has received has been excellent. The only downfall I can really say is the many changes of different carers as this does affect my Dad's mood and behaviour. All the carers have been excellent with him and only 1 that I feel wasn't able to give my Dad the care he needed as
she obviously didn't read his notes and have an understanding of his condition which if she really wanted to would learn from the internet. But other than that all the staff and carers have treated my Dad with dignity and respect which as a carer is a huge relief.

Reply from Amanda Shipman, Office Manager at Agile Care Services

We are so pleased that you feel overall that the care your father is receiving is a 5-star rating, but sad to hear that one of our carers has let you down, we would be grateful for the chance to rectify this if you would like to contact the Office Manager to discuss - we would be happy to hear of any constructive feedback that you would like to offer, and moving forwards can help the carer to better herself, if continues to be an issue can stop sending her.


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Review from Caroline W (Wife of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has late-stage motor neurone disease so is very disabled. Agile Care teams have gone over and above to help care for him. We get the same team each morning who are fantastic with him making him feel safe and cared for. They feel like part of our family. He and I trust them which enables me
to leave him for a short time. The manager always tries to send someone we know for the night care which we really appreciate. We are always informed if there are any changes to staffing. We are really pleased with Agile Care and highly recommend them.

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Review from Desmond Q (Husband of Client) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, lady carers very kind and helpful, though inevitably the patient gets on with some better than others. Punctuality is sometimes a problem because of previous commitments, but any lateness always made up by staying on for longer. The company has been flexible about requirements. The
only drawback is that we rarely know who is coming - even the ladies do not seem to know their schedule.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Agile Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Agile Care Services is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agile Care Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Agile Care Services

What Type of Services does Agile Care Services offer?

Agile Care Services offers Home Care.

How many Carers does Agile Care Services employ?

Agile Care Services employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agile Care Services to verify any information. View our terms and conditions. Agile Care Services has an Enhanced Service – more info.