Radfield Home Care Wakefield & Huddersfield

Office A, 32 Bank Street, Ossett WF5 8NL
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9.8 80 Reviews
  • Radfield Home Care Wakefield & Huddersfield, Ossett
In Wakefield and Huddersfield, Radfield Home Care Wakefield & Huddersfield offers a comprehensive suite of services that includes live-in care, personal care, respite care, dementia care, meal preparation, and housework. These services are designed to address the diverse needs of their clients, ensuring high-quality and tailored support.

Each care plan is meticulously crafted to meet the individual needs of each client. Radfield’s skilled Care Professionals are committed to providing dignified and respectful care with a focus on personalised and compassionate service.

In 2024 Radfield Home Care was recognised as a Top 20 Home Care group by homecare.co.uk and named “Outstanding Home Care Group of the Year” at the 2023 Home Care Awards. The excellence of their service is due to their exceptional Care Professionals, who are known for their dedication, honesty, and community spirit.

For more information on how Radfield Home Care Wakefield & Huddersfield can support you and your family, the team is ready to discuss your needs. They strive to offer the right support whenever it is needed.

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Care Provided by Radfield Home Care Wakefield & Huddersfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jackie Gillen (Director)

Funding & Fees Guide for Radfield Home Care Wakefield & Huddersfield

  • Prices

  • Prices from £30 per hour on weekdays. £32 per hour on weekends.


    Live in care from £1500 per week.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Wakefield & Huddersfield Reviews (80)

Total of 80, showing 21-40
9.8

Radfield Home Care Wakefield & Huddersfield has a Review Score of 9.8 (9.804) out of 10, based on 26 reviews in the last 2 years. Over all time Radfield Home Care Wakefield & Huddersfield has 80 reviews.

Overall Experience

  • 62
  • 17
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Date Published

80
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Review from C A (Wife of Client) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

W have been very pleased with the care and efficiency of Radfield. The carers are always cheerful and respectful. It does my husband good just to have their company every day. I am really grateful that the service continued, even though we both had covid and do hope no one was harmed through this.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you for your lovely review of our care services and your fantastic feedback on our cheerful and respectful carers. It is our pleasure to support your husband each day. With very best wishes, Jackie.


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Review from J K (Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield were very helpful in meeting my requests for new call times on my rota and were flexible in terms of this. I was also pleased with regards to Radfield’s offers of practical support which was discussed in the meeting.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review of our services. It's our pleasure to offer practical suport to you and being helpful and flexible around call times, we always strive to ensure our clients needs and wishes are met where at all possible. I will ensure your feedback is shared with our wider team. With very best wishes.


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Review from G G (Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my need for the services of Radfield Home Care was for a short period only (five and a half weeks), from the initial contact to the final days of care, I found the office staff and carers to be professional, caring, flexible and understanding of my needs. I would confidently use their service
again, should the need arise.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you very much for your very kind review. I will ensure your feedback is shared with our team. With very best wishes.


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Review from L S (Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at Radfield Home Care are very professional and friendly, they really prioritise clients and have their welfare at the heart of every visit. They are easy to talk to and I feel comfortable discussing any concerns.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Many thanks for taking the time to review our care services, I am delighted that you are happy and find our care professionals friendly, easy to talk to and have clients' welfare at the heart of everything they do. I will ensure your feedback is shared with the team. Thanks again and with very best wishes.


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Review from Lou O (Niece of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to thank Radfield Home Care (Wakefield and Dewsbury) for the huge support they gave to my self, my aunt and my uncle upon my uncle's recent discharge from hospital. On the previous occasion, he was discharged far too quickly but because we were able to access the support from Radfield this
time, his discharge was so much more safe and he and my aunt have consequently been able to enjoy his homecoming with the care and support of the carers.
Thank you to our two carers (but I'm sure there are far more of you who were involved!) It was wonderful to know that you were there to support us at a very stressful time and to know that my aunt and uncle are in safe hands with your wonderful carers.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review. I am delighted that we were able to support your aunt and uncle through the hospital discharge process and enable a smooth and safe transition back home for your uncle. I will ensure your feedback is shared with our wider team. With very best wishes.


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Review from C M (Daughter of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Radfield Home Care, they are superb. All of the staff, including the managers, admin team and carers, are friendly, helpful and responsive to Mum's needs. Well done Radfield and thank you very much.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you for your lovely review and kind words regarding our care services for your mum. It really makes our day to receive such fantastic feedback and to hear that you wouldn't hesitate to recommend us and that our services were superb. I will share your feedback with the team as this will make their day too.
With very best wishes.


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Review from Amy W (Daughter-in-law of Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to leave a vulnerable family member in the care of strangers, to trust the care will be of the standard you would want. We can't praise Radfiedl enough - we trust them completely. The staff members are wonderful; they are genuinely caring and helpful and treat our family members with
such respect. They are also always on hand to help and support us too if needed. As we settled into a routine, any feedback given was dealt with promptly - amazing service.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for taking the time to review the care services provided to your family member and for your lovely comments. We strive to deliver person-centred care and pride ourselves on going the extra mile, being responsive and flexible. I will ensure your feedback is shared with our team of care professionals. Thanks again, with very best wishes.


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Review from Gillian S (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents-in-law are absolutely delighted with the care provided by Radfield Home Care staff, and regardless of whether or not they are regular carers, they speak highly of the service they provide. They also appreciate that the staff are happy to chat and get to know them as individuals, as well as
acknowledging that they come as a team! My parents feel that they have not just met someone who helps them and cares for them but also has met some good friends.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for taking the time to review our care service. It's great to hear that your parents-in-law are delighted with the care provided and feel they have met some good friends; it's absolutely fantastic! I will make sure your lovely feedback is shared with our care professionals. With very best wishes.


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Review from R F (Client) assisted by family/friend published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the staff are very caring, helpful and professional. Also usually very cheerful.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thanks you so much for submitting your review of our care services. I am pleased that you are happy with our service and that our staff are caring and cheerful! I shall pass on your feedback to our team of care professionals. With very best wishes, Jackie


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Review from Elaine N (Daughter of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service, would not hesitate to use Radfield again if needed. The care and dedication to the tasks at hand were exemplary, and feedback, etc. very good. No complaints whatsoever. Thanks again.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you for taking the time to complete a review of our care services, we really appreciate it. lt was our pleasure to support your loved one. I will ensure your feedback is shared with our team. With very best wishes.


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Review from E F (Wife of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Within the company's remit, there is nothing too much trouble to offer help with during the home care service and completed with great professionalism. My husband was looked after very well twice a day for several days giving us both an immense amount of security and peace of mind. An excellent care
provider. Thank you all at Radfield Home Care!

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you for your wonderful review. It means a great deal to us to be able to support our clients and their families by delivering personal care and providing peace of mind to our clients and loved ones. Our care professionals and office team will always go above and beyond to help. We are delighted to hear your feedback and will share this with our team. With kindest regards, Jackie


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Review from L W (Partner of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third company that I have used for my partner and it is by far the best. The staff are always polite, friendly and efficient when I contact them and deal quickly with any requirements that we have. The care/support given to my partner is always given with respect and consideration. The company
do their best in trying times to maintain continuity in both carers and timings of visits.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for taking the time to review our care services and for your lovely feedback. I will ensure this is shared with our team. With very best wishes.


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Review from A M (Husband of Client) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Radfield Home Care has never been less than positive. The care staff live up to their description - carers. They are efficient with an always positive attitude to my wife and myself. They are respectful to my wife and myself in a friendly and not too formal attitude. My wife is in my
view in the best of care.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review of our care service. It's our pleasure to be able to care for and support your wife. I will ensure your feedback is shared with the care team. With very best wishes, Jackie


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Review from P S (Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care provided and organised arrangements. Very responsive and understanding. Very pleased we found Radfield, it's a weight off our minds.


In fairness, we haven't much to benchmark against, not having used a home care provider before. From day 1 though we have been pleased

with our interactions and have no complaints.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for taking the time to review our care services and for your lovely feedback. I will ensure this is shared with the wider care team. With very best wishes, Jackie


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Review from David F (Client) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Radfield only since the 29th November 2021. I was immediately impressed by the efficient and cheerful disposition of the carers. There were a few teething troubles to begin with but these were sorted out very quickly. I would not hesitate in recommending the company to anyone.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review of our care services. I am pleased that our care professionals are efficient and have a cheerful disposition - we are very proud of our fantastic team. I will ensure your feedback is shared with the wider team. With very best wishes, Jackie.


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Review from Michael P (Client) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are found to be always caring and eager to please. Almost always punctual but sometimes have different work schedule to those supplied to the client. Clients' schedules are sometimes not received before a visit.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Many thanks for your very kind review of our care services. I am pleased that our care professionals are caring and eager to please. I am sorry that sometimes the carer may change to the planned schedule, this happens when we have had a short notice absence. We do try to ring clients to make them aware of any changes, however, sometimes it's not always possible. I will ensure your feedback is passed onto our office team to look at what we can do to improve this. With very best wishes, Jackie.


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Review from D R (Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and has recently moved in with me. Earlier this year we both caught Covid. This revealed that we needed help.


My brother sourced Radfield. He was impressed with the management team who were extremely helpful. They were able to pick up after the emergency team left us.


Since

then the lovely ladies have called every morning to get mum up, washed, and dressed. Bless them they then tidy her bedroom and empty the commode.


They have all been polite, caring, and respectful to mum. She enjoys their visits immensely and looks forward to chatting with them.


I have nothing but praise for our lovely ladies. Having been a "Care Bear" myself in care homes and private homes I know how hard a job this is. They are always cheerful, always ready to chat and mum thinks of them as family.


She's happy, so we are happy and would have no hesitation in recommending them to anyone else who needs help. They have certainly made our lives easier and much less stressful.


Thank you ladies


Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your lovely, kind review. I am so pleased we are able to support your mum and provide peace of mind to you and your family. With very best wishes.


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Review from T H (Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been receiving care from Radfield for almost a year now. Whilst there has been quite a high turnover of staff, I have always received good service from them. If I have needed to review my care call package they are helpful and obliging, even when I know the care sector is in crisis at the moment!
Staff receive good training and are willing to learn new skills to help the client.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your lovely review - I will share your comments with the team. With very best wishes.


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Review from Angela B (Daughter of Client) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the caring and professional service provided by Radfield.
The initial interview ensured that they had a full understanding of Mum’s circumstances and her care needs.
The carers were lovely, kind and patient so Mum settled into the new routine very quickly. I would highly
recommend the service.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your lovely review of our care services, it is very much appreciated. With very best wishes, Jackie


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Review from Kathy G (Daughter of Client) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been absolutely delighted with the quality of care provided by Radfield for my father. The carers are very professional, helpful and kind. The administration is very efficient and the app is a wonderful idea. It means that I can check after each visit to get a professional opinion as to how
he is which is great for my peace of mind. With a reliable care system like Radfield, it means that Dad can stay in his own home and continue to live independently, which is what he wants to do.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review, which I will share with the team. It’s our pleasure to support your dad and promote his independence at home.


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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Radfield Home Care Wakefield & Huddersfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Radfield Home Care Wakefield & Huddersfield is calculated as follows: ( (126 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 153 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Wakefield & Huddersfield is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (3)

Jackie

Jackie Gillen

Job Title: Director

Joined: 2018

Jackie, co-owner and director of Wakefield & Dewsbury holds a wealth of experience in the social and supported housing sector and has cared for a wide range of client needs throughout her career. Jackie has also managed a Sheltered Housing Scheme for a number of years providing independent living, care and support to older residents and this experience has driven her ambition and inspiration to provide an outstanding care and support service to older people in their own homes.


Jackie, also a wonderful mum to her two sons Tom and Sam, has always had a passion for making a difference to people’s lives. Jackie explains, “Owning and operating your own business enables us to have control over the quality of services we provide. My husband and I have both previously worked for employers where we have had limited decision-making power regarding the quality of services that were provided and by running our own business, we will have full control over the strategic direction of the business and ensuring that the quality of services remains outstanding.”


Mark

Mark Gillen

Job Title: Director

Joined: 2018

Mark, co-owner and director of Wakefield & Dewsbury holds a wealth of experience in the social and supported housing sector and has cared for a wide range of client needs throughout his career.


Mark explains, “We both enjoy working with people and have a commitment to treating people as we would want to be treated ourselves. We understand the importance of maintaining independence and choice and being empowered to live your life as you would wish in your own home and community.


We also want to be an employer of choice in the community and for our workplace to be a positive, supportive environment and a pleasant place to be, offering great career opportunities as we grow our business.


We live in the local area and our office in Ossett is central to the communities we will be supporting and caring for. Our children, both at school in Ossett, are our inspiration for undertaking this new venture, and we look forward to establishing our business within our local community, and being a positive role model for them.”


Gemma

Gemma Bristow

Job Title: Registered Care Manager

Joined: 2018

Gemma is the registered care manager for the Radfield Home Care Wakefield and Dewsbury office and has worked in the care sector for over 13 years.


Gemma commenced her career as an administrator and soon became involved in supporting the delivery and coordination of care.


Gemma very quickly progressed into her first management role in 2014 as a service manager. After taking a short career break to spend time with her family, she stepped back into a management role a year later, gaining her CQC Registration. Her career in care has offered her great flexibility to balance work with family life.


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