Review from Janet F (Daughter of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience

This has been our first experience of carers supporting us with my dad. Naturally, I was unsure what to expect and was very pleasantly surprised to find everyone at Radfield to be so kind and yet so professional.
I have built my trust in them very quickly and cannot praise or thank them enough.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your lovely review, it is much appreciated. With very best wishes, Jackie

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Review from Jill W (Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience

Radfield Care has provided at home care to my relative since September last year and I cannot recommend them highly enough. The whole process of setting up the service was straight forward. With 4 visits a day 7 days a week this meant a number of different carers visited and without exception, each

one was caring, respectful, supportive and focused in helping my relative. That they genuinely care for their clients is very clear from the first visit and the ease and speed with which they all built a relationship of trust and friendship with my relative is impressive. They really are lovely people. The detailed feedback given via their app is massively helpful and reassuring to the family. There is always someone available to speak to with regard to questions as well as offering a comforting chat if needed. At a time that can be so difficult for families for so many reasons they all provide a huge comfort.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review, it really is fantastic to receive such wonderful feedback regarding our care professionals and office team. We pride ourselves on delivering genuine, caring, personalised support to our clients and their families, it was our pleasure to be able to support and help you and your loved one throughout your time with us. Wishing you all the very best, many thanks.

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Review from Fay F (Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience

From the first, joining Radfield Home Care I have felt able to talk to them about anything bothering me and felt satisfied that I have been listened to fairly. The carers are all discrete and try to keep the client's dignity as much as they can when dealing with personal situations which are needed,

most of the time for clients who need personal care. I personally have never felt unhappy in these situations.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Many thanks for taking the time to submit a review, it is much appreciated. It is our pleasure to be able to help, I am pleased you are happy with our care services, as we strive to provide the best care and support at all times.

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Review from Janice H (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience

Mum has been receiving care at home for around 4 months now. It has taken a while for her routine of carers to settle in. This is partly due to mum's needs changing and the covid situation at present. We did have a few concerns about the time taken to update the notes on the app and calls overrunning,

however, we have worked with management to make things easier for the carers to stick to time and condense tasks. Mum really likes all the girls who care for her and they have built up a good relationship. I personally find management really accommodating, especially since mum's medication constantly changes. The staff are completely professional, reliable and always are available to help. The most important thing is mum is very happy with the care that Radfield provides.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for taking the time to review our care service, it is much appreciated. I am pleased that you and your mum are happy with our care service and that you have found our team to be flexible and accommodating. It's our pleasure to be able to support your mum and it's wonderful to hear she has a good relationship with her care professionals and is happy with the standard of care provided. Thanks again for your feedback, I will ensure it is shared with the team.

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Review from Linda M (Daughter of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience

I was recommended by a friend regarding the care services provided by Radfield for her father. I gave them a ring and arranged very easily the care I required initially for my mother, who was finding it difficult to take care of her personal needs during the morning and dinnertime. Mum and I have easily

slipped into the care given over the last 8 weeks and although Mum is slowly recuperating her good recovery has allowed us to flex the care provided to only mornings for the future. Really happy with the consistency of care and ease of communication with the administrators of the service, thank you.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your lovely review, it is much appreciated. I am pleased you and your mum are happy with our care service and that you have both found the process flexible and easy to change when needed. Thanks again for taking the time to feedback on our service, I will ensure it is shared with the rest of the team.

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Review from Jeanne H (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience

This has been a good experience on the whole for both my father and myself. Everyone I have spoken to on the phone has been very helpful with any queries that I have had. My father appears to be very happy with the service on the whole. He seems to think that sometimes the Carer does not stay very long

and often says that they spend lots of time on their ipads rather than talking to him, particularly the men. He says the women are far more chatty and caring. I don't know how true this is. I find the app very useful indeed as I can check how my father is each morning before I ring him. I must say that the female carers are much more informative than the male ones with their notes. As I live 3 hours drive away these notes are extremely valuable to me to inform me of his state of health and mind as otherwise, I have to take his word for it which is increasingly difficult as he often gets very confused.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Many thanks for taking the time to review our care services, it is much appreciated. I am pleased that you and your dad are happy with our service, it's our pleasure to be able to assist. We use a digital care planning system, where care staff update their care notes on their phone or iPad whilst visiting your dad. I'm glad it helps being able to access your dad's care notes to see how he is doing on a daily basis, technology really is a wonderful thing!
We regularly review the quality of care notes and provide feedback and training to any staff where we feel they could improve. We also regularly audit our staff timekeeping and attendance and will address any issues identified promptly. Thank you for sharing your feedback with us, we will contact you directly to discuss this further. We strive to provide the highest standard of care at all times and will make any necessary changes or improvements as needed. Thanks again for your feedback.

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Review from Sam W (Daughter of Client) published on 14 October 2020
Submitted via Website • Report

Overall Experience

We are really happy with the standard of care provided by Radfield Home Care.
The staff are all exceptionally friendly and have formed a great rapport with my Mum (the service user) and my Dad too.
Although the main reason for use is to assist with personal care/hygiene, small things the staff do

while they’re here such as making the bed and bringing washing downstairs goes a long way to making my Dad's life easier as a primary carer.
It was a hard decision choosing a home care provider as we obviously wanted the best company to help care for my Mum, and we continue to be confident we made the right decision in choosing Radfield.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for taking the time to review our care service, it is much appreciated. With very best wishes.

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Review from H H (Daughter of Client) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience

Efficient service.
Care package set up quickly and follow up very good.
Management team approachable and helpful.
Carers are punctual, friendly and kind.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review, it is much appreciated. Best wishes, Jackie.

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Review from Michael H (Client) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience

First class service with excellent staff.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you for your very kind review; we appreciate it very much. Best wishes.

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Review from P J (Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience

I have care twice a day, Friday through to Sunday and morning only Monday to Thursday as my daughter does these evenings. The carers are all competent and friendly obviously some more than others. I am satisfied with the way they work. This is only an opinion, but I am not too happy that they have to

update their phones in my time and I am paying for that. I think would be better done in their car.
I think it's excellent that since lockdown they have the correct personal protection.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you for your very positive review and feedback of our care services, it is very much appreciated.
We use a digital system, the care plan and tasks are accessed by care professionals via their smartphone whilst delivering care and support.
This ensures they can access an up-to-date, person-centred care plan tailored to meet every client's individual needs and wishes. Care professionals do update and document the tasks completed at each care (very briefly). This is something that is done for all of our clients at every care call and forms an important part of care delivery, to ensure care is delivered safely and as per your wishes.
We appreciate you taking the time to provide your feedback to us and we will, of course, take this on board. We will contact you directly to discuss this further to ensure any issues are addressed promptly and to your satisfaction. Kind Regards.

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Review from Rosalind H (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience

Radfield provides a reliable and professional service with caring staff. They have proved to be flexible during these difficult Covid-19 times helping Mother with whatever she has asked them to do and that is much appreciated.
My Mother can be difficult as she does not always understand the challenges

of the modern world or of running a care system and especially in these times - but my sister and I do and we fully appreciate the service she has had over the last few weeks.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for providing a review of our care services to your mother. It's our pleasure to help and support your mother and especially so in these challenging times. With very best wishes.

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Review from Karen L (Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience

Having always lived a reasonably independent life I realised when given my diagnosis I would at some point need carers. When this happened I was very apprehensive about strangers coming into my home. As it happened I was impressed by the professionalism and care given by the Radfield Home Care carers.

They treated me with respect and always maintained my dignity. My fears were groundless and I would not hesitate to recommend the carers that come to me.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Many thanks for taking the time to submit a review of the care services provided. We really appreciate your positive feedback and will share this with our care team. Best wishes.

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Review from Rick Y (Son-in-law of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience

The carers they send to my father-in-law are very kind, and it is usually the same ones, so he gets on well with them and trusts them. The invoices come on time and have always been correct, which makes payment very quick and all done online.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you for taking the time to review our care services, it is much appreciated, we are very pleased that your father-in-law is happy with our care services. Best wishes.

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Review from Tina D (Daughter of Client) published on 22 April 2020
Submitted via Website • Report

Overall Experience

The staff at Radfield have been caring for my mum since November 2019. Mum was a little unsure at first about having carers as she has always been independent and cared for herself but now needed help so she could stay in her own home. She was a little worried about having strangers coming into her

home, but after the first week of the staff calling in; she was no longer worried as all the carers were so polite and down to earth.
They are absolutely amazing, and she is always singing their praises; she looks forward to them calling. It has made my life a lot less stressful knowing that my mum is well cared for, they have been absolutely fantastic, even now in these difficult times with the Covid-19 situation, and my mum is a very vulnerable person.
They have gone above and beyond to ensure her health is not to put at risk, and nothing is too much for them to do. They are no longer classed as the carers; they are now classed as an extended family - an absolutely amazing team; would recommend Radfield 110 %.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind and thoughtful review of our care services. We are really pleased that your mum is happy with our service. It's an absolute pleasure to support your mum and we are glad that we can provide additional reassurance and support in these difficult and challenging times that we are all facing. Many thanks and best wishes Jackie

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Review from C F (Daughter of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

Friendly, helpful staff that treat my Dad with dignity and understanding.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you for taking the time to review our service, it's very much appreciated. We are pleased you and your dad are happy with the care and support we provide, many thanks and best wishes Jackie and Gemma.

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Review from Duncan H (Son of Client) published on 1 April 2020
Submitted via Website • Report

Overall Experience

We are very happy. Radfield Home Care have supported Mum and Dad with their personal care since August 2019 and have consistently provided an excellent service. Mum and Dad get comfort and reassurance from the friendly carers who whilst delivering a professional service also take the time to interact

and help them within their own home.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you for your very kind review, it is much appreciated. It is our pleasure to support your mum and dad and I am glad that they are happy with our service. Kind Regards Jackie

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Review from Nick (Son of Client) published on 26 March 2020
Submitted via Website • Report

Overall Experience

The manager and her team helped to care for my mother over the last months of her life. To start with, the arrangement was for companion visits but quickly expanded to include twice-daily visits at each end of the day. Throughout, I found Radfield easy to deal with and I appreciated their professionalism

and willingness to provide whatever level of care was required. More importantly, my mother thought the service provided was really good, often saying she felt as if she had made some new friends.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Many thanks for your very kind review, it is very much appreciated. It was our pleasure to help support your mum, Kind Regards Jackie and Gemma

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Review from Janine (Daughter of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience

All very friendly and helpful carers, Mum is very satisfied with the service Radfield Home Care provides.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review, it is much appreciated. It is our pleasure to support your mum and we are pleased your mum is happy with our service.

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Review from Ruth S (Wife of Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience

(My husband is in his 100th year of living). Without this company - Radfield Home Care we would be unable to survive. The carers are a unique group of human beings. Their managers have the ability to employ only the best ones. My husband is treated with respect, caring and cheerfulness needed in coping

with Alzheimer's disease and myself with support and feeling to still being able to carry on coping. THANK YOU ALL!

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Many thanks for your lovely review, we appreciate it very much and will share it with all of our staff. It is our pleasure to provide support and help to you and your husband.

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Review from H L (Daughter of Client) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience

All the staff have been wonderful with mam. She never wanted carers but now she sees them all as her friends. It's a great relief knowing she is well cared for and also enjoys their company.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review - we are pleased you and your mum are happy with our service. Kind Regards Jackie & Gemma.

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Radfield Home Care Wakefield & Huddersfield

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