Radfield Home Care Wakefield & Huddersfield

Office A, 32 Bank Street, Ossett WF5 8NL
Submit a Review
9.8 80 Reviews
  • Radfield Home Care Wakefield & Huddersfield, Ossett
In Wakefield and Huddersfield, Radfield Home Care Wakefield & Huddersfield offers a comprehensive suite of services that includes live-in care, personal care, respite care, dementia care, meal preparation, and housework. These services are designed to address the diverse needs of their clients, ensuring high-quality and tailored support.

Each care plan is meticulously crafted to meet the individual needs of each client. Radfield’s skilled Care Professionals are committed to providing dignified and respectful care with a focus on personalised and compassionate service.

In 2024 Radfield Home Care was recognised as a Top 20 Home Care group by homecare.co.uk and named “Outstanding Home Care Group of the Year” at the 2023 Home Care Awards. The excellence of their service is due to their exceptional Care Professionals, who are known for their dedication, honesty, and community spirit.

For more information on how Radfield Home Care Wakefield & Huddersfield can support you and your family, the team is ready to discuss your needs. They strive to offer the right support whenever it is needed.

Show Radfield Home Care Wakefield & Huddersfield on the Map

Care Provided by Radfield Home Care Wakefield & Huddersfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jackie Gillen (Director)

Funding & Fees Guide for Radfield Home Care Wakefield & Huddersfield

  • Prices

  • Prices from £30 per hour on weekdays. £32 per hour on weekends.


    Live in care from £1500 per week.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Wakefield & Huddersfield Reviews (80)

Total of 80, showing 61-80
9.8

Radfield Home Care Wakefield & Huddersfield has a Review Score of 9.8 (9.804) out of 10, based on 26 reviews in the last 2 years. Over all time Radfield Home Care Wakefield & Huddersfield has 80 reviews.

Overall Experience

  • 62
  • 17
  • 1
  • 0
  • 0

Date Published

80
6
14
26
54

Review from Coleen L (Client) assisted by family/friend published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always on time. They are always appropriately dressed in their Radfield uniform. They always wear appropriate protective clothing, such as gloves and aprons and dispose of them before leaving. I always feel like I've been treated with dignity and respect.

Reply from Jackie Gillen, Manager at Radfield Home Care Wakefield & Huddersfield

Thank you for your very kind review. It is much appreciated. Kind Regards Jackie & Gemma.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John W (Son of Client) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management is very proactive and keeps me informed when needed. When I request changes to the care plan, they are happy to oblige.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Many thanks for your kind review, it is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be honoured if any of your ladies were my daughter. They are so willing, friendly and caring.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review - it is greatly appreciated. We will share your kind comments with all of our staff. Many Thanks


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janine D (Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are exceptionally good at providing care for me. They are very friendly and approachable.
The only thing I have to complain about is the procedure of writing notes on their phones, it shouldn't be done in my allocated time, but I bet if things were to change, timings would be a problem.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Thank you for your very positive review and your feedback, it is much appreciated.


We use a digital system called PASS, the care plan and all the tasks are recorded and accessed by care staff via their smartphone. A pivotal part of providing excellent quality care is documenting (briefly) what has been completed at each care call. This is something that is done for all of our clients at all care calls and forms an important part of care delivery to ensure care is delivered safely and as per your wishes. We appreciate you taking the time to provide your feedback to us and we will, of course, take this on board. We will contact you directly to discuss this further with you to ensure any issues are addressed promptly and to your satisfaction. Kind Regards, Registered Manager.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Wife of Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. All staff friendly, approachable and flexible. Receptive to any concerns and take appropriate action. Carers are very respectful of us and our home. Carers are well trained, professional and knowledgeable.
Would highly recommend.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Thank you for your very kind review, it is much appreciated. Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda P (Wife of Client) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted to welcome the Radfield Home carers into my home. They came at a time specified by me, morning and evening and were most efficient, kind, respectful and obviously a dedicated team of carers.
When accidents occurred, just a quick telephone call assured me that help was available within
a reasonable time frame. These carers were recommended to me by a friend and I have already passed the name onto other friends. I can thoroughly recommend them and highly delighted with their service.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Many thanks for your very kind review, it is much appreciated. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D H (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers helpful, pleasant and in time, were there when needed them. No problems at all.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Many thanks for your kind review - we do appreciate it very much. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen R (Daughter-in-law of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall an excellent service so far. Punctual, caring and friendly staff who always make my father-in-law smile and treat him in a dignified and respectful manner. I would highly recommend the company.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review, it's much appreciated. Kind Regards


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David M (Son of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Thank you for your very kind review, it's much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Trudy F (Daughter of Client) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had brilliant care and experience with Radfield carers, administration and management. My mum's care has been well thought out, her information book has been written from her point of view. They have listened to her needs, understand her needs and take good care of her. We know she is in good
hands while we are at work. With any incidents, we are kept informed and our views of her care are taken into account. We have plenty of opportunity to change any details and have regular meetings to review Mum's care. We are all satisfied with the care, professionalism and privacy Mum is provided by the care team. Thank you.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review and kind comments, it is much appreciated, Jackie.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nigel S (Husband of Client) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found them to be exceptionally polite and friendly with my wife and they care and respect her and look to her needs.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Thank you very much for your lovely review, it is much appreciated. Many thanks.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Betty M (Daughter of Client) published on 17 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although well-meaning overall, we feel this company provides an adequate service which does not warrant the premium price.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Thank you for taking the time to share your experience with us. We are sorry that you feel our service has not met your expectations. Our team worked extremely hard to support you and your mum at all times. We acknowledge that the comments made reflect the difficult circumstances you experienced with your mum, however, we do not believe that this review is in any way a true or fair reflection of the care and support that we provided. Our team of carers all undergo rigorous recruitment checks, training and ongoing supervision and we only employ people who are friendly, competent and have a very caring nature. At Radfield Home Care Wakefield and Dewsbury we have very strong values that focus on empowering our carers so that they will go above and beyond when caring for our clients. We do not believe our care service was adequate, poor value for money, or had been led by poor management. We are proud to care and believe that caring for another person is a privilege and we take this position of trust very seriously. We delivered a high level of care to your mum consistently and regularly went above and beyond to help and assist you and your mum. We have a highly experienced management team with many years of experience which underpins Radfield Home Care’s values, and we are very proud of the work that we do. Kind Regards, the management team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Harry S (Client) assisted by family/friend published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with Radfield Home Care has been a pleasure. They really know their job.
Just a pity we couldn't have them permanently but couldn't get the top up finance for care.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Many thanks for taking the time to review our care services and your kind comments, it very is much appreciated, with very best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Allen R (Son of Client) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service which gives us confidence. Any problems are immediately sorted out, very reassuring and comforting.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Many thanks for your very kind review, it's much appreciated. Best Wishes,


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John H (Client) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Staff very punctual, very proficient and caring. I cannot fault anything at all, very well done Radfield!

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Many thanks for your very kind review, it is much appreciated! Kind Regards - Manager


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Daughter of Client) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The original care provider let s down 3 days before they were due to start, we then had to start looking again.
We then got in touch with Radfield Home Care Wakefield & Dewsbury who were more than happy to come and see Dad to assess him at very short notice. Everything was fully explianed to us from
cost to care. Dad has been very happy with the service he has received. Everyone involved has treated him with the utmost respect and dignity. The management are very approachable and have helped immensely.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review, it is our absolute pleasure to support and assist your dad. Many thanks, Jackie & Gemma


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue C (Daughter of Client) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to the managers, the coordinator and all of the Radfield carers who provided 24-hour palliative home care for dad during his last few weeks.
I am so pleased we found Radfield Home Care as all the carers treated dad with kindness, compassion and the utmost respect.
They supported us as a family too during a very stressful time and nothing was too much trouble. I would highly recommend the manager and the team of carers and would use them again if needed.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Thank you so much for your very kind review, I hope you are all ok and if you are passing by please call in and say hello. Best Wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue P (Daughter of Client) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care provides a very caring client-focused service. The carers are kind and respectful showing patience and understanding of the client's needs. Communication from both carers and management is excellent. I have no hesitation in recommending this team.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Many thanks for your very kind review, it is much appreciated. With very best wishes, The management team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Briar F (Client) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable, caring and careful at what patient requires doing.

Reply from Jackie Gillen at Radfield Home Care Wakefield & Huddersfield

Many thanks for your kind review, it is much appreciated.


Kind Regards Jackie.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katie W (Client) assisted by family/friend published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company provided me with professional service at very short notice and enabled me to stay in my own home, therefore, keeping my independence.

Reply from Jackie Gillen, Owner/Director at Radfield Home Care Wakefield & Huddersfield

Thank you for your lovely review, Katie. It was our pleasure to help you out at short notice and we’re so glad we could help. Best Wishes, Jackie.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Radfield Home Care Wakefield & Huddersfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Radfield Home Care Wakefield & Huddersfield is calculated as follows: ( (126 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 153 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Wakefield & Huddersfield is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Jackie

Jackie Gillen

Job Title: Director

Joined: 2018

Jackie, co-owner and director of Wakefield & Dewsbury holds a wealth of experience in the social and supported housing sector and has cared for a wide range of client needs throughout her career. Jackie has also managed a Sheltered Housing Scheme for a number of years providing independent living, care and support to older residents and this experience has driven her ambition and inspiration to provide an outstanding care and support service to older people in their own homes.


Jackie, also a wonderful mum to her two sons Tom and Sam, has always had a passion for making a difference to people’s lives. Jackie explains, “Owning and operating your own business enables us to have control over the quality of services we provide. My husband and I have both previously worked for employers where we have had limited decision-making power regarding the quality of services that were provided and by running our own business, we will have full control over the strategic direction of the business and ensuring that the quality of services remains outstanding.”


Mark

Mark Gillen

Job Title: Director

Joined: 2018

Mark, co-owner and director of Wakefield & Dewsbury holds a wealth of experience in the social and supported housing sector and has cared for a wide range of client needs throughout his career.


Mark explains, “We both enjoy working with people and have a commitment to treating people as we would want to be treated ourselves. We understand the importance of maintaining independence and choice and being empowered to live your life as you would wish in your own home and community.


We also want to be an employer of choice in the community and for our workplace to be a positive, supportive environment and a pleasant place to be, offering great career opportunities as we grow our business.


We live in the local area and our office in Ossett is central to the communities we will be supporting and caring for. Our children, both at school in Ossett, are our inspiration for undertaking this new venture, and we look forward to establishing our business within our local community, and being a positive role model for them.”


Gemma

Gemma Bristow

Job Title: Registered Care Manager

Joined: 2018

Gemma is the registered care manager for the Radfield Home Care Wakefield and Dewsbury office and has worked in the care sector for over 13 years.


Gemma commenced her career as an administrator and soon became involved in supporting the delivery and coordination of care.


Gemma very quickly progressed into her first management role in 2014 as a service manager. After taking a short career break to spend time with her family, she stepped back into a management role a year later, gaining her CQC Registration. Her career in care has offered her great flexibility to balance work with family life.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Wakefield & Huddersfield to verify any information. View our terms and conditions. Radfield Home Care Wakefield & Huddersfield has a Platinum Service – more info.