Medical Partnerships

5 Philpot House, Station Road, Rayleigh SS6 7HH
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9.7 46 Reviews
  • Medical Partnerships, Rayleigh
The Medical Partnerships Care Team comprises of expert carers available to support clients to continue to maintain independence in their own homes. For example, clients are encouraged and supported with personal care and to pursue personal interests such as baking, puzzles, gardening and anything of interest. The service is monitored regularly by management to ensure a Covid Safe environment. Medical Partnerships prides its reputation on working in partnerships with other health care professionals to support clients, particularly anyone living with dementia. Medical Partnerships has a Dementia Champion to support other members of staff.

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Care Provided by Medical Partnerships

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Medical Partnerships
  • Person in charge
  • Yemi Ibikunle (Registered Manager)

Funding & Fees Guide for Medical Partnerships

  • Prices

  • From £33.60 per hour

  • Please contact the office for more information

Medical Partnerships Reviews (46)

Total of 46, showing 1-20
9.7

Medical Partnerships has a Review Score of 9.7 (9.684) out of 10, based on 16 reviews in the last 2 years. Over all time Medical Partnerships has 46 reviews.

Overall Experience

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Date Published

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Review from R H (Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is very freindly, helpful and pleasant to deal with.

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Review from A M (Brother of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and reliable.

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Review from M H (Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe young carers need to accompany older more experienced carers for as long a period as it takes to become more proficient in the care they offer to clients and more confident themselves in the care they offer.

Reply from Yemi Ibikunle, Registered Manager at Medical Partnerships

Thank you for your response. We do ensure that new carers shadow more experienced carers and give them the opportunity to grow with a lot of support from the management team and their peers however recently we had a new carer who despite all support was not up to the task. As a result, the carer failed the probation stage and no longer works for Medical Partnerships. A letter was also sent out to all our clients to keep them posted. We take such matters really seriously to ensure a consistent level of care. We have great success stories of how new carers with no experience have grown in their role and doing really well. We are happy to discuss any concerns that you may have.


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Review from Susan P (Daughter of Client) published on 26 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Medical Partnerships made finding the right home care for my Mum easy. From the initial enquiry, they were very helpful. We found our subsequent meetings very professionally conducted but with a strong personal emphasis on my Mum's needs. We liked how passionate the company is about keeping people safe
and happy in their own homes for as long as possible. My Mum has enjoyed chatting with the girls caring for her and is definitely benefitting from their help.

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Review from R G (Husband of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have care for an hour a day for 6 days each week. The need is to shower or wash my wife, dress her and give her breakfast. In the course of this, there is a need to stimulate her. All this is done with efficiency and sympathy. Timekeeping is dependent upon traffic and is usually good.

Reply from Yemi Ibikunle, Director/Registered Manager at Medical Partnerships

Thank you for your sincere review. We are constantly working to improve the service.


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Review from G H (Son of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really pleased with the service the carers have all been very good and Dad is very happy with them. We are also pleased that if there are any concerns with Dad we are notified immediately by one of the managers.

Reply from Yemi Ibikunle, Director/Registered Manager at Medical Partnerships

Thank you for your honest review. We will continue to work with you to ensure that your father continues to receive consistent quality care.


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Review from T C (Son of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my mother find your carers and company provide an excellent service. The carers are prompt, efficient and carry out the tasks in my mother's care plan very efficiently. I would not hesitate to recommend your services.

Reply from Yemi Ibikunle, Director/Registered Manager at Medical Partnerships

Thank you so much for submitting a review. We will continue to strive for excellence to ensure that we continue to provide good quality care.


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Review from Yvonne R (Client) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls have always been respectful, pleasant, and helpful. I would recommend each one. Good service, I've been more than pleased with this service.

Reply from Yemi Ibikunle, Director and Registered Manager at Medical Partnerships

We are pleased that you find our service to you satisfactory. Thank you for taking the time to submit a positive review. We will share your response with the team.


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Review from David C (Husband of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. They are very dedicated. Kind, caring, and efficient. I would recommend their service to anyone. Conscientious. Very helpful and friendly. I feel like they are family. I am very satisfied with their service.

Reply from Yemi Ibikunle, Director/Registered Manager at Medical Partnerships

It has been an absolute pleasure to be of service to you and your family.


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Review from Len A (Brother of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers alerted me to my sister's condition of blood in the continence pads, which prompted me to contact the doctors' surgery. They tested her urine and found an infection that was duly treated with antibiotics. The condition has now cleared up, and I am thankful it was brought to my attention.
I
am pleased with the service.

Reply from Yemi Ibikunle, Director/Registered Manager at Medical Partnerships

Thank you for your kind review. We rely on the expertise of our trained staff to provide quality service. I am pleased that you are pleased with the service, and most importantly, we are grateful for the early intervention, which has caused the infection to be cleared up.


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Review from Gill L (Daughter of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the lovely carers and the friendly management team who look after our mum. Mum so looks forward to her visits. The teams are compassionate and caring and always let me know if they have any concerns about Mum. We would highly recommend Medical Partnerships.

Reply from Yemi Ibikunle, Director/Registered Manager at Medical Partnerships

Thank you so much for your lovely review. We are happy to be of service.


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Review from Kim S (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Medical Partnership have been providing care for my mum for approx 18 months and I cannot fault the care and compassion that all her carers provide. They are always so friendly and not only care for my mum but also provide moral support to me.

Reply from Yemi Ibikunle, Director/Registered Manager at Medical Partnerships

We are very grateful to you for taking the time out to write a review for us as we understand how busy you are. The Medical Partnerships care team is so happy that you have entrusted us to support your loved one. Please take care.


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Review from Natalie C (Daughter of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, never let us down with carers, there to help if I need to change arrangements etc, never have a problem getting hold of anyone at the office.
The carers are friendly, and my mum is always happy to see them.

Reply from Yemi Ibikunle, Director/Registered Manager at Medical Partnerships

Thank you so much for giving us such a wonderful review. The Medical Partnerships Care Team work together collaboratively with yourselves to enable us to provide the best quality of care to your mother. We could not do this without your support.


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Review from J R (Wife of Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers capable and efficient and friendly.

Reply from Yemi Ibikunle, Director/Registered Manager at Medical Partnerships

Thank you for your kind review. The Medical Partnerships Care Team strive to support the individual needs of our clients working in partnerships with their loved ones.


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Review from Shelagh G (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough for my care, both carers and management. The carers I have are very professional and allow me to have my independence but are there for my needs. When I have had to speak to any of the management team they are very helpful and understanding.

Reply from Yemi Ibikunle, Director/Registered Manager at Medical Partnerships

It is an absolute pleasure to be of service to you.


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Review from D C (Wife of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with this care provider.

Reply from Yemi Ibikunle, Director/Registered Manager at Medical Partnerships

Thank you so much for writing your review. We are hear to support your needs on an ongoing basis.


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Review from I W (Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find your carers are very good to me. Very friendly and happy and good at their work.

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Review from Sue W (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Medical Partnerships took great care of my mum for over seven years. At first, they provided companionship and support with medication, but more recently they have been attending to her personal care. Mum enjoyed talking to her carers, many of whom felt like part of the family. Mum trusted
them and so did we. The carers have always shown Mum the utmost kindness and respect. They have an excellent system which enabled us as a family to keep up to date with Mum's day and her condition as often she wouldn't remember herself.
I can't recommend the team highly enough. We will forever be in their debt for the wonderful care that they gave mum.

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Review from Graham G (Son of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers friendly and experienced in the care they give to my mother.

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Review from Neil G (Son of Client) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who attend my mother for relief care for two hours a day are attentive, approachable and empathetic. They give Mum kind companionship and care and established a genuine relationship with her. I have found the company to be responsive to requests and most helpful in our aim of allowing Mum
to stay in her own home, with support.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Medical Partnerships is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Medical Partnerships is calculated as follows: ( (69 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 95 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Medical Partnerships is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Yemi

Yemi Ibikunle

Job Title: Director\Registered Manager

Joined: 2018

Yemi is currently the Registered Manager and owner of Medical Partnerships and she works with a dedicated team of experienced carers. Some of the carers have worked in the company for over 10 years.


She developed a passion for caring for the elderly at the age of 18 as she loved spending time with her grandfather and cared for him towards the latter part of his life. As a result of her passion to care for the elderly, she started working as a care assistant at the age of 18. She enjoyed working in this capacity and continued to do so for 12 years. Within that same period of time Yemi studied at Kingston University and obtained a degree in Computer Information Systems Design. She later acquired an MSc in Information Management.


When she was younger, she wanted to study to be a nurse however her father was against her being one hence the reason why she studied computing however her heart was always in the caring sector.


As a result of this, she joined the NHS as a Computer Change Manager at the London Programme of IT. She later worked in various management roles which included Capital Project Management and Transformation Project Management at Kings College Hospital working mainly on the transformation of ED and improving the pathways for the elderly. Her latest role was a Senior Project Manager at Greenwich Council which involved the improvement of the Adult Social Care pathway. By this time she had attained an MBA in Strategic Management.


Despite her success in her career, her passion for care never changed. As a result of this, she resigned as a Senior Project Manager to follow her dream of caring for the elderly which she enjoys. Yemi always says that she sees this as her calling and not as a job. Her best time during the day is when she spends time talking to a client as it gives her purpose.


All the experience that she has gained over the years has helped her to have a good working relationship with CQC, the local council and other health care professionals resulting to working in partnership to improve the outcomes of our clients.


She is very particular of each client including family members and takes the time to relate to each person and she values her staff very highly. Transparency and honesty is her watch word and must never be compromised.


Since her appointment, Medical Partnerships has been transformed in many ways which have proved beneficial to clients and staff. She always has time for a friendly chat and is always smiling.


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Michelle Fane

Job Title: Care Manager

Joined: 2015

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Natalie Grigg

Job Title: Care Coordinator

Joined: 2021

Natalie joined Medical Partnerships in July 2021. She has many years of customer service experience. She is a team administrator and staff support, responsible for liaising with staff, clients and their families, along with the day-to-day running of the office and supporting staff.


Lottie

Lottie Potter

Job Title: Team Administrator

Joined: 2021

Lottie joined the medical partnerships care team as Team Administrator in January 2021.


She has experience working as a home carer visiting clients so she has first-hand experience with what the role involves. She has also worked in many customer service roles.


Lottie’s role in the office involves a multitude of activities ranging from supporting the team and our client's queries, to setting up care plans and is partly responsible for the compliance of the company and the training of our care team.


Prior to working as a carer, Lottie was a professional dancer, performing in shows around the Globe.


Away from work, Lottie enjoys spending time with her family and friends, reading and keeping fit.


Frequently Asked Questions about Medical Partnerships

What Type of Services does Medical Partnerships offer?

Medical Partnerships offers Home Care.

How many Carers does Medical Partnerships employ?

Medical Partnerships employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Medical Partnerships to verify any information. View our terms and conditions. Medical Partnerships has a Platinum Service – more info.