Best Care Liverpool Ltd

Knowsley Community College, Kirkby Centre, Cherryfield Drive, Liverpool L32 8SF
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9.6 34 Reviews
  • Best Care Liverpool Ltd, Liverpool
Best Care Liverpool Ltd specialises in providing a high quality of care to vulnerable adults.

Caring, empathetic, able care assistants provide personal care, assistance with washing and dressing, meal preparation, support to go out on social visits or anything else clients may need. Always ensuring respect are dignity are of paramount importance.

Best Care Liverpool's clients' needs and wishes are assessed and planned for, always ensure they are given the best level of care they can provide.

Staff take time to get to know clients well, building a rapport with clients gaining knowledgeable about individuals' needs and how they are to be met.

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Care Provided by Best Care Liverpool Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Best Care Liverpool Ltd
  • Person in charge
  • Primrose Matsega (Manager/Director)

Funding & Fees Guide for Best Care Liverpool Ltd

  • Prices

  • From £20.00

  • Our fees range depending on the length of the calls that are required. The fees can be discussed at the initial enquiry stage. We believe that our fees are in line with other service providers in our local area. We can deliver 15 minute calls through to 1 hour calls and including shopping calls as per the request or more if required. Calls can be once a day or up to four times a day or more depending on the needs of the individual requirement

Best Care Liverpool Ltd Reviews (34)

Total of 34, showing 21-34
9.6

Best Care Liverpool Ltd has a Review Score of 9.6 (9.630) out of 10, based on 31 reviews in the last 2 years. Over all time Best Care Liverpool Ltd has 34 reviews.

Overall Experience

  • 27
  • 5
  • 1
  • 0
  • 1

Date Published

34
3
14
31
3

Review from Valerie E (Daughter of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The council arranged six weeks reenablement care for Mum back in March, provided by Best Care Liverpool (BCL). Once she moved to self-funding, we had no hesitation in retaining the services of BCL.
There is the occasional rotation of teams - our professional carers need time off too - but Mum is always
treated with care and dignity and smiles and laughter. We love every one of them.
As Mum's carer, BCL supports me too. I am offered advice, safe ways of helping Mum, flags to look out for etc. I feel we're all part of the same team, with Mum's best care in mind. Me and Mum wouldn't be without them now.

Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd

Thank you so much for your wonderful review of our company! We were thrilled to read your kind words and are delighted to know that you had a positive experience with us. Your feedback means a lot to us and serves as a great source of motivation for our team.
At Best Care Liverpool, we strive to deliver exceptional services and provide the best possible experience to our valued customers. It is incredibly rewarding to hear that we have succeeded in meeting your expectations. We are dedicated to maintaining the high standards that you have come to expect from us.
Your review not only boosts our morale but also helps other potential customers gain insight into the quality of our offerings. We greatly appreciate your time and effort in sharing your experience, as it goes a long way in helping us grow and improve.
Once again, thank you for your support and for choosing BCL. We look forward to serving you again in the future and exceeding your expectations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol W (Daughter of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the service that Best Care provides but have given 4 out of 5 as the care staff seem to be rushing off lately and forgetting to do certain checks/ jobs for Mum, for example, this morning she was left without her blanket and the window was open, and so she was feeling cold for 2 hours.
I did say to Mum if that happens again to phone Best Care and I know someone would call and sort it for her.

Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd

Thank you so much for your wonderful review of our company! We were thrilled to read your kind words and are delighted to know that you had a positive experience with us. Your feedback means a lot to us and serves as a great source of motivation for our team.
At Best Care Liverpool, we strive to deliver exceptional services and provide the best possible experience to our valued customers. It is incredibly rewarding to hear that we have succeeded in meeting your expectations. We are dedicated to maintaining the high standards that you have come to expect from us.
Your review not only boosts our morale but also helps other potential customers gain insight into the quality of our offerings. We greatly appreciate your time and effort in sharing your experience, as it goes a long way in helping us grow and improve.
Once again, thank you for your support and for choosing BCL. We look forward to serving you again in the future and exceeding your expectations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J N (Daughter of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best Care is exactly that, they provide the best quality of care for their clients. They are all very friendly, and every one of the carers always greets Mum with a happy smiling face. They are very approachable, kind and respectful and treat Mum with the care and dignity that every person deserves
whether elderly or not. I would highly recommend all the team from the carers to the office staff who deal with any queries promptly and efficiently. I can honestly say we are more than happy with the service we receive from Best Care.

Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd

Thank you so much for your wonderful review of our company! We were thrilled to read your kind words and are delighted to know that you had a positive experience with us. Your feedback means a lot to us and serves as a great source of motivation for our team.
At Best Care Liverpool, we strive to deliver exceptional services and provide the best possible experience to our valued customers. It is incredibly rewarding to hear that we have succeeded in meeting your expectations. We are dedicated to maintaining the high standards that you have come to expect from us.
Your review not only boosts our morale but also helps other potential customers gain insight into the quality of our offerings. We greatly appreciate your time and effort in sharing your experience, as it goes a long way in helping us grow and improve.
Once again, thank you for your support and for choosing BCL. We look forward to serving you again in the future and exceeding your expectations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen W (Daughter of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and has suffered a stroke. I don’t know how I would care for Mum without the support and help we receive from all the Best Care staff. Nothing is too much trouble, they are so professional, well-mannered, friendly, kind, polite, and helpful and treat Mum with dignity when washing
and changing. We are so grateful to you all - Thank you so much.

Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd

Thank you so much for your wonderful review of our company! We were thrilled to read your kind words and are delighted to know that you had a positive experience with us. Your feedback means a lot to us and serves as a great source of motivation for our team.
At Best Care Liverpool, we strive to deliver exceptional services and provide the best possible experience to our valued customers. It is incredibly rewarding to hear that we have succeeded in meeting your expectations. We are dedicated to maintaining the high standards that you have come to expect from us.
Your review not only boosts our morale but also helps other potential customers gain insight into the quality of our offerings. We greatly appreciate your time and effort in sharing your experience, as it goes a long way in helping us grow and improve.
Once again, thank you for your support and for choosing BCL. We look forward to serving you again in the future and exceeding your expectations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine G (Daughter of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and professional. I am always able to communicate well with the team and they go out of their way to support my mum. I recommend Best Care as they promote dignity and always strive to provide quality service.

Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd

Thank you so much for your wonderful review of our company! We were thrilled to read your kind words and are delighted to know that you had a positive experience with us. Your feedback means a lot to us and serves as a great source of motivation for our team.
At Best Care Liverpool, we strive to deliver exceptional services and provide the best possible experience to our valued customers. It is incredibly rewarding to hear that we have succeeded in meeting your expectations. We are dedicated to maintaining the high standards that you have come to expect from us.
Your review not only boosts our morale but also helps other potential customers gain insight into the quality of our offerings. We greatly appreciate your time and effort in sharing your experience, as it goes a long way in helping us grow and improve.
Once again, thank you for your support and for choosing BCL. We look forward to serving you again in the future and exceeding your expectations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C G (Daughter of Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely disgusted with the care they are supposed to provide! My dad has dementia and parkinsons and is immobile and incontinent. I am constantly getting calls from the carers saying they have left dad and not given him meds, cleaned or changed his pads or put him in bed etc because he refuses. He
has dementia! aren't these supposed to be trained to deal with this type of patient? I shouldn't have to be continually rang to help them do their job! Would not recommend this company to anyone. Train your staff to do the job they're supposed to be doing! We have now got our dad into a care home and I am more relieved that they will no longer be coming to supposedly care for him!! At one point he was left from 7pm till 10 am with a soaking wet pull-up. They don't stick to their schedule as they should. I get they had other calls to attend but that's not good enough! They have no empathy or genuine care for their service users. Avoid at all costs!

Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd

Noted your comment. Highly appreciate you letting us know. Sorry for the inconvenience and we will be looking into that urgently.


Staff

Care / Support

Management

Treated with Dignity

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Review from John K (Husband of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Hello, the main issue we have is continuity. As my wife has dementia having the same carers is a must.
When new carers come it causes stress to my wife.
When the same carers come for example the two polite carers. This makes a massive difference as she can relax and have a laugh etc. Also, we don't
need to tell them what to do.

Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd

Thank you for letting us know. We will be looking to that as a priority basis.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline Q (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow where do I start, my mum has the utmost pleasure with all of her carers, she had broken her hip previously but didn't have ultimately the fantastic care she receives now after breaking both of her femurs. My mum is 86 years old, one word amazing, the care, love and kindness shown to my mum when
the carer came this morning with one other they noticed straight away Mum had an infection, they waited for the ambulance to come, asked if there was anything they could do and waited until Mum went to the hospital. Because they were so diligent Mum has antibiotics and is on her way home, just brilliant thankyou!

Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd

Thank you so much for your wonderful review of our company! We were thrilled to read your kind words and are delighted to know that you had a positive experience with us. Your feedback means a lot to us and serves as a great source of motivation for our team.
At Best Care Liverpool, we strive to deliver exceptional services and provide the best possible experience to our valued customers. It is incredibly rewarding to hear that we have succeeded in meeting your expectations. We are dedicated to maintaining the high standards that you have come to expect from us.
Your review not only boosts our morale but also helps other potential customers gain insight into the quality of our offerings. We greatly appreciate your time and effort in sharing your experience, as it goes a long way in helping us grow and improve.
Once again, thank you for your support and for choosing BCL. We look forward to serving you again in the future and exceeding your expectations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith N (Wife of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always prompt, helpful, polite, sensitive and friendly. Some have very heavy accents and can be difficult to understand. Less good service from the office. When I asked to change the time I didn’t get a callback and the time wasn’t changed (despite being told it would be).

Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd

Thank you so much for your wonderful review of our company! We were thrilled to read your kind words and are delighted to know that you had a positive experience with us. Your feedback means a lot to us and serves as a great source of motivation for our team.
At Best Care Liverpool, we strive to deliver exceptional services and provide the best possible experience to our valued customers. It is incredibly rewarding to hear that we have succeeded in meeting your expectations. We are dedicated to maintaining the high standards that you have come to expect from us.
Your review not only boosts our morale but also helps other potential customers gain insight into the quality of our offerings. We greatly appreciate your time and effort in sharing your experience, as it goes a long way in helping us grow and improve.
Once again, thank you for your support and for choosing BCL. We look forward to serving you again in the future and exceeding your expectations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K H (Wife of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always treat my husband with dignity and are friendly. There have been times when they've left flannels in the bowl instead of putting them in the laundry basket, the fridge door was left open and we had to dispose of the contents and buy them again that has happened 3 times since last October.
They have occasionally forgotten to dispose of the bags that the incontinence pads are in either left on the floor or hanging by the bed which is unacceptable as we have a 4-year-old living with us. I've also noticed that some of the calls will say that have been here for a 30-minute call when they can't have been here more than 5 minutes in and out.

Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd

Thank you for the response and would love to state that all of our carers have a fantastic relationship with your husband. As for the concerns you have stated, thank you for addressing them and we will look into it with immediate effect and ensure that the quality of our services is maintained and kept to the high standard that we expect from ourselves. Thank you very much for your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L W (Friend of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a close friend and next of kin to your client whom you provide care for, I would like to express my gratitude for the care that you provide for him always in a professional manner and staff showing respect at all times for him.

Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd

Thank you so much for your wonderful review of our company! We were thrilled to read your kind words and are delighted to know that you had a positive experience with us. Your feedback means a lot to us and serves as a great source of motivation for our team.
At Best Care Liverpool, we strive to deliver exceptional services and provide the best possible experience to our valued customers. It is incredibly rewarding to hear that we have succeeded in meeting your expectations. We are dedicated to maintaining the high standards that you have come to expect from us.
Your review not only boosts our morale but also helps other potential customers gain insight into the quality of our offerings. We greatly appreciate your time and effort in sharing your experience, as it goes a long way in helping us grow and improve.
Once again, thank you for your support and for choosing BCL. We look forward to serving you again in the future and exceeding your expectations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Daughter of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best Care looked after my dad who was terminally ill with lung cancer. His wish was to die at home with his family around him. He was discharged from hospital and the carers were already waiting for the ambulance as it arrived at the house. They were a real godsend. All his carers were gentle, maintained
his dignity and treated him with the utmost care and respect. Sadly, my dad passed away this week, but I can honestly say that Best Care went out of their way to make sure Dad's needs were fully met so he could pass away comfortably.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John B (Friend of Client) published on 28 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had the unfortunate experience of a care provider in Liverpool, Liverpool City Council engaged Best Care to look after a personal friend, I have to say it was the best thing that has happened. My friend is now settled and receiving a professional service from Best Care Liverpool. The staff are
very patient and understanding and will give 100% commitment. I would not hesitate in recommending this excellent company.

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Care / Support

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Treated with Dignity

Value for Money

Review from Judith R (Daughter of Client) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always nerve-racking putting the care of a loved one in the hands of others. Best Care Liverpool have been amazing. The carers are professional, well trained, compassionate, understanding, helpful, friendly, and most importantly, put the service user at the heart of absolutely everything that they
do. They primarily take care of my mum and her health needs, but they also chivvy her up, make her laugh and smile, and treat her like the valuable and entertaining person that she is. I feel extremely lucky to have them as a part of our lives. Thank you to you all.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Best Care Liverpool Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Best Care Liverpool Ltd is calculated as follows: ( (139 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 181 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Best Care Liverpool Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Stephanie

Stephanie Close

Job Title: Manager - Liverpool/Knowsley

Joined: 2018

I have dedicated 26 years of my career to the care sector, honing my expertise and knowledge in providing top-notch healthcare and social care services. Over the years, I have achieved significant qualifications, including completing Levels 3, 4, and 5 in health and social care, as well as Levels 4 and 5 in management. Additionally, I have attained a Level 4 qualification in business and leadership, further enhancing my skills in these areas.


For the past five years, I have had the privilege of being a part of the esteemed BCL organization. Throughout my time with BCL, I have consistently demonstrated my commitment to delivering exceptional care and promoting the well-being of those in need. Recognizing my capabilities and dedication, I was recently promoted to the role of manager, a position I have held for the past seven months.


As a manager, I take great pride in leading a team of compassionate professionals, fostering a positive and nurturing work environment, and ensuring the highest standards of care are maintained. I strongly believe in empowering my team members and creating opportunities for their professional growth and development.


My extensive experience, coupled with my diverse qualifications, allows me to approach my role with a comprehensive understanding of both the care sector and effective management practices. I am driven by a genuine passion for making a positive impact on the lives of individuals and communities.


I am truly grateful for the enriching experiences and opportunities that both my career in the care sector and my time at BCL have provided me. I remain committed to upholding the highest standards of care, continuously expanding my knowledge and skills, and making a meaningful difference in the lives of those I serve.


Thank you for taking the time to learn about my professional journey and accomplishments.


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