Atwell Care

2 Harris Close, Frome BA11 5JY
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9.4 20 Reviews
  • Atwell Care, Frome
Atwell Care is a domiciliary care organisation giving people the chance to live in their own homes with the right support.

Home care services include assistance to get in and out of bed, help to get washed and dressed. Other services include meal preparation, help with household chores, shopping, attendance to appointments etc.

Assistance is given to people including those with dementia, physical or learning disabilities, drug dependence, care for people aged 65+ and those with mental health conditions.

Each client is treated with compassion, dignity and given respect by trained staff who strive to deliver their care needs and wishes.

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Care Provided by Atwell Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Carly Fewell
  • Person in charge
  • Carly Fewell (Owner)

Funding & Fees Guide for Atwell Care

  • Prices

  • Fees start from £20.00 for a 30 min visit. All fees are calculated based on needs as everyone is different and we wish to provide the best tailor made service that work for you or you loved on. We provide a no obligation consultation so together we can discuss what is working well and identify where we can help, this will enable us to build a picture of the package of care that works best, from a single visit for support with domestic chores or daily visits to support with more daily living tasks such as personal care, meals and medication support.

  • Please get in touch so we can arrange your no obligation consultation.

Atwell Care Reviews (20)

9.4

Atwell Care has a Review Score of 9.4 (9.359) out of 10, based on 7 reviews in the last 2 years. Over all time Atwell Care has 20 reviews.

Overall Experience

  • 15
  • 4
  • 1
  • 0
  • 0

Date Published

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13

Review from Michael S (Husband of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very experienced and helpful and give an excellent service all the time. Nothing is too much trouble.

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Review from R M (Son of Client) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff members that have cared for mum are great. No complaints at all.

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Review from Patricia C (Client) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Love carers and any problems are solved by the office staff.

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Review from Emma D (Granddaughter of Client) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Atwell Care - all staff are very polite and courteous, usually on time and with a happy attitude always.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for your wonderful review of our service. We are delighted to be able to provide your grandmother with our support.


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Review from R F (Client) assisted by family/friend published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Lovely carers and they do a fantastic job.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for your super feedback on the service we provide. We always strive to excel in all we do to support and care for all our clients and loved ones. Your feedback enables us to review, learn and improve.


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Review from S S (Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are good and do as requested. A few only do the basics and watch the time closely. A few became good friends and are ready to do a little extra if time is running short.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for your valued feedback about the service we provide. We value your feedback as it enables us to learn and improve.


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Review from Sue C (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is immobile and has complex care needs. Atwell Care provide the care that enables Mum to remain at home with Dad.
As a Registered Nurse with the NHS for over forty years and a trained Nurse Practitioner, I am very aware of the importance of finding the right care.
Atwell Care staff are kind, knowledgeable
and hardworking, they are always cheerful despite the challenges they deal with. Mum is pleased to see them and they treat her with dignity and respect, whilst maintaining a lovely sense of humour.
Atwell Care have provided care for my mum for over a year, and we have rarely had to raise concerns, when we have, the impact and implications have been recognised and specific issues have been dealt with quickly and efficiently.
Finding the right care at the right time, can seem like navigating a maze, Atwell Care have made the process much easier. I couldn’t ask for a kinder group of people to help my family ensure that Mum has the very best care.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for a lovely review of our service. We will continue to strive to always provide the very best service that is possible.


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Review from Janice B (Wife of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives from your carers is excellent. He responds greatly with 3 carers in particular who he looks forward to seeing. It would be really good if possible for them to visit and care more often.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for reviewing our service. We very much welcome your feedback.


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Review from D R (Son of Client) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to Atwell Care for carrying out a really good job in helping my mother. We are very happy with their service. We have found them very helpful, courteous, and caring.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for your wonderful review of our service. We are delighted that we are there for you and we can support your mother to stay in her own home.


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Review from R B (Son of Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff of Atwell Care are very reliable and work hard to meet the needs of my 96-year-old mother.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for the lovely review of our service. We are delighted we are supporting Mum to achieve her goals.


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Review from S W (Daughter-in-law of Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall happy with service. Some carers take the initiative to "wipedown sides/take the rubbish out etc", others fo bear minimum.

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Review from Nicky H (Daughter of Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer Atwell sends is fantastic. They treat daddy with care and respect and are always cheerful and kind. We are especially fond of a couple of carers in particular, when daddy had a fit recently she was here, and even though she was shocked she was still professional and great comfort.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for your wonderful review of our service. It means a lot to get back feedback, we will ensure this is shared with all our staff.


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Review from Sarah P (Daughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers provide excellent care for my mum. Always on time and extremely helpful.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for your lovely review of our service. We are pleased to support your Mum with support and care, so she can reach her goals.


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Review from Martin J (Son of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came out of hospital in summer 2020 and needed care at home due to greatly reduced mobility. Atwell Care have been providing care for him since then and both he and I think the care is first class. The staff are excellent and his life is enriched by their visits, his health has improved as a
result of their care and attention. He looks forward to their visits, he has a good rapport with all the staff and management alike. Staff have helped him with technology during lockdown so I'm able to have video calls with him and they take the trouble to show him any pictures he is sent by the family. I don't think that is in their job description but it's certainly made a big difference at this time. I'm so pleased that Atwell Care were able to provide care for dad.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for taking the time to review our service. We are delighted to be able to provide the care and support to achieve such wonderful outcomes.


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Review from Philip V (Son of Client) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, friendly service. Being able to read the care report after each visit is very reassuring.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for submitting a review of our service. We are pleased to provide a reassuring service, we know how it important this is especially now during the pandemic when visiting your loved one is limited.


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Review from Mark W (Client) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that visit me are very helpful and easy to talk to and only too eager to help around the flat. I'm very satisfied with their care.

Reply from Carly Fewell, Registered Manager at Atwell Care

We are delighted we are able to provide you with a service that is having a positive impact for you.


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Review from Stella L (Sister-in-law of Client) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister and brother-in-law two or three times a week. The carers I have met have all been very nice, friendly, caring, professional and kind. My family are happy and content with the service they receive and it is a comfort to me knowing they are safe in your care.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for your kind words. We are delighted that we can provide a service that gives such comfort to families.


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Review from Krisztina J (Sister of Client) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a very helpful person. She always gives attention to the people that she can help and supports everyone. She is really kind, patient, honest, dedicated. She can help with administering medication.

Reply from Carly Fewell, Registered Manager at Atwell Care

Thank you for your kind words, we are delighted we are having a positive impact for you.


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Review from W F (Wife of Client) published on 21 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very satisfied with the care provided at Atwell. The staff are all cheerful and courteous and respectful of him and his needs. They always arrive within the one-hour window (7-15 - 8.15 pm) as required. He prefers the more mature healthcare workers, but all the staff have been kind and
considerate.

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Review from Rosemary E (Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Atwell Care have been very good on the whole but of course, initially, there were problems understanding what I wanted them to do. Variety may be the spice of life, but it became tedious having to repeat instructions to so many carers then to find one or the other getting it wrong anyway. Still, after
a while, all settled down and I got used to one carer who got it right. As I have been washing or dressing when they left, it might have been under half an hour so maybe they need more to do.

Reply from Carly Fewell at Atwell Care

Thank you so much for the wonderful feedback and the wonderful written report on our service.


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Current Review Score: 9.4 (9.359)

Overview of Review Score

The Review Score of 9.4 (9.359) out of 10 for Atwell Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.659 for Atwell Care is calculated as follows: ( (27 Excellents x 5) + (14 Goods x 4) ) ÷ 41 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Atwell Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

Carly

Carly Fewell

Job Title: Manager / Owner

Joined: 2018

My name is Carly I am the Registered Manager of Atwell Care. I have 15 years of experience in Care at Home working for a large National Care Agency firstly as a Community Support Worker in Frome Somerset, as a Reablment Worker and as Reablement Team Leader and Community Team Supervisor in BaNES.
I started Atwell Care in the spring of 2018 so I could achieve a dream of providing individuals with care and support in their own homes which is truly a reflection of their wishes and choices. I wanted to deliver a service which is compassionate, kind and supportive and offered choice and respected individuals wish no matter what those choices and wishes are. I wanted to build a team of care and support staff who feel valued, who feel supported, who feel respected and are provided with pay well above the living wage that is reflective of the work they do and provide a good work-life balance we all strive for. Myself and the team are passionate about our service and the care we provide and will continue to do our very best for our wonderful clients across Bath, Saltford, Keynsham and Frome.


Frequently Asked Questions about Atwell Care

What Type of Services does Atwell Care offer?

Atwell Care offers Home Care.

How many Carers does Atwell Care employ?

Atwell Care employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Atwell Care to verify any information. View our terms and conditions. Atwell Care has an Enhanced Service – more info.