Camli Care Ltd

E1 The Point, Weaver Road, Lincoln LN6 3QN
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1.3 4 Reviews
  • Camli Care Ltd, Lincoln
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Care Provided by Camli Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Camli Care Ltd
  • Person in charge
  • Lisa Cameron (Manager)

Funding & Fees Guide for Camli Care Ltd

  • Prices

  • Urban £23.20 Rural £24.75 till April 2025

  • In line with the council rate
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Camli Care Ltd Reviews (4)

1.3

Camli Care Ltd has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years. Over all time Camli Care Ltd has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 1
  • 0

Date Published

4
0
1
1
3

Review from Helen D (Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My first date for service in the home was in dispute due to no time specified to client (me). Confirmation that I didn't know when exactly to expect the assistance is that I telephoned the office at about 1520 hours to be advised that their lady had already been. The second expected assistance for
1200hrs the employee had been booked twice, same time different clients. She managed to be only half an hour late to me. She has a pleasant personality, and common sense even when under stress and overall a pleasure to have in one's home. No employee should be stressed due to a lack of proper organisation. She confirmed to me that her first visit she arrived at 1150hrs; in view of this I requested her to get in touch with me as she should not be out of pocket. The confusion was not of her making. Her care in my home was 5 star.

Reply from Lisa Cameron, Manager at Camli Care Ltd

Hello Helen. Thank you for your review, upon re-starting with us you were informed over the telephone the cleaner was attending at 12, she waited 45 minutes for you to return, unfortunately, you didn't return. The following week we scheduled 12:30 as agreed with you as you requested a later call, she arrived at 12:20. No staff member was double booked or out of pocket. Apologies for the confusion around the missed first scheduled visit with us and pleased you had a good experience the second time. We wish you the best for the future.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Kate S (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Camli Care for three years. When we first contacted the manager, we needed emergency care to allow my mum to stay in her home as that was what she wanted to do. At an emotional time, the manager was kind, wise and said “don’t worry we will look after your mum until the end” which
is in actuality what happened. The manager and her team have been reliable, flexible and kept us informed. They have gone out of their way to pick up prescriptions and contact the doctors. They have allowed Mum dignity and supported her wishes. As a small company, we could always contact someone if needed. We are very grateful for the carers' kindness and support. We would definitely recommend the agency. Thank you.

Reply from Lisa Cameron, Manager at Camli Care Ltd

Thank you for your kind review, this means a lot, the last three years have been an absolute pleasure, we will always hold fond memories of your wonderful mum.


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Review from Ayesha T (Granddaughter of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, very professional, care provided to my grandad who has dementia, they made him feel at ease, and happy within his own house. Very happy with all the staff, and the office team who made it very easy to fill all his needs.

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Management

Treated with Dignity

Value for Money

Review from Jacqui (Daughter of Client) published on 13 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Camli Care has been providing a full home care package for my mother for the past year. The service and care provided is second to none. The carers contact their management if they have any concerns and a follow-up visit by a senior carer to ensure all is well. There has never been a missed call and
mother receives four calls a day. Overall, an excellent service where care and communication is provided to a high standard. I have no qualms in highly recommending the service to anyone.

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Management

Treated with Dignity

Value for Money

Current Review Score: 1.3 (1.333)

Overview of Review Score

The Review Score of 1.3 (1.333) out of 10 for Camli Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.333 for Camli Care Ltd is calculated as follows: ( (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Camli Care Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Camli Care Ltd

What Type of Services does Camli Care Ltd offer?

Camli Care Ltd offers Home Care.

How many Carers does Camli Care Ltd employ?

Camli Care Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Camli Care Ltd to verify any information. View our terms and conditions. Camli Care Ltd has a Basic Service – more info.