Care To You Healthcare Ltd

52 St Leonards Road, Bexhill-on-Sea TN40 1JB
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9.5 11 Reviews
  • Care To You Healthcare Ltd, Bexhill-on-Sea
Care to You Healthcare provide home care services across South East England to adults over the age of 18.

They have a team of experienced care professionals who can provide a range of home care services to meet your needs. All care will be person-centred, taking into account the needs and requirements of each individual.

Care plans are flexible to accommodate changing needs and ensure you are always receiving the most appropriate services.

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Care Provided by Care To You Healthcare Ltd

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alex Morton (Care Manager)

Funding & Fees Guide for Care To You Healthcare Ltd

  • Prices

  • Rates starting from £24 per hour

  • Rates may vary depending on area.

Care To You Healthcare Ltd Reviews (11)

9.5

Care To You Healthcare Ltd has a Review Score of 9.5 (9.486) out of 10, based on 7 reviews in the last 2 years. Over all time Care To You Healthcare Ltd has 11 reviews.

Overall Experience

  • 6
  • 3
  • 1
  • 0
  • 1

Date Published

11
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7
7
4

Review from Lorraine C (Daughter of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service. My dad isn't the easiest of people there approach and understanding of him is very good.
My dad is a horder and extremely messy which makes housework very difficult but the carers manage around this well and manage to clean and make him tidier once a week, which I'm sure is
disheartening as he makes it messy within a day or so. But I'm extremely grateful it takes a weight off of me as I was doing it all and couldn't cope with this as well as my job and my family life.
The only area where I think the carers are lacking a little is meal times as my dad won't have microwave meals so it makes it difficult to feed my dad. I buy quick things to be heated in the oven but unfortunately, they are not cooked and my dad seems to live on Cornish pasties would love to see an improvement in this but as a whole I think you give my dad a great service
Many thanks.

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Review from Susan W (Daughter of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care To You Healthcare took over my mum's care in June this year.
Everyone is very kind and helpful. The rota is well managed, there is an app so that the family can check on times of vists, which carers will attend and a write up so you are able to see what occurred on each visit. You even get a
newsletter - which is a nice touch. Whenever we have had a need to call the office, the phone is answered promptly and politely and the staff are so accommodating.
You also get regular calls to ensure you are happy with the service provided.
Mum has 4 visits a day plus we have twice weekly respite visits. All the carers are polite, respectful, caring and professional. A couple of them are absolutely outstanding with their care. The carers that visit regularly have put mum at ease as they really have got to know her. I have no concerns as Mum is being looked after so well. All the staff strive to do their best and provide the best care they can and I really appreciate that.

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Review from John D (Client) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the service very attentive and make me feel wanted and respected in my home. The management keep in touch and are on hand night and day, giving me a great feeling of security when I feel vulnerable

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Review from Natasha B (Mother of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have never before had to use this service but I have to say they are amazing. My daughter has connected with the staff so well. The staff are friendly, patient, and almost feels like they are part of my family. I could not wish for any better. They care for the whole family not just my disabled
daughter. I am very grateful for them.

Reply from Alex Morton, Care Manager at Care To You Healthcare Ltd

This is such lovely feedback and we are so happy that you are having such a good experience with our services. Thank you for your time to leave this review and for your kind words.


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Review from D W (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a 5 week stay in hospital, I had to get a care plan in place so my mum could come home. I was very impressed straight away by the comprehensive plan put in place to take care of my mums medical and personal needs. She has now has carers in 3 times a day for the last 4 months. I cannot praise the
staff enough for their kindness and attention to detail to make sure my mum is safe and comfortable. I would highly recommend you to anyone who is in need of care for their loved ones. My mum was against having care but now looks forward to seeing your lovely staff! They always have time for a chat! Many thanks

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Review from Andrew B (Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the care team since April and I have been very happy with the service, the carer's are friendly and helpful to me.
There are a few very good carer's who help me out and go above and beyond to help me out, 4 in particular plus one in the office.
The office staff have helped me lots
with many things to do with my health problems and sorted out prescription problems and doctors, which l am grateful for.
They all do lots of things for me as I am unable to do everyday things like washing and cleaning plus they help me cook and also prepare meals for me.
If there are any worries about anything they are only a phone call away and will try to fix my problem.
I have no problems with the care that I receive from the team and I am very grateful for what they do.

Reply from Alex Morton, Care Manager at Care To You Healthcare Ltd

Thank you for your review! We are pleased to hear you are happy with the care being delivered. We will continue to try to maintain this high standard.


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Review from R S (Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care company I've had the pleasure to have worked with. I have one regular carer who goes well beyond anything I ask of him and to be honest I am proud to call him my friend. The manager is excellent and runs a tight ship as well as being very understanding and helpful. I have dealt with a
lot of care providers over the years and Care To You is by far the best and honestly I'd be lost without them.

Reply from Alex Morton, Care Manager at Care To You Healthcare Ltd

We are so pleased to hear you are happy with the service we provide. We hope to continue to meet this high standard. Thank you for your kind words and we will pass your compliment on to your regular carer also.


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Review from Pauline C (Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a very good review. Answered all the questions I asked. I am very happy with the service I receive from my carers. They are all very friendly and helpful.

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Review from Dee F (Daughter of Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic.
My 97-year-old mum was independent and strong until about nine months ago. She then started to show her age and needed more and more help. Then following two stints in hospital a package of care was put in place. I cannot speak highly enough of this agency. Every carer was kind,
compassionate, respectful and gave really useful feedback. The office always responded quickly and we felt safe in their hands. Yes, they were late sometimes but that is only because of so many people being discharged into care. Mum has now moved to a nursing home and they supported us all the way. I would really recommend them.

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Review from Paul O (Husband of Client) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife is just 65 years and has Multiple Sclerosis and is unable to perform normal daily functions without assistance. So we put our faith in this company when the manager agreed they could meet our needs and criteria! Despite personal meetings with the supervisor stating evening care visit times,
we felt totally ignored. It was requested that the earliest time for the third and final call of the day was 8 pm (20.00 hours), it was a rare occasion when that happened. That call was any time between 5.30 pm (17.30 hours) and 11.45 pm (23.45 hours). When asked why the answer was always the same parrot fashioned “tell the office, we have been told to call now, look (shows mobile phone), it’s on our rota to call now!”, I think even the staff were embarrassed at the situation. We finally gave a week's notice to the manager which was accepted. We were then amazed when the supervisor called back saying your care will finish tomorrow (Sunday), how unprofessional was that? We parted company.

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Review from Violet C (Wife of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor Quality. Times can vary by three hours and carers never stay for the time they are being paid for. I think the main problem lies with the supervisors and management. I also find that the supervisor talks over one when they are trying to raise a concern.

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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Care To You Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Care To You Healthcare Ltd is calculated as follows: ( (33 Excellents x 5) + (9 Goods x 4) ) ÷ 42 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care To You Healthcare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

rosemary

rosemary Chemhazo

Job Title: Director

Joined: 2017

Rosemary worked for many years as a Senior Nurse at the Conquest hospital in Hastings before making the decision to set up her own Domiciliary Care Service. Rosemary is responsible for ensuring that our service is safe, caring, responsive, effective, and well-led.


Alex

Alex Morton

Job Title: Care Manager

Joined: 2022

Alex is responsible for leading the senior team in partnership with the Registered Manager to deliver a safe and effective care service to our clients living in the community. Their role includes the organisation of our care services, including referrals, advice, support and management of our Care Team. Our Care Manager is also our multi-disciplinary liaison and safeguarding lead.
Alex works with Rosemary in ensuring that our service is safe, caring, responsive, effective, and well-led.


Penelope

Penelope Rose

Job Title: Service Improvement and Quality Assurance Manager

Joined: 2023

In her role, Penny supports the Registered and Care Manager by monitoring the quality of our services, ensuring compliance with regulatory standards, and identifying areas of improvement. Penny's focus is on implementing effective quality assurance processes to enhance service delivery and ensure the highest levels of care for our clients.


Jordan

Jordan Fry

Job Title: Assistant Care Manager

Joined: 2023

Jordan works in collaboration with Alex (our Care Manager), Jordan’s role is to assist with managing the care received by our valued clients and liaising with Healthcare Professionals and local authorities to determine the best pathway for each client. He oversees the care provided to clients in Eastbourne and Seaford whilst assisting with care planning in Bexhill-on-Sea and Hastings also.


Anzhela

Anzhela Stewart

Job Title: Team Administrator

Joined: 2017

Anzhela assists our registered manager with all areas of our business and administrative processes and assists with the development of the philosophy, goals and objectives for our administrative and financial practice. Our administrator is responsible for maintaining the administrative and financial services in accordance with best practice, co-ordinating our recruitment and HR processes and carer liaison.


Monet

Monet Kingsnorth-Parris

Job Title: Care Co-Ordinator

Joined: 2024

Monet is responsible for the creation and management of our rotas for our clients and carers. Her duties include: liaising with clients, their families and multi-disciplinary teams as required. Monet is the first point of contact for enquiries from both our clients and the care team. She is always happy to assist with any query big or small.


Frequently Asked Questions about Care To You Healthcare Ltd

How many Carers does Care To You Healthcare Ltd employ?

Care To You Healthcare Ltd employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care To You Healthcare Ltd to verify any information. View our terms and conditions. Care To You Healthcare Ltd has a Platinum Service – more info.