Choices Homecare (Rotherham North & Doncaster)

Office F9, Mexborough Business Centre, College Road, Mexborough S64 9JP
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9.1 25 Reviews
  • Choices Homecare (Rotherham North & Doncaster), Mexborough
Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. Choices Homecare are proud to support people to live in their own homes for longer and can provide a full range of homecare services. They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out, assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia or those with learning or other disabilities.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (to deliver a service to be proud of), and that they are able to deliver the best quality of care that they can for all of their service users.

A strong focus on quality recruitment and training runs throughout Choices homecare and they are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.

Choice and independence is prioritised and clients are treated with the utmost compassion, dignity and respect.

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Care Provided by Choices Homecare (Rotherham North & Doncaster)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Stacey (Registered Manager)

Funding & Fees Guide for Choices Homecare (Rotherham North & Doncaster)

  • Prices

  • Contact us and we will tailor a quote to your individual needs.


    We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Check out our website for more details about the services we can provide

Choices Homecare (Rotherham North & Doncaster) Reviews (25)

Total of 25, showing 1-20
9.1

Choices Homecare (Rotherham North & Doncaster) has a Review Score of 9.1 (9.102) out of 10, based on 9 reviews in the last 2 years. Over all time Choices Homecare (Rotherham North & Doncaster) has 25 reviews.

Overall Experience

  • 13
  • 10
  • 1
  • 1
  • 0

Date Published

25
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1
9
16

Review from Sheila D (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

99% of the carers are fantastic, polite and caring. The exception of I, unfortunately, have bad hygiene and body odour especially.
Management team: same again, one manager is superb. Unfortunately, another manager doesn't have the management material required. She's very forgetful, contradicts herself
in a conversation many times. Doesn't ring clients directly when a problem occurs but tells us to ring her after passing messages via carers. Changes times and carers at short notice even after complaining to the head.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements. We are so pleased that you find most of our care workers (99%) 'fantastic, polite and caring' but are sorry that you have been less happy with a couple of team members. We have been in touch since you submitted your review and you have again confirmed that the majority of staff are fantastic; we are now looking into the couple of issues you have raised and are so sorry that you've experienced these problems, please do not hesitate to contact your local office (on your usual contact number) if ever there is anything else you'd like to report, you are more than welcome to ask to speak with our Registered Manager for your service - please be assured that we will always do our very best to put things right as quickly as we're able. Thanks again for letting us have your feedback and for the comments received.


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Review from J H (Daughter of Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always considered the staff who visit to be kind, respectful of her wishes and engage her in conversation. The office staff are always polite and helpful and ensure any changes to mum's care are relayed to the carers.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you so much for taking the time to review us through Homecare.co.uk, we really appreciate your feedback and are glad that you find our team kind, respectful, polite and helpful. Thanks again for your kind comments.


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Review from T C (Client) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us with future improvements. We are pleased that you find our services are good; thanks again for reviewing us through Homecare.co.uk.


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Review from P G (Sister of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been bedbound for the last 8-10 years. Over the last month, the carers have been keeping a close watch on a health problem and he has been in and out of hospital 4 times in the last month, that is because of the good care the carers have been giving him.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to submit your review. We really appreciate all feedback received to assist us in making future improvements to our services. We're glad that our care workers have been able to support your brother with the care that he needs and that you feel they deliver a good service. Thanks again for your kind comments!


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Review from Carol D (Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care providers are hard-working, kind, and thoughtful and go the extra mile to help and they will always make sure I have everything I need to make me comfortable. They are absolutely worth every penny and will make every effort to meet my needs.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us in making future improvements. We are so pleased you are happy with the service our care workers provide and that you find that they support you to have everything you need and to be comfortable. Thanks again for your kind comments!


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Review from A D (Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my care and the carers are really extremely good to me nothing is too much trouble. Yes, I am very pleased!

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to review us on Homecare.co.uk, you've made our day and we are so pleased that you are 'very pleased' with the care that we provide. Your feedback will be passed on to our care workers in the form of a compliment. Thanks again for your kind comments!


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Review from P R (Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with TLC since I joined a year ago. All the staff are very agreeable and professional. I couldn't manage without them. Many thanks

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative) as it supports us in making future improvements. We are so pleased that you are happy with the service provided. Thanks again for your kind comments!


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Review from Gary L (Son of Client) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the regular carers are polite, helpful and professional.
They give my mother that contact she needs as I am at work all week.
I feel better knowing they keep an eye on her as well as their stated duties.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to review us through Homecare.co.uk; we really appreciate all feedback received (both positive and negative) to assist us in making future improvements. We are so pleased that you find your mother's carers polite and helpful and that it makes you feel better, knowing that they will visit her whilst you're at work. Thanks again for your kind comments!


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Review from Anna N (Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have been having huge issues with the admin to the point of feeling too distressed about getting in touch with them if there were any issues that needed addressing. I had previously complained about the time l was getting carers for my lunch call, far too often l had them coming before 10 am and once
they sent one at 8:20, it’s not a problem with the carers as some are really lovely.
I asked not to get a male carer at the call when having a wash but l was threatened that l would either have them coming around 9:30 for a lunch call or have the male carer after 11 am.
All this has caused me a lot of distress and has affected my health, unfortunately, it was pointless trying to get some understanding from the admin and do their job properly and with respect towards me.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to complete a review; we appreciate all feedback received (both positive and negative) to assist us in improving our services further in the future. We are so sorry to hear you felt distressed and unhappy with our 'admin' teams but please rest assured we would have been more than happy to discuss with you and support to help resolve any issues you may have had. Please also be assured that our office teams do everything they can to try and support with changing care visit times if this is requested but that this can be difficult to do at very short notice. We always encourage service users to let us know as soon as possible if they feel they have any issues with the service we provide in order to support us in resolving these promptly. Please do get in touch with our office (on the usual local number) should you wish to discuss your comments further as your feedback is important to us, thank you. Thanks again for taking the time to give us your feedback.


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Review from Andrea N (Daughter of Client) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care from the ladies that deal with my father is very good. They support his needs and work well in the home. The carers speak to me professionally and make sure my father has everything he needs to remain living at home.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to complete your review. We really appreciate all feedback received to support us in improving our services further in the future. We are pleased you find the care we provide very good and you are happy with our care workers. Thanks again for your kind comments.


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Review from Gail T (Daughter of Client) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have recently had a full change of carers which completely upset my mum. They have had quite a lot of ups and downs with caring due to the fact we originally had a team of eight carers covering Mum's care and suddenly it became four. When they have holidays it all goes wrong, for instance, we had
in one day 3 different sets of carers and the times were totally unacceptable.
7am morning, lunch 1:50pm, tea 3:10pm and bed 5:30pm. This has happened quite a few times since the new team took over. We don't know who will come to care for Mum at these times. She is nearly 95 years old and it has really unsettled her. We feel Mum is slowly giving up. I have had to assist staff a few times while having an ortho problem.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to complete your review, we really appreciate all feedback received (both positive and negative) to assist us in improving our services further in the future. We are really sorry that you weren't happy when your mum's care workers changed and to hear that these changes upset her. We do sometimes have to make changes due to staff sickness (particularly through recent challenging times), holidays or if a staff member leaves and are sorry for any inconvenience or upset that this may cause. Your comments have been referred to the service manager who confirms that we have spoken with you already and we always encourage our service users and representatives to contact our offices if they have any concerns or there's anything they'd like to discuss. Please accept our apologies for any inconvenience caused!


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Review from N B (Client) assisted by family/friend published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to review us through Homecare.co.uk, we really appreciate all feedback received to support us in making further improvements to our services as we move forwards into the future. We are so pleased you find our services very professional and caring, thanks again for your review!


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Review from C N (Client) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care providers are courteous, cheerful and always as after my health which is reasonably good considering I am reaching 91 in October.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to review us through Homecare.co.uk, we really appreciate all feedback received as it helps us to continue improving our services in the future. We're really pleased you sound happy with the care you receive from us and that you find our staff courteous and cheerful. Thanks again for your kind comments and all our best wishes for your birthday in October!


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Review from Mary D (Wife of Client) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All our carers are very good and very caring. They are more like friends.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to review us through Homecare.co.uk, we really appreciate all feedback received (both positive and negative), to assist us in improving our services further in the future. We are really pleased that you find all of the care workers who attend, very good and very caring and that you feel happy with the service received. Thanks again for your lovely comments, which will be passed on to the staff involved, with a thank you for their ongoing hard work!


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Review from Philip R (Husband of Client) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good with my wife. They are very caring and understanding of her needs. They are bright and cheerful and always engage my wife in conversation. I cannot fault the care given by them.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you, so much, for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received and appreciate your time taken. We are really pleased that you find our care workers 'bright, cheerful and engaging' and your kind comments will be passed on to the care workers involved, with a thank you for their hard work... Thanks again for the lovely feedback received!


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Review from Gouri B (Wife of Client) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been looked after by a team of dedicated carers who are well trained, efficient and very good at what they do. I can trust them to care for my husband and help me along the way.
We cannot thank them enough for the care they have shown.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to complete your review, we really appreciate all feedback received (both positive and negative), to support us in making future improvements to our services. We are really pleased that you find our staff well trained, efficient and very good and your kind comments will be passed on to the care workers involved, along with a thank you for all of their hard work. Thanks again for your lovely feedback!


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Review from Graham E (Husband of Client) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received as it supports us to make future improvements. We are so pleased that you are very satisfied with the service you receive from us. Thanks again for letting us have your feedback.


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Review from Paul M (Son of Client) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last couple of days, my wife and I have been able to spend some good quality time with my mum and I have been impressed with the flexibility and engagement demonstrated by your staff. Mum has also mentioned how good her care is and the quality of all her carers. I also note that her things
are organised well in the house. Please register my family’s gratitude for the service you are providing, it means a lot to us, and our mum.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to complete your review, we really appreciate all feedback received, to support us in improving our services even further in the future. We're really pleased that you and your Mum are happy with the service we provide and your feedback will be passed on to the staff involved, via our compliments process. Your lovely feedback means a lot to us too, thanks again for your kind comments!


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Review from N C (Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service you give me.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you so much for taking the time to complete your lovely review. We are really happy that you are very pleased with the service you receive from us. Thanks again for your kind feedback!


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Review from John P (Son of Client) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found TLC Homecare to be a highly reliable and caring team of carers. Each of the carers who have attended my mother have always shown her dignity and a high level of care whilst enabling her to retain her independence in certain areas. Moving forward with the condition of Altzheimers, we are
confident that as and when her care needs progress, TLC will be more than able to meet this need. We would like to thank TLC for their support.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you so much for taking the time to submit your review and for your lovely feedback. We are really pleased you are happy with the service your Mother receives from us. Thank you again for your kind comments! (Your feedback will be passed on to the care workers involved to allow them to receive a thank you through our compliments process.)


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Current Review Score: 9.1 (9.102)

Overview of Review Score

The Review Score of 9.1 (9.102) out of 10 for Choices Homecare (Rotherham North & Doncaster) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.302 for Choices Homecare (Rotherham North & Doncaster) is calculated as follows: ( (28 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 53 Ratings = 4.302

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Rotherham North & Doncaster) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Stacey

Job Title: Registered Manager

Joined: 2024

Hello, I'm Emma and I'm the Registered Manager here at Choices Homecare in Rotherham. I began working for Choices Homecare (Formerly TLC) last year and am enjoying the experience. I brought with me a wealth of experience, from starting out as a Care Worker, right through to my current role as Registered Manager of the service, and as well as the Barnsley service, I now manage all areas of Rotherham and am looking forward to getting to know the staff here and to meet the service users..


I enjoy working with my team and supporting them to ensure we continue 'to deliver a service to be proud of' in line with our Vision and PRIDE Values.


Please don't hesitate to reach out to me and get in touch if ever there's anything you'd like to ask or discuss and I will do my very best to try and help you.


Frequently Asked Questions about Choices Homecare (Rotherham North & Doncaster)

What Type of Services does Choices Homecare (Rotherham North & Doncaster) offer?

Choices Homecare (Rotherham North & Doncaster) offers Home Care.

How many Carers does Choices Homecare (Rotherham North & Doncaster) employ?

Choices Homecare (Rotherham North & Doncaster) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Rotherham North & Doncaster) to verify any information. View our terms and conditions. Choices Homecare (Rotherham North & Doncaster) has a Platinum Service – more info.