Choices Homecare (Rotherham North & Doncaster)

Office F9, Mexborough Business Centre, College Road, Mexborough S64 9JP
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9.1 25 Reviews
  • Choices Homecare (Rotherham North & Doncaster), Mexborough
Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. Choices Homecare are proud to support people to live in their own homes for longer and can provide a full range of homecare services. They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out, assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia or those with learning or other disabilities.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (to deliver a service to be proud of), and that they are able to deliver the best quality of care that they can for all of their service users.

A strong focus on quality recruitment and training runs throughout Choices homecare and they are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.

Choice and independence is prioritised and clients are treated with the utmost compassion, dignity and respect.

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Care Provided by Choices Homecare (Rotherham North & Doncaster)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Stacey (Registered Manager)

Funding & Fees Guide for Choices Homecare (Rotherham North & Doncaster)

  • Prices

  • Contact us and we will tailor a quote to your individual needs.


    We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Check out our website for more details about the services we can provide

Choices Homecare (Rotherham North & Doncaster) Reviews (25)

Total of 25, showing 21-25
9.1

Choices Homecare (Rotherham North & Doncaster) has a Review Score of 9.1 (9.102) out of 10, based on 9 reviews in the last 2 years. Over all time Choices Homecare (Rotherham North & Doncaster) has 25 reviews.

Overall Experience

  • 13
  • 10
  • 1
  • 1
  • 0

Date Published

25
0
1
9
16

Review from J H (Daughter of Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is very good. I have no complaints at all. Very good carers.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to review us, we really appreciate all feedback received. We're really pleased that you are happy with the care your mother receives and that you find our care workers very good (your feedback will be passed on to them so they can receive a thank you for all their hard work). Thanks again for your kind comments!


Staff

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Management

Treated with Dignity

Value for Money

Review from Stanley B (Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service you gave is very good and I would gladly tell my friends about it.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thanks for your lovely feedback, we really appreciate your comments (which will be fed back to the care workers involved, so they can receive a 'thankyou' for all their hard work) - Thanks again for your kind comments!


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Management

Treated with Dignity

Value for Money

Review from Gail T (Client) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We, as a family, are happy with most of the care our lovely Mum receives from TLC Homecare. We do, however, have a few issues. We feel that there are certain times when extra clients are added that the staff are rushing to cover the area needed. We also feel that the new staff are not trained enough.
There is no way that computer training is sufficient. We feel the last few new members we have had are unsure and safety has been a bit concerning, when rolling my mum. New starters need the support of your long-standing staff to get hands-on experience.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for your review, we appreciate your feedback as it helps us to improve our services in the future. We are pleased that you are happy with most of the care your Mum receives and understand how difficult it can be for vulnerable people when changes have to be made to their service, although we always support continuity of care wherever this is possible. We've been in touch since you completed your review and discussed the issues you mention with you. The staff member you referred to will attend further moving and handling training, please rest assured that this training has returned to the classroom environment as soon as it was possible, following more stability in relation to the coronavirus pandemic. We do realise the frustration that can result from any short notice changes to a service and are sorry if any inconvenience or upset has been caused due to circumstances beyond our control, throughout recent times. Please feel welcome to contact our office again, if needed.


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Review from Bridget R (Client) assisted by family/friend published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers from TLC Homecare look after me very well. They are reliable and caring people who make me feel safe and they always turn up when they should.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to complete your review. We really appreciate all feedback received and are really pleased that you find our care workers look after you well. Thanks again for your kind comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David G (Client) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good all round. Just like a friend to me.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to submit your review. We really appreciate all feedback received (both positive and negative), to assist us in continuing to improve our services in the future. Thanks again for your kind comments!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.102)

Overview of Review Score

The Review Score of 9.1 (9.102) out of 10 for Choices Homecare (Rotherham North & Doncaster) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.302 for Choices Homecare (Rotherham North & Doncaster) is calculated as follows: ( (28 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 53 Ratings = 4.302

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Rotherham North & Doncaster) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Stacey

Job Title: Registered Manager

Joined: 2024

Hello, I'm Emma and I'm the Registered Manager here at Choices Homecare in Rotherham. I began working for Choices Homecare (Formerly TLC) last year and am enjoying the experience. I brought with me a wealth of experience, from starting out as a Care Worker, right through to my current role as Registered Manager of the service, and as well as the Barnsley service, I now manage all areas of Rotherham and am looking forward to getting to know the staff here and to meet the service users..


I enjoy working with my team and supporting them to ensure we continue 'to deliver a service to be proud of' in line with our Vision and PRIDE Values.


Please don't hesitate to reach out to me and get in touch if ever there's anything you'd like to ask or discuss and I will do my very best to try and help you.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Rotherham North & Doncaster) to verify any information. View our terms and conditions. Choices Homecare (Rotherham North & Doncaster) has a Platinum Service – more info.