TUcare

167a Widmore Road, Bromley BR1 3AX
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9.9 61 Reviews
  • TUcare, Bromley
Tucare provide a wide range of in-home services to individuals who require assistance with daily activities due to illness, disability, or aging. Tucare employ local carers who deliver personalised care tailored to the needs of each client. Services offered include:
1.        Personal care: Assistance with activities of daily living such as bathing, dressing, grooming, and toileting.
2.        Companionship: Providing social interaction, emotional support, and companionship to clients.
3.        Medication management: Ensuring clients take their medications as prescribed and monitoring their health.
4.        Meal preparation: Planning and cooking nutritious meals according to dietary needs and preferences.
5.        Light housekeeping: Helping with tasks such as laundry, vacuuming, and tidying up the home environment.
6.        Transportation: Assisting clients with getting to medical appointments, grocery shopping, or other outings.

Tucare’s carers play a crucial role in enabling individuals to remain in the comfort and familiarity of their own homes while receiving the support they need to maintain their independence and quality of life. They work closely with clients and their families to develop customised care plans that address specific needs and preferences. Additionally, Tucare collaborate with other healthcare providers to ensure continuity of care and support holistic well-being.

They currently provide care in and around the London Borough of Bromley this includes Anerley, Beckenham, Bickley, Biggin Hill, Bromley, Catford, Chelsfield, Chislehurst, Crystal Palace, Cudam, Downe, Elmstead Woods, Farnborough, Green Street Green, Greenwich, Grove Park, Hayes, Keston, Lee Green, Lockbottom, Mottingham, Orpington, Penge, Petts Wood, Shirley, Shortlands, Sundridge Park, Sydenham & West Wickham.

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Care Provided by TUcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • TMSG Ltd
  • Person in charge
  • Joanne Doxford (Registered Manager)

Funding & Fees Guide for TUcare

  • Prices

  • Available on request

TUcare Reviews (61)

Total of 61, showing 1-20
9.9

TUcare has a Review Score of 9.9 (9.933) out of 10, based on 15 reviews in the last 2 years. Over all time TUcare has 61 reviews.

Overall Experience

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Review from Jenny L (Daughter of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TUcare went way beyond even my hopes when my father's dementia suddenly worsened and he needed 24-hour care to stay at home. Over the next 6 months until my father's death (at home, very peacefully) live-in and night care were provided consistently, on-time, by caring experienced and fully competent
carers. And just two excellent live-in carers, with just two covering their breaks, and a total of only five other carers for night and extra calls as needed over six months. That gave my father such reassurance of the company of carers that he knew and was fully comfortable with, and full reassurance for us his family. Even when an additional person was needed three times a day for personal care in my dad's last few weeks, the same person was there on time every time! The office were fully supportive to us his family with any questions or worries, plus very reassuringly regularly visited the live-in carer. I will always be grateful to TUcare for the best last six months possible for him.

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Review from Gilli R (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for the best care company, you have just found it! From the very first phone call to TUcare, they responded immediately to coming to assess the home and meet with my mum in hospital. When Mum came home from hospital they were there instantly to care for her 4 times a day. Numerous
different carers were on her rota, but each one gave Mum wonderful and considerate care. The communication with myself was excellent, informing me what was needed to be ordered, medication-wise or care product supply. By far the best help to me was the access to the app. I could read up after every visit what the current state of mind, health and appetite was with my mum. I am so grateful to have found this very special care company, who compassionately and considerately loved and cared for my mum in her last days. Thank you to everyone on the team.

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Review from Barrie S (Son of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TUcare has restored my faith that there are good care providers out there. I worry a lot about the care provided for my 96-year-old mother, with diagnosed dementia. TUcare soon gave me the confidence by providing experienced carers, who were able to make common sense decisions and didn't need to be
micromanaged. The carers did everything on the care plan plus more. This was just a short-term contract but I will certainly use again. As a carer I'm even daring to think of the possibility of having a holiday break for myself.

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Review from Jan K (Wife of Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the time we used this service was quite short, we found it to be very friendly and efficient. From the initial assessment onwards, we were treated with compassion and care.
My husband and his carer formed a bond straight away and in his final hours, my husband trusted the carer totally to
treat him with respect and gentleness.

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Review from Hilary S (Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TuCare provides a 100% reliable service. During our two years with them they even notify us if one of the carers is 5 or 10 minutes late. All the carers are exemplary - really kind and helpful, and will always go beyond what we might expect. All the office staff are really friendly, helpful and obliging.
TuCare were originally recommended to us due to the care they had provided for a neighbour for many years. We have been overwhelmed by the care we have received from TuCare, and cannot recommend them enough.

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Review from Ian R (Son of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were referred to TUcare by a family member and user of TUcare for their own care needs, and we haven't been disappointed. TUcare worked with us from the beginning giving us all the information and time needed to come up with an initial care plan for my Mum that was comfortable for everyone. Both
carer(s) and management are wonderful and show that care is not just a part of the company name, caring is truly who and what they are. Unfortunately I live a long way away from Mum, so it is a great comfort knowing that there is a carer/company who are not just doing their job, but often going above and beyond, exceeding my expectations. Communication is great and if you are considering care for a loved one, from my/our experience TUcare is what the name says, caring. It is not often you find little gems like this company, I am very glad we did.

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Review from J H (Wife of Client) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had TUcare for the last year and their service was extremely good. He was very comfortable with the carer and enabled me to go to the shops.

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Review from Clare d (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TUcare has provided care for our mother over the past two years. The company is reliable, efficient and friendly and has been professional from the start. More importantly, the carers who have visited and cared for Mum have been wonderful, and many have built up special relationships with her. They
have been so caring, good listeners and considered Mum's needs and likes and dislikes. She has felt safe and looked after.
We would recommend TUcare highly to anyone looking for care providers.

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Review from Julie R (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed care for my parents to help with medication. My mum had become confused and we needed reassurance she could manage. All the carers and staff at Tucare were kind and friendly and my mum especially enjoyed the company. We only needed the carers for a couple of weeks as my mum could manage. Would
certainly not hesitate to get back in touch should we need carers in the future. The experience from beginning to end was seamless.

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Review from Samantha H (Solicitor of Client) published on 10 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to organise support at short notice following a hospital discharge. Tu Care was able to organise care/support quickly and provided a professional, but friendly service. Great carers, who are on time, friendly and hard-working.
I can recommend Tu Care to anyone.

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Review from K T (Brother of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided which was considerate throughout.
In the initial consultation with the care supervisor, we were made aware of what to expect and in the following weeks, the carer did a good job for us.

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Review from Gill W (Wife of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On recommendation from a friend, I rang TU as my husband was deteriorating and needed help in the shower. After a home visit to asses our needs within a few days, a most delightful carer arrived on my doorstep at a designated time. She was bright, friendly and efficient and my husband and I immediately
felt confident in her abilities. He has a lot of respiratory problems so everything has to be done in a very measured way but we still managed to get all his personal needs attended to so not only did he look and feel better but everything was tidied up, beds made, blood pressure etc taken and he was sitting comfortably downstairs in his chair by the time our lovely carer left. Nothing was too much trouble. Inevitably, we will need more help going forward but this has been a wonderful start which makes me feel more comfortable about coping in the future if I can have such good, kind, and helpful support going forward.

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Review from Andrew R (Son of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring company give a first class service.
All staff give 100% in every department from the carers to the office staff.
We would strongly recommend Tu Care to anyone who requires care services.

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Review from Jan W (Daughter-in-law of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whoever came to see Mum during the day was always friendly, kind and caring and did everything they could to look after her. At times we had up to four carers a day, so she was never lonely and they always took her banter with a smile, ‘not you again’ she would say. Lovely people with hearts of gold,
if you are thinking about having carers, look no more these are the ones for you. Thank you, TUCare, for everything.

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Review from Susan G (Daughter-in-law of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been having carers from TUcare for a week now. My father-in-law is singing their praises and is so happy. This has taken a weight off of the family's shoulders. As relatives, you feel guilty that you are unable to give your parents the care that they need. My mother-in-law has dementia and we have noticed
a difference in her already. Thank you so much to all the carers.

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Review from Paula S (Daughter of Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TUcare was recommended to us by a friend. Carers supported my mother over a period of about three years, through companionship and waking night cover.
Everyone, both in the office and those who came to the house were courteous and helpful.
Many of the carers became our friends in a way and I felt
each one was matched to Mum and her needs carefully. Mum was often anxious and carers sought to put her at ease as well as helping her physically.
I recommend TUcare to anyone looking for personalised home care from people who really take their work and responsibilities seriously.

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Review from Duncan C (Son of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TUcare provided great and sensitive care to my mum over (I think) a couple of years. Both at an office level, the coordinators were personable, happy to adapt the pattern of care as circumstances changed and involve themselves in arrangements outside their remit of providing carers, i.e. liaising with
the hospice, occupational therapists and other medical professionals. And of course, the carers themselves were always very attentive and made sure my mum's feelings and needs were placed at the centre of the job. Nothing was too much trouble and my mum was humbled by their support.
TUcare is a very impressive outfit, with a wonderful lasting impression.

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Review from D S (Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were initially very anxious about needing carers, but in the event we've been overwhelmed by the care and kindnesses that we have received. We have already recommended TUcare to several medical professionals, as well as friends.

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Review from Rachel P (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to say how lovely all the carers were when looking after my mother. They really did go above and beyond, no matter what they always came in smiling which was contagious and always meant that my mother was smiling even in her final days. We couldn't have kept our Mother at home to pass
away the way she wanted without the TUcare team they truly are angels. The office team were always on hand to advise and although sometimes it wasn't what we wanted to hear, they were honest with us and we know that they had our mother's and the carer's best interest at heart. I cannot thank the whole team enough.

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Review from Daniel B (Son of Client) published on 27 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After almost giving up on finding carers who actually care, we found TUcarers. They were over and above the best carers we could ask for. Attentive, loving, patient and caring. Mum was treated with respect and love which is sadly very hard to find these days. 10 out of 10 would more than highly recommended.
Thank you so much for making Mum's last times so much easier.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for TUcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for TUcare is calculated as follows: ( (84 Excellents x 5) + (6 Goods x 4) ) ÷ 90 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TUcare is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about TUcare

What Type of Services does TUcare offer?

TUcare offers Home Care.

How many Carers does TUcare employ?

TUcare employs 37 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TUcare to verify any information. View our terms and conditions. TUcare has an Enhanced Service – more info.