TUcare

167a Widmore Road, Bromley BR1 3AX
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Top 20 award
9.9 61 Reviews
  • TUcare, Bromley
Tucare provide a wide range of in-home services to individuals who require assistance with daily activities due to illness, disability, or aging. Tucare employ local carers who deliver personalised care tailored to the needs of each client. Services offered include:
1.        Personal care: Assistance with activities of daily living such as bathing, dressing, grooming, and toileting.
2.        Companionship: Providing social interaction, emotional support, and companionship to clients.
3.        Medication management: Ensuring clients take their medications as prescribed and monitoring their health.
4.        Meal preparation: Planning and cooking nutritious meals according to dietary needs and preferences.
5.        Light housekeeping: Helping with tasks such as laundry, vacuuming, and tidying up the home environment.
6.        Transportation: Assisting clients with getting to medical appointments, grocery shopping, or other outings.

Tucare’s carers play a crucial role in enabling individuals to remain in the comfort and familiarity of their own homes while receiving the support they need to maintain their independence and quality of life. They work closely with clients and their families to develop customised care plans that address specific needs and preferences. Additionally, Tucare collaborate with other healthcare providers to ensure continuity of care and support holistic well-being.

They currently provide care in and around the London Borough of Bromley this includes Anerley, Beckenham, Bickley, Biggin Hill, Bromley, Catford, Chelsfield, Chislehurst, Crystal Palace, Cudam, Downe, Elmstead Woods, Farnborough, Green Street Green, Greenwich, Grove Park, Hayes, Keston, Lee Green, Lockbottom, Mottingham, Orpington, Penge, Petts Wood, Shirley, Shortlands, Sundridge Park, Sydenham & West Wickham.

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Care Provided by TUcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • TMSG Ltd
  • Person in charge
  • Joanne Doxford (Registered Manager)

Funding & Fees Guide for TUcare

  • Prices

  • Available on request

TUcare Reviews (61)

Total of 61, showing 61-61
9.9

TUcare has a Review Score of 9.9 (9.933) out of 10, based on 15 reviews in the last 2 years. Over all time TUcare has 61 reviews.

Overall Experience

  • 56
  • 3
  • 1
  • 1
  • 0

Date Published

61
6
8
15
46

Review from Soraya (Daughter of Client) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my elderly mother was outstanding. The carer put my mother completely at ease and made it possible for me to have a well needed holiday. I would definitely use Tucare again and have already recommended them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for TUcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for TUcare is calculated as follows: ( (84 Excellents x 5) + (6 Goods x 4) ) ÷ 90 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TUcare is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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