Fuchsia Homecare Gorleston is a professional and compassionate domiciliary care provider that always has their clients' best interests at heart, and will always go that extra mile.
The range of services offered to individuals in the comfort of their own homes allows them to lead a satisfying and independent life, from dedicated carers providing personal care and domestic duties to community support, meal preparation, respite care, shopping and medication administration. Not only that, but they can also assist clients in creating and following their advanced care plans in the later stages of life by delivering palliative care at home.
Fuchsia Homecare Gorleston prides itself on delivering high quality, person-centred care. All team members are trained in-house and deliver care with compassion, choice, dignity and respect.
Continuity of the same care professional is something they feel is extremely important so that clients and loved ones can feel at ease, build trust and relationships.
Fuchsia Homecare Gorleston has a Review Score of 9.6 (9.632) out of 10, based on 12 reviews in the last 2 years. Over all time Fuchsia Homecare Gorleston has 12 reviews.
Overall Experience
8
3
1
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Date Published
12
2
11
12
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Reviewer Connection to Fuchsia Homecare Gorleston
3
3
3
2
1
Overall Experience
8
3
1
0
0
Date Published
12
2
11
12
0
Review from D H (Husband of Client) published on 18 March 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My wife has so many carers and they are all over and they are nice to talk to me.
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Review from D C (Daughter of Client) published on 7 October 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mum is very well looked after by all the carers. They have time to speak to mum and interact. The care is second to none. They treat mum with courtesy and dignity. Could not ask for any more. They always ask if I am okay we have a good bond and anything they feel mom needs they will speak to me.
They are great with my grandchildren and grand-dog. They are like part of the family.
Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston
Thank you so much for your heartwarming review! We're overjoyed to hear that your mum is receiving such excellent care. Our team is dedicated to treating every client with the highest respect and dignity. It's wonderful to know they also take the time to connect and build strong relationships with you and your family, including your grandchildren and grand-dog. We are honoured to be seen as part of your family and will continue to provide the best care possible.
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Review from H S (Husband of Client) published on 23 August 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Present carers are good and caring, showing empathy. My main issue is that I pay for half an hour each morning and evening yet the carers are here for only 15 minutes and sometimes less. I have brought this up with management who are sympathetic but say that if the carers are with us for 16 minutes
we have to pay the full amount. Although the carers are sometimes here for less than 15 minutes we have never had a refund.
Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston
Thank you for your review. We're happy to hear that you find our carers empathetic and caring. We understand your frustration about the visit times and the related payments. Our policy requires payment for the full half-hour if the carers are with you for at least 16 minutes. However, we recognise that some visits may have been shorter than 15 minutes, and we apologise for any inconvenience this has caused. We are committed to resolving this issue and ensuring you get the full value of our service. I will follow up with you separately to address your concerns and reach a resolution. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services.
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Review from B C (Daughter of Client) published on 23 August 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Excellent all-round service.
Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston
Thank you so much for your kind words! We are delighted to know you're happy with our service. Your feedback inspires us to keep delivering the best care. If you have any more comments or suggestions, we would love to hear them.
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Review from A L (Client) published on 16 August 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Fuchsia are exceptional. They have helped me massively. Helped all areas of my well-being. I'm exceptionally young compared to the typical age bracket but this has not stopped me. They have supported, helped and adapted the things trying to cater for my age and needs. Helping me try and gain and keep
independence. This company are best care provider we have come across as a family. Highly recommend will never change until hopefully need is no more. Outstanding, fantastic, amazing people care all around!
Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston
Your heartfelt review has touched our hearts deeply. We are humbled by the positive impact we have had on your wellbeing. Knowing that our team has been able to support and adapt to your unique needs brings us immense joy. Your kind words about our care and dedication mean the world to us. At Fuschia, we are committed to providing exceptional care, regardless of age. Your recommendation and praise are greatly appreciated, and we want you to know that we are always here for you.
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Review from T E (Partner of Client) published on 1 August 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Very happy with the carers we had for my partner. They washed, cleaned and changed his clothes every day. Also kept checking his catheter bag. They talked to him and had a laugh. They did get him walking with his frame. All the carers we saw were friendly day and night.
Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston
Your feedback truly motivates us to uphold our high standards of care and commendable service. Hearing that the carers provided excellent care for your partner, attending to his needs, ensuring hygiene, and sharing friendly conversation, reaffirms our dedication. We value your positive experiences and remain committed to supporting you.
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Review from G S (Son of Client) published on 6 June 2024
Submitted via Website •
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Overall ExperienceOverall Experience3.0 out of 5
The care provided can be at different levels of skill set. The problems seem to be when someone goes off sick or on holiday. The cover provided is not always to a good standard. Some seem inexperienced. I am not impressed with the management, who seem to set the standard at a low level, looking at the
vacancy advert on their own website. When you do complain (which is not very often) they make excuses, but you can’t excuse the inexcusable. Just saying sorry all the time is not good enough.
Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston
Thank you for bringing your concerns to our attention. We sincerely apologise for any inconvenience you've experienced. Delivering consistent, high-quality care is our priority and we're committed to maintaining these standards for all our customers. We've taken note of your feedback regarding the cover team during regular carers' absence and their experience level. Rest assured, we're actively working to ensure that all our staff is well-equipped to meet our customers' expectations. As for management, we appreciate your input and will conduct a thorough review of our internal processes and standards. Your feedback helps us identify areas for improvement, and we're implementing measures to address the issues you've raised. If you'd like to discuss this further, please feel free to reach out to our management team directly. We value your feedback and look forward to resolving any concerns you may have. Thank you for your patience and understanding as we work through these challenges.
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Review from S C (Son of Client) published on 17 May 2024
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
Overall very happy with the carers, however on the odd occasion when we have a change of carers they seem to be late, especially in the morning visit, for example, there was a situation when the carers arrived and I had gone out and my mother had to wait in bed until they came.
We understand that if
something happens they cannot control it, however, if someone could have rang us to let us know they were going to be late it would have eased our minds.
Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston
Thank you for your feedback. We are glad to hear that you are generally happy with our service. We truly understand the importance of punctuality, especially for morning visits, and we apologise for any inconvenience caused. We appreciate your understanding that unforeseen circumstances can lead to delays and communication is the key in these situations. Moving forward, we will strive to improve our communication to promptly inform you of any schedule changes. Thank you for bringing this to our attention. If you have any more concerns/issues, please do not hesitate to reach out.
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Review from Richard S (Son of Client) published on 17 May 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I have found my mum's carers kind, patient and very diligent. It gives me peace of mind to know she is in safe hands, with someone popping in every day. If there is any concern they ring me straight away. Very pleased.
Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston
Thank you for sharing your positive experience. It is rewarding and touching to hear that Mum's carers show kindness, patience and diligence. We are delighted to know that you are delighted with our service. Your feedback is greatly appreciated and encourages us to continue providing excellent care. If there is anything we could assist you, please feel free to reach out.
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Review from Sharon M (Daughter of Client) published on 16 May 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Fuschia Care are a wonderful care company providing a compassionate and empathetic service. I am truly grateful that they have been a part of my dear father's life. They have been very supportive throughout difficult times and offer a warm and kind response when needed.
Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston
Thank you for sharing your heartwarming feedback with us. Our team is committed to making a positive impact in the lives of our clients. Please know that we are here for you whenever you need assistance.
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Review from P P (Client) published on 1 April 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
I find all the staff at Fuchsia Homecare Gorleston all very good to me. All carers are very good and I had a Christmas present and card I wasn't expecting and was very nice of them to think of me, that's how caring they are.
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Review from Colin S (Husband of Client) published on 15 March 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
We have a team of eight who visit my wife twice a day. I have the utmost respect for their professionalism, caring, and good humour. My wife loves them all. Even on bad days they give her a lift, I can hear the laughter from the other room. They ask every day if my wife has had water/milk/complan, nothing
is too much trouble. They all do a fantastic job.
Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston
Thank you for your heartfelt message. Your words resonate deeply and we are grateful for your trust and thankful for the opportunity to be part of your wife's life. Please know that our team remains steadfast in their commitment to providing compassionate support. I assure you that your appreciation will be conveyed to our exceptional care team.
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Current Review Score: 9.6 (9.632)
Overview of Review Score
The Review Score of 9.6 (9.632) out of 10 for Fuchsia Homecare Gorleston is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.632 for Fuchsia Homecare Gorleston is calculated as follows:
(
(49 Excellents x 5)
+
(14 Goods x 4)
+
(4 Satisfactorys x 3)
+
(1 Poors x 2)
)
÷ 68 Ratings = 4.632
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Fuchsia Homecare Gorleston is based on 11 Positive Reviews in the last 24 months and is calculated as follows:
3
+
0.5
+
0.5
+
0.25
+
0.25
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 31 Jul 2019
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Fuchsia Homecare Gorleston has an Enhanced Service – more info.
