Carons Care Line Ltd

Unit 5 St Mary Court, East Farm, Codford, Warminster BA12 0PG
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10 22 Reviews
  • Carons Care Line Ltd, Warminster
Carons Care Line, aims to give support and care in enabling individuals, even those diagnosed with debilitating conditions or illnesses, every opportunity of remaining in their own home.

All their carers promote independence and have an understanding of individuality, choice, freedom of speech, respect, dignity and work in a person-centred way.

This small company is based in Codford and areas covered are in the Wylye Valley Warminster and surrounding villages.

The company does not provide 15 minute visits to ensure that only quality home care is provided and there is no rush.

And often carers go above and beyond in support of those they care for.

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Care Provided by Carons Care Line Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Carons Care Line Ltd
  • Person in charge
  • Daniel Metibeu (Director)

Funding & Fees Guide for Carons Care Line Ltd

  • Prices

  • £25.62 per hour

  • Subject to care visits Monday to Friday.
    Weekend rates and Bank Holiday rates differ. Cost for mileage from BA12 0PG to property (one way only)

Carons Care Line Ltd Reviews (22)

Total of 22, showing 1-20
10

Carons Care Line Ltd has a Review Score of 10 (9.954) out of 10, based on 11 reviews in the last 2 years. Over all time Carons Care Line Ltd has 22 reviews.

Overall Experience

  • 21
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Date Published

22
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11

Review from Jon C (Son of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Friendly professional care and support.
Would thoroughly recommend it.
All communication is prompt and appropriate.
Carers have built up an excellent rapport and relationship with Mum and her partner. They look forward to their daily visits.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much for a wonderful review. Mum and partner are super special and we all thoroughly enjoy seeing and supporting them both and look forward to our daily visits. Kind regards.


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Review from John R (Husband of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had every confidence in the care provided.
Friendly, encouraging, everything a client needed.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much for a wonderful review of confidence in Carons Care Line LTD. I do hope all goes well in your new adventures.
Kindest regards.


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Review from Martin J (Husband of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use Caron Care Carers for 4 hrs. a day, six days a week. I have always found them friendly, prompt, caring, and focused on my wife's needs. They are accommodating whenever I have to make alterations to the weekly Care plan and keep in touch regularly to ensure everything is running smoothly. My wife
really enjoys the time spent with her carers and is often disappointed when they have to leave.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for such a wonderful review, I know the carers really enjoy the time spent with your wife, and I am so pleased we can accommodate and support you both, I hear the trips out are fun and so enjoyable.
Many thanks for your support with all the carers.


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Review from J C (Son of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caron's Careline has been providing services for my mother (who has dementia) for over a year. Fantastic communications and feedback; always keep me updated with any issues and with general wellbeing feedback.
Lovely, kind, friendly professional staff. Punctual and attentive.
Wouldn't hesitate to
recommend.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for the wonderful, warm response. Mum is such a character and such fun to be with. I am so pleased when Mum says she likes us coming, as we know it has taken a while for Mum to get used to us and long may it continue. Thank you for all your support to the Caron Care Line team.
Best wishes.


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Review from P T (Wife of Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy after husband had a bladder operation and I had a broken wrist at the same time so couldn't help with catheter etc.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for a lovely review and I am so pleased we continue to support you and your husband and you are well and both up and about. Best wishes.


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Review from Andrea K (Daughter of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers at Carons Care are so lovely and professional.
Unfortunately, they were only with us a short time due to my Mums ill health and circumstances having to change.
All the carers were kind, friendly, approachable and supportive. Always on time, and nothing too much trouble, even had to
stay longer than the time allocated on several occasions. When we were having difficulties, the manager was brilliant at giving us guidance and her full support. She popped in to check on us when we were struggling, which gave us lots of reassurance, we would have been lost without her and her knowledge.
I would definitely recommend Carons Care. Thank you all for your kindness, help and support.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much for all of the families' support, with your kindness and caring natures and for making us all feel welcome, we are so grateful as it made the days with you all a pleasure and what we do so meaningful.
many thanks.


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Review from Alison V (Daughter of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot rate them high enough. They were there in our time of need. All the carers were friendly, efficient, punctual and, above all else, caring. Great communication and very flexible to adapt to Mum's changing needs. Thank you so much for all you have done.

Reply from Andrew Rogers, Director at Carons Care Line Ltd

Thank you so much for a lovely review, we really aim to make sure that loved ones are cared for properly. Director.


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Review from Olanthe M (Granddaughter of Client) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caron’s Care was looking after my 87 year old, disabled grandmother back in April and will be doing more care for her throughout the year. I’ve seen first hand how they look after their clients and I’m glad to say that I trust them fully with her care. All of their staff are incredibly friendly and
caring. My grandmother loves all of them with a particular fondness for one staff member who was very sweet and bubbly. Will be looking forward to working with them in the future.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for such a lovely review and we are pleased to be re-united with your grandmother as she is alwys so warm and accomadating and it is so nice to see her again and again during her year of operations and recovery. Thank you to you all, as a family you have been very supportive to us all. Care Manager.


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Review from Jason F (Son of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good service, adapts well to changes. All the carers are very good, friendly and reliable. Contact is very good, also very good suggestions and advice. Obviously, the user is the forefront of the support.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for an open and honest review. We value your comments and I am so pleased that we have settled into a nice routine with Mum and that our frequent, extended visits outside of her times have helped us to continue successfully supporting Mum and yourself.
Kindest regards,
Karen.


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Review from Patrice B (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so well looked after by Carons Care Line team, nothing is too much trouble for them but, most importantly, they treat Mum as an individual and with great respect coupled with a sense of humour which Mum loves!

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for your review of Carons Care Line and I am so pleased we can assist Mum, allowing her to remain at home. Please do not hesitate to contact me if you wish to discuss ways we can improve on "management" as we value any suggestions and I hope to improve your experiences going forward.
Kindest regards,
Karen.


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Review from K B (Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional. The weekly care planner by email is concise and helpful. Staff have been excellent at recommending medical referrals where necessary. We really appreciate the support along what can be a lonely road.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for the fabulous review. It is always a pleasure to assist such a wonderful, warm and friendly family.
Kindest regards,
Karen.


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Review from Anne T (Client) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Reliable times and visits, very good and experienced carer.
Treated with respect always. Reasonable pricing. Excellent company to deal with.
Company based in Codford so easy access if needed.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for a wonderful review. I am pleased to hear that everything is going well.
Many thanks,
Karen.


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Review from Peter B (Client) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally excellent - nothing too much trouble. No complaint over 'messy jobs' (many here, I regret). Excellent meals and cooking, cheerful conversation, invaluable shopping service. Good timekeeping - I am always pleased to see them!

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for the lovely review. If you wish to discuss any improvements you feel we can make, please do not hesitate to call me. Thank you, Karen.


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Review from T B (Partner of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carons Care Line have been brilliant and have looked after my partner very well. Carers were very punctual, helpful and trustworthy.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much for the wonderful review. It was such a pleasure to support you both through some difficult times and I am so glad to hear all has worked out well for you both.
Kind regards,
Karen.


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Review from J S (Power of Attorney of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst we are well away from our sister-in-law and our contact is, therefore, limited, we are convinced the carers are providing a brilliant service. Their care and concern is excellent and we have every confidence in their care and concern.

Reply from karen bentley, Care Manager at Carons Care Line Ltd

Thank you so much for your confidence in Carons Care Line and a wonderful review. Karen.


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Review from F W (Civil Partner of Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Carons Care Line for 2 years and is very happy with the care. They go above and beyond just caring for my mother. They are very helpful in explaining everything to me.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you very much for allowing Carons Care Line to be a support for your mother, who we find to have an amazing personality and it is always a pleasure to visit with her.
Karen.


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Review from Martine D (Daughter-in-law of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so comforting for us to know my parents-in-law are in safe and caring hands on a daily basis. The staff at Carons Care Line are worth their weight in gold: they not only care for Dad’s physical needs but also provide daily companionship, which is especially important to Mum. She looks forward
to their visit and speaks about them most fondly. They are our eyes and ears when we are not able to be there on a daily basis, informing us of any potential problems before they arise. Communication and management are also excellent; it is reassuring to know we can turn to them at any time. We cannot thank and recommend the entire team highly enough.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much, I cannot express how wonderful your in-laws are and they have been so accommodating, warm and friendly to all the team which makes visiting them such a pleasure. We thank you to for your support in caring for them both.
Karen.


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Review from Lindsey H (Daughter of Client) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all really happy and grateful for the care and kindness shown to Mum, some times over and above. Also grateful for the support they give to the whole family. We wouldn’t be without them and I know Mum feels the same.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

I thank you very much. They are both so much a part of the CCL family and I have much fondness for them and all our family of service users. Karen.


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Review from Ian R (Son of Client) published on 17 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the carers are very flexible and helpful with the difficulties presented by my parents who are both over 89 and very poor help. I wanted to employ Caron's Care because they provide a multitude of services that we can draw on to maximise the length of time they stay at home without needing
to go into care.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you and I hope that we can continue to build on the number of visits when ready as you know we are always here to assist and it would be lovely to see them more often.


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Review from Gerald W (Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I’ve had the care with Carons Care Line it’s been excellent. The company have been flexible and helpful. They complete all sorts of chores and activities, but sometimes, I just like to chat as I have no neighbours, so I find it enjoyable to have someone to talk to.

Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much for the review, and hope to communicate via email more with you now we are linked, and we can discuss and improve our management strategies.


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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Carons Care Line Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Carons Care Line Ltd is calculated as follows: ( (62 Excellents x 5) + (3 Goods x 4) ) ÷ 65 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carons Care Line Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Barbara

Barbara Highman

Job Title: Director and Registered Manager

Joined: 2018

Barbara Highman is the Registered Manager and Director of Carons Careline Ltd. And also the Director for a sister company "Totally Living Care" in Salisbury.
Barbara has a wealth of experience and knowledge and is a recognized ‘Care Ambassador’ who sits on a panel ensuring that all agencies look at ‘Best Practice’ for their customers.
Also as a dementia champion, Qualified Trainer and Assessor Barbara's ethos, compassion and drive, has meant Carons Care Line LTD has continued in providing exceptional service, taking the company forward as a well recognised small family run business.


Andrew

Andrew Rogers

Job Title: Director and Training Manager

Joined: 2018

Andrew is co-owner of Carons Care Line LTD and Totally Living Care LTD and also the Registered Manager for Totally Living Care in Salisbury.
Andrew is the Training Manager for both companies. and Andrew has worked in the care industry for many years.
Andrew’s philosophy is to provide superior care by carers who are passionate about their work and pride themselves on delivering an excellent service, thereby promoting the well-being of the Service Users.
Andrews dedication to training is well recognised and training is always being developed and disseminated to both companies with outstanding results.


Karen

Karen Bentley

Job Title: Care Manager/Training Manager

Joined: 2018

Karen is the Care Manager and NOMINATED INDIVIDUAL for Carons Care Line Ltd.


Before CCL Karen was the Care Manager for Totally Living Care Ltd.


Karen has worked in the care sector for many years having level 5 in Management with a wealth of knowledge and experience.


Karen and Barbara have worked together before Carons Care Line and Totally Living Care and Karen has the same passion, commitment and ethos as Barbara and Andrew, and has assisted in taking the companies forward.


Living in Codford, Karen is the first point of contact for Carons Care Line Ltd.


Victoria

Victoria Millest

Job Title: Deputy Care Manager

Joined: 2023

Tori has achieved so much and has a wealth of experience that she can now use in developing her new role as Deputy Care Manager.


Tori's enthusiasm and drive are already evident and show that Tori will be a wonderful asset and is looking forward to making a difference within her new job role.


Vicky

Vicky Beck

Job Title: Admin/Rota Clerk

Joined: 2024

Vicky is welcomed as the latest team member of the office team. Vicky has experience in Residential care and Autism. Vicky has taken on the challenge of managing the rotas and admin as well as her caring role out in the field.


SHANTEL

SHANTEL Palmer

Job Title: Carer/ On call support.

Joined: 2024

Shantel is one of our newest staff members and has NVQ Level 3 in Child Care. Having successfully completed CCL induction and training, and demonstrating a wonderful aptitude for care, has agreed to support the office in On-Call duties.


Frequently Asked Questions about Carons Care Line Ltd

What Type of Services does Carons Care Line Ltd offer?

Carons Care Line Ltd offers Home Care.

How many Carers does Carons Care Line Ltd employ?

Carons Care Line Ltd employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carons Care Line Ltd to verify any information. View our terms and conditions. Carons Care Line Ltd has an Enhanced Service – more info.