The Care Worker Agency

91a King Street, Southport PR8 1LQ
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9.5 5 Reviews
  • The Care Worker Agency, Southport
The Care worker agency in Merseyside provides home care services to people in their own homes.

Home care is provided to people with physical disabilities, learning disabilities, mental health issues, elderly people and those with dementia.

Personal care such as help showering is provided as well as medicine management,, complex care and assistance attending medical /social appointments.

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Care Provided by The Care Worker Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Dementia
  • Drug Dependence (past or present)
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Townsend Jackson Ltd
  • Person in charge
  • Stacy Dunne (Manager)

Funding & Fees Guide for The Care Worker Agency

  • Prices

  • Private Paying customers


    1 hour          £28.00
    45 minutes      £26.00
    30 minutes      £24.00
    15 minutes       £22.00

The Care Worker Agency Reviews (5)

9.5

The Care Worker Agency has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time The Care Worker Agency has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
5
5
5
0

Review from G S (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls have been brilliant for my mum. They have improved my mum's mood, got her doing activities and motivated her to do countless things. I cannot praise these care workers enough, and thank them for affecting my mum's life for the better. I am extremely grateful.

Reply from Stacy Dunne, Registered Manager at The Care Worker Agency

I'm really pleased our service has had such a positive impact on your mother's well-being, Please let me know if we can support in any other way.


Staff

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Treated with Dignity

Value for Money

Review from J C (Wife of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Worker Agency has been an absolute blessing! They take the time to match carers with clients based on personality and needs, which has made such a difference for my husband. Our carers are not only skilled and professional but also share similar interests, creating a wonderful bond. The care,
companionship, and attention to detail they provide give us peace of mind every day. I highly recommend The Care Worker Agency to anyone looking for compassionate and personalised home care!

Reply from Stacy Dunne, Registered Manager at The Care Worker Agency

Thank you for taking the time to review our services, I am pleased the service we provide is meeting your husband's needs. Please don't hesitate to contact if we can support you in any other way.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen M (Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During January I fell ill with two serious chest infections, The Care Worker Agency kept in close contact with me, helped reassess and re-appraise my care package and helped me have this extended and increased which has directly affected my quality of life. I am home again, feeling a lot better and
still under the watchful eye of the agency. Very impressive.

Reply from Stacy Dunne, Registered Manager at The Care Worker Agency

Thank you for your feedback, we are pleased you are back home and feeling better.


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Treated with Dignity

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Review from D B (Grandson of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan had a short term care package following a stay in hospital. Staff team are highly trained knowledgeable and just great. Good understanding of supporting my nan always polite caring and empathetic. Would highly recommend the team at the care worker agency. If we ever need carers again we wouldn't
hesitate to contact this team.

Reply from Stacy Dunne, Registered Manager at The Care Worker Agency

Thank you for your kind feedback, I am pleased your loved one had a good experience of our fantastic care team.


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Care / Support

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Treated with Dignity

Value for Money

Review from J G (Brother of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, responsive agency. Carers have been excellent and regularly go beyond the narrow scope of the visit purpose when a need arises.
Sometimes tricky to get through to the office by phone but emails are replied to quickly.
Would recommend.

Reply from Stacy Dunne, Registered Manager at The Care Worker Agency

Hello thank you for your kind words and taking the time to review our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for The Care Worker Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for The Care Worker Agency is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Care Worker Agency is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about The Care Worker Agency

What Type of Services does The Care Worker Agency offer?

The Care Worker Agency offers Home Care.

How many Carers does The Care Worker Agency employ?

The Care Worker Agency employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Care Worker Agency to verify any information. View our terms and conditions. The Care Worker Agency has an Enhanced Service – more info.