Unicorn1care Ltd

47 Ripponden Road, Oldham OL1 4EW
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1.5 4 Reviews
  • Unicorn1care Ltd, Oldham
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Care Provided by Unicorn1care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Unicorn1care Ltd
  • Person in charge
  • Belinda Hester (Manager)
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Unicorn1care Ltd Reviews (4)

1.5

Unicorn1care Ltd has a Review Score of 1.5 (1.500) out of 10, based on 3 reviews in the last 2 years. Over all time Unicorn1care Ltd has 4 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 3

Date Published

4
0
1
3
1

Review from C B (Daughter-in-law of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Office staff been recorded planning on trying to destroy my relationship when I was fighting cancer myself. On paper we were paying 2 hours 30mins a day, but in person only getting less than an hour. Two of the young girls were amazing with him but the rest were different faces. We were burnt out with
the cleaning afterwards, we’d get sitting for chemo day and one carer didn’t even speak to my father in law, didn’t even give him a drink but she did think it was ok to take £70 from his table.
We even paid for the office staff to sit in a beautiful home all day watching my him and all she did was sit at side of him put tv on for 5 hours and did her work on laptop.
That’s not the best one, on chemo day when the office staff were watching him, didn’t have the decency to say that was our last sit. Wow my father in law has dementia, Parkinson’s and bedbound. We waited and rang office up and nobody answered or came to change my father in law for bed, so one hour after chemo we had to do it ourselves.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E O (Daughter of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My parents had 4 daily visits for over 6 months. My father has dementia; the company today denied this. Unicorn claim to give dementia care, but several carers have not dealt well with a confused and agitated client and this has upset my mother multiple times. He was admitted to the hospital with pneumonia;
the consultant believed this was probably due to thickeners not being consistently mixed properly in his drinks. After a hospital stay, he went home with a catheter. Unicorn claims carers are trained in changing catheters but he has been in pain and bags have backed up because of incorrect fitting. The contract included household cleaning. The shower seat and toilet have frequently been left soiled. My mother should have been helped to shower 3 times per week, this has often been omitted. We have been promised improved service, none of which has come to fruition. We were given a week's notice via a phone message, followed the next day by a refusal to attend further, again upsetting my mother.

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Management

Treated with Dignity

Value for Money

Review from William F (Grandson of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid. We've raised a few issues with Unicorn recently (valid issues regarding safeguarding & general health) and their response was to terminate my Grandparent's contract within 7 days, leaving us in a very difficult position. After reading, this is not the first time this has been done.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A B (Daughter of Client) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unicorn Care, Oldham staff are amazing. A breath of fresh air. The manager is exceptional. I felt safe that my mum was being well looked after. Highly recommend Unicorn Care, Oldham. Trustworthy and very efficient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.5 (1.500)

Overview of Review Score

The Review Score of 1.5 (1.500) out of 10 for Unicorn1care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.500 for Unicorn1care Ltd is calculated as follows: ( (2 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 18 Ratings = 1.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unicorn1care Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Unicorn1care Ltd

What Type of Services does Unicorn1care Ltd offer?

Unicorn1care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unicorn1care Ltd to verify any information. View our terms and conditions. Unicorn1care Ltd has a Basic Service – more info.