Compassionate Heart

Office 15, Barnwell House, Barnwell Business Park, Barnwell Drive, Cambridge CB5 8UU
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9.9 32 Reviews
  • Compassionate Heart, Cambridge
Compassionate Heart is a leading nurse-led agency founded in 2012 and lead by the founder who worked in various NHS acute settings and the community, leading to her identifying a gap in the continuity of patient care. The founder's great passion for public health and healthy communities, Compassionate Heart, was born with the ethos of putting their clients first in all that they do.

They are a dedicated team of managers, nurses, carers and support workers from different disciplines and backgrounds, making Compassionate Heart unique. All staff goes through a vigorous vetting and comprehensive induction process before they can join the care team. Mandatory training is provided and where specialised training is required to meet a client's condition, it is delivered to ensure that staff are skilled and competent in looking after each and every client. The training can range from End-of-Life care, Dementia, Parkinson's, Autism or looking after a client with a tracheostomy.

Compassionate Heart's vision is to offer cutting-edge services, positively impacting each client and not forgetting their core aim which is to consistently exceed their clients' expectations. The services that they offer to their clients are 24 Hour Live-in Care, Complex Care, Home Care, and Supported Living. The care and support they offer their clients is carried out in the comfort of their own homes.

The team at Compassionate Heart understands that every client is different which is why they carry out personalised risk assessments and ensure a personalised support plan is carried out. They will also try and match clients with one of the care team in a consultation meeting to discuss individual preferences, i.e., hobbies, likes and dislikes so they can match each person with the right carer.

If you would like any more information, please do request a brochure or feel free to give Compassionate Heart a call or drop them an email.

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Care Provided by Compassionate Heart

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Compassionate Heart Ltd
  • Person in charge
  • Rosemary Kingi (Registered Manager)

Funding & Fees Guide for Compassionate Heart

  • Prices

  • £30 per hour

  • Kindly, contact us to discuss the support you require as our charge rate is dependant on the level of support required, duration, and timing of the day or week.

Compassionate Heart Reviews (32)

Total of 32, showing 21-32
9.9

Compassionate Heart has a Review Score of 9.9 (9.850) out of 10, based on 14 reviews in the last 2 years. Over all time Compassionate Heart has 32 reviews.

Overall Experience

  • 28
  • 4
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Date Published

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18

Review from Sandra G (Sister of Client) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was looked after by your carer excellently whilst he was still able to be in his own home. Nothing was too much trouble and she was always polite and cheerful.
Thank you all so much for your care and support.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you, Sandra; it was an honour to support your brother.


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Review from Roy M (Nephew of Client) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although your services were regrettably only required for a short while, the caring and helpful attitude at all times resulted in my auntie's last days being peaceful. Particular thanks to the live-in carer and the manager.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you, Roy, it was an honour to support your aunt.


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Review from Simon M (Son of Client) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate Heart, and the manager especially, have been invaluable over the last few months for my mum. Since June, and with very little notice, she needed her support increased to have a live-in carer and this was managed very promptly and smoothly and enabled my mum to stay in her own home. The
addition of the online notes with 24-hour access was very reassuring for us. Thank you so much to the manager and your staff.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you, Simon, it was an honour to support your mum. Your mum was special to us.


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Review from Ann Y (Daughter of Client) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was particularly lucky to have been provided with a carer who had a very bubbly personality and who got on extremely well with him. They shared a lot of laughter together and enjoyed each others company. My father was always treated with respect and I felt happy knowing that he was being looked
after well in his own home around his own belongings.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you Ann, it was an honour to support your dad.


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Review from Jane W (Daughter of Client) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of arranging a package of care. A thorough assessment was carried out by the manager of Compassionate Heart at the beginning to ascertain the requirements of my mum so that her needs could be met. This was carried out in a professional manner and reassured me that the carers
knew what they would be providing.
Once a level of care was agreed it was carried out with care and consideration. There was excellent communication between Compassionate Heart and myself. They would alert me to any concerns and I felt able to communicate any issues with them as they occurred and I felt confident they would be resolved.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you Jane for the review. It was an honour to support your mum and I hope all is going well.


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Review from Jo W (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate Heart have supported my father since last summer when he was discharged from hospital following a stroke. We have been extremely pleased with the support and care they give to him and my mum who they also support to care for him. They have worked flexibly with us changing plans until we
have got the right support in place and have been responsive as his needs have changed. We would highly recommend them. Thank you to the great team around Dad. We are extremely grateful for all you do.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you Jo for the review. It is an honour to support your dad.


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Review from Arabella C (Daughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged the company for my mother as she had vascular dementia and I couldn’t cope. I was given excellent help and advice from the staff at all times up until Mother went into a care home. I would not hesitate to recommend Compassionate Heart to anybody for their excellent services.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you so much for the review. Your mother was a remarkable lady and it was a pleasure to be able to support her.


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Review from Pauline G (Niece of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relatives lived 100 miles from me and I needed carers to help them each day with their daily routines. The staff and owner of Compassionate Heart were absolute angels and gave me great peace of mind knowing they were well looked after when I couldn't visit. I wouldn't hesitate in recommending this
agency to anybody who is currently looking for an agency either for themselves or a relative.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you for the review, Pauline. It an honour to be able to support your relatives.


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Review from Stephen M (Client) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and her team provide very thorough and caring support for my father 24/7. She will come out and assist with matters at a moment's notice. This includes supporting my father on several occasions when he has gone in and out of hospital. We are very happy with the service.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you, Steve, for the review. It has been an honour to have served your family for the last 3 years.


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Review from Jenny K (Niece of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The director's care was impeccable. She combined her professional approach with great humanity and compassion - as the name of the company suggests. She was dearly loved by my aunt and during theses difficult times, she drove her to the care home, where she is now happily living - a task which I would
have carried out, had I been able. I was able to entrust the care of my aunt to her the director, entirely and without any qualms.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you Jenny for the review. It was an honour to serve your aunt, and to know that she has settled well in her new home.


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Review from Allyson O (Client) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always remember and be forever grateful for the amazing care and support we received from Compassionate Heart. I cannot fault the professionalism, kind and cheerful way in which they helped us through a very difficult time. I would totally recommend this caring company.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you so much for this review. It was an honour to be able to support your husband.


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Review from Paul T (Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Compassionate Heart care very reliable, trustworthy and willing to go above and beyond. We can totally recommend them as outstanding carers who treat their clients with dignity and compassion.

Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you. It's been a pleasure offering our services to your family.


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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Compassionate Heart is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Compassionate Heart is calculated as follows: ( (68 Excellents x 5) + (12 Goods x 4) ) ÷ 80 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassionate Heart is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

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Rosemary Kingi

Job Title: Director

Joined: 2012

The Registered Manager overlooking the day-to-day running of the business as well as the long-term of the business.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Compassionate Heart to verify any information. View our terms and conditions. Compassionate Heart has an Enhanced Service – more info.