Sierra Homecare

The Old Vineyard, Bury Green, Bishop's Stortford SG11 2ET
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10 28 Reviews
  • Sierra Homecare, Bishop's Stortford
Sierra Homecare is a provider of a wide range of high-quality care and support services for older people in the West Essex/ East Herts area.

Care staff can also travel to surrounding areas such as Harlow, Bishop's Stortford, Sawbridgeworth, Sheering, Stansted, Much Hadham and Little Hadham.

Person-centred care is offered to facilitate people who wish to remain living in their own homes for as long as they possibly can.

Care staff are chosen who are highly qualified for the job; being empathetic and with strong past care experience.

Candidates are fully-referenced and CRB checked, before undergoing extensive training.

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Care Provided by Sierra Homecare

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Sierra Homecare Ltd
  • Person in charge
  • Julie Stewart (Manager)

Funding & Fees Guide for Sierra Homecare

  • Prices

  • £29.00 Per Hour

  • We do offer 30-minute and 45-minute appointments as well, please call the office for further details.

Sierra Homecare Reviews (28)

Total of 28, showing 1-20
10

Sierra Homecare has a Review Score of 10 (9.984) out of 10, based on 21 reviews in the last 2 years. Over all time Sierra Homecare has 28 reviews.

Overall Experience

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Review from E P (Daughter of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Sierra Care have been exactly what we needed for my dad and I would recommend others to use them.
He was recently widowed and so needed extra support at home for his general welfare and peace of mind for us grown-up children who don't live close by.
The Sierra team stepped in to check
on him daily and make a snack, and drink and check he was taking medication. They offered compassion and conversation, which was greatly appreciated.
They were in regular contact with the family, open to discussing his changing needs, and very willing to make short-notice changes in requirements.
We are very grateful to the care team for their work with us.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your lovely review. I will pass on your kind words to our team. Please send your dad our best wishes. We hope you all have a merry Christmas and a happy and healthy New Year.


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Review from Murray S (Son of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sierra was engaged to provide domiciliary care for my mother when she left hospital after a fall in January 2022. At the outset she was assessed, her needs and wishes taken into account and a plan was put into place.
During the last 2½ years, Sierra has provided my mother with the right level of care,
adjusting as her mobility declined while always taking her requirements into account. Any suggestions for changes and improvements are discussed and questions are answered directly and helpfully. The members of staff are courteous and engage not just her but also her family in conversation. The staff are punctual and when an exception occurs there is always a good reason and a telephone call. The client is at the centre of the team and other members of the family feel part of it too.
Sadly, as her mobility has declined still further and following another fall, my mother has decided it is now time to go into residential care.
We are truly grateful to Sierra for all they have done.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your kind words, which I will pass on to the team. It's been our pleasure to support your mum for the past couple of years and we wish her all the best in her new home.


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Review from Eileen S (Wife of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful friendly service. Kindness and politeness to their clients and family. Always on time for visits. Notification of carers and what time they will arrive, very understanding of situation.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your lovely review, I will pass on your kind words to all the team.


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Review from G M (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sierra Homecare was recommended to me by a community nurse who uses them for her own mum. They are excellent from the management to the ladies who come in to look after the clients. Always punctual and you are given the weekly roster good honoured, generally interested in you and ready to go the extra
mile for you. I can only count on my good fortune to have had the pleasure of this company and would recommend them without hesitation.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for this lovely review, I will pass it on to our care team.


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Review from Enid A (Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very willing to assist in many ways. They are always very courteous and aware that they are in my home and want to assist with care when requested. A very good experience for me all in all.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your nice review, I will pass on your kind words to the team.


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Review from Zoe B (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really fell on my feet when I came across Sierra Homecare. Right from the get-go I got through to a person, no press 1 for this 2 for that, and from that very first conversation, I knew they would just be perfect for my mum. One of the owners and a member of staff came out to see my mum to find out
her needs and wishes, they then put a plan in place which was never changed. My mum had a small team who went in daily, to help her wash, dress, etc. - they were the kindest, sweetest bunch of ladies - true carers. Nothing was too much trouble and it was lovely to see her build friendships after becoming more and more housebound. After a nasty fall earlier this year, Mum decided it was time to go into residential care, the manager kept in contact throughout her hospital stay and I felt supported during this process. The carers have even visited her in her new home - you can’t ask for better than that! A true family business that cares about its clients as if they are their own. Thank you for everything.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for taking the time to write this glowing review, all of the ladies who supported your lovely mum enjoyed their visits. We will pass on your kind words and thanks to the care team. Our very best wishes to your Mum and the family. - The Sierra Team.


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Review from Stephen T (Son of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a poor experience with another home care provider, we looked for a more sensitive local carer for my mum, who was very elderly (now 100+). Her short-term memory had deteriorated and that required patience on the part of the carers. Sierra is a much smaller company than we had before, hands-on
managed by two of the nicest and most professional managers you could hope to meet. They arranged for Mum to have the support of a small group of female carers, who were very attentive and chatty, enjoying Mum's various anecdotes from the past. We were kept very well informed about Mum's needs and, being local, we could quickly attend to shopping or medical requirements. It was lovely that the carers took an interest in Mum's family. We came to regard them as friends, and there was much humour. Mum has now moved into a local care home because by December 2023 she was in need of 24-hour care. Based on our experience, I could not recommend Sierra enough.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you so much for your kind words. It has been our pleasure to support your mum for the past couple of years; she is an extraordinary lady who is so very dear to us all. With our very best wishes to your mum and all the family.


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Review from Mary-Lou N (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't believe how lucky we were to find Sierra Homecare - I'd spoken to a number of other agencies but was struck in the initial interview by the difference. The manager focused on getting to know Dad and managed to get him to talk about Mum who had only recently died. She put in a brilliant small
regular team to suit his needs and communicated with me every week. All the carers turned up as planned and treated Dad with dignity, kindness and humour so he looked forward to seeing each one. His most regular carer was perfect for him - making him chuckle, encouraging him to do what he could himself, and bringing him out of his normally shy self. All were totally competent, caring and professional. Sadly after a stay in hospital, at 95, he could no longer be left on his own overnight so we were advised that he would be safer in a residential home. I am truly grateful to the Sierra Homecare team for everything they have done.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your kind words and lovely review, I will pass on your thanks to the team. Your dad is a lovely man and the girls will all miss him. We wish your dad all the best in his new home.


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Review from Anita C (Friend of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank this company enough for the care, compassion and professionalism given. I consider myself and my friend they were looking after for the past year fortunate to have chosen their services offered. I knew nothing about Sierra Homecare other than picking from a list of providers given to
me. From the onset of the thorough review at the house by their manager for needs and requirements, and to the honesty of the care they could provide and also from their experiences what would be appropriate. A lovely team was put in place offering continuity, competence and genuine care. It was only after a year and the requirement medically to have to transfer to residential care, we had to end our home service. However, I was pleased to know that another individual and family would be able to be comforted in their safe hands. It was really lovely to be able to keep my relative at home for as long as possible and the reassurance they gave to both of us.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your lovely review, the girls really enjoyed this visit and all agreed your friend was a true gentleman. We all wish him the best of health in his new home.


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Review from Sonya P (Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really love this care company. The owners are such a nice couple and very accommodating to my needs. The carers themselves have been well-trained and are delightful. I’ve had other care providers in the past, but this one is by far the best.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you so much for taking the time to give write a lovely review. The girls that support you always enjoy their visits to you.


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Review from Tove M (Daughter-in-law of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rave about Sierra care enough. They bent over backwards to fit us in during winter snow when all the carers were so busy. They have been a lifeline for our family. The stress it’s taken off the family knowing that my father-in-law was being looked after. Although he needed minimal assistance,
knowing someone was popping in each day to keep him safe and more importantly, sane was such a relief to us. After meeting most of his carers, they are all so friendly and diligent. Would happily recommend this lot!

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for taking the time to review our service and your kind words.


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Review from Nicola W (Solicitor of Client) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My client has been using Sierra Homecare for two years now, and we have been very happy with the level of service offered, including getting the shopping! It is very easy to get through to them with queries, and they contact me straight away if there are any concerns. My client had a fall one morning,
and it was Sierra Homecare who found her and called the ambulance. They also sit with her and have a chat which keeps her connected socially. I would have no hesitation in recommending Sierra Homecare for all your care needs at home.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for taking the time to write this lovely review; I will pass this on to the care team.


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Review from Graham D (Son of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After trying many other providers, our family feels very fortunate that we came across Sierra Homecare. We are extremely happy with them and could not recommend them more highly. All the staff provide exceptional service. All the staff go above and beyond with their care of our mother, who now regards
them as close friends as well as service providers. Having used them for three years, first for our father and then our mother, I would recommend Sierra Homecare without hesitation.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for taking the time to write this lovely review. It has been our pleasure to support your wonderful parents.


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Review from Jeff M (Son-in-law of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager stepped in at short notice to look after my father-in-law to enable us to have a few days away. He enjoyed the girl's company, and we had peace of mind while away without any worry. I wouldn’t hesitate to engage them again in the future.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for taking the time to give us this great review.


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Review from Gillian D (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Sierra Homecare for several years now, first for our father and then for our mother. During this period, our parents have, between them, had a wide variety of needs, and these have all been met faultlessly by Sierra Homecare. Both management and carers are of an exceptionally high standard,
and communication is excellent. The carers are very well trained and deal with any situation presented to them in a calm, kind and professional manner. They really do care about those in their care.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you so much for writing this lovely review, which we will share with our care team.


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Review from Julia P (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sierra Homecare has provided an excellent service to my mother. They have gone above and beyond to ensure an individualised plan of care. They provide assistance in personal care, cooking, cleaning, shopping and trips outs which my mum really enjoys. All the carers are kind, friendly, diligent and professional.
The manager is responsive and flexible in terms of my mum's needs. It has provided peace of mind and comfort that she is receiving this level of high-quality care.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for taking the time to write this lovely review; it is our pleasure to support your mum.


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Review from Hilary M (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the services of Sierra Homecare for two members of my family that have needed care to keep them safe at home. The latest has been for elderly my father. I used Sierra Homecare so that I could enjoy a holiday free from worry. My dad was very happy to see carers he knew well and some he didn’t
know quite so well but soon did! My father enjoyed an hour of “companionship” as he is quite well, just frail. The carers made him a cuppa, chatted with him while sat in the garden, washed up, and freshened the budgie's water and food. Popped into the local shop for fresh milk. In fact - all the things that I do when I visit. On the last visits, I left very late to arrange, but the manager didn’t hesitate to offer times that suited Dad. The peace of mind this gives me is priceless.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you, Hilary; the girls all enjoy his appointments.


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Review from Bridget T (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had Sierra Homecare look after her for two years before she recently needed full-time care.
Sierra Homecare provided excellent, professional carers. Mum really enjoyed and looked forward to their visits every day. The carers are kind, friendly and respectful in all aspects of their work. Nothing
is too much trouble, and they always went above and beyond for Mum. They would support her in all of her personal daily needs and support her with her daily exercises.
I have absolutely no hesitation in recommending Sierra Homecare for your loved one.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your kind words. It was our pleasure to look after your mum.


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Review from Clare (Daughter of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Sierra Homecare more highly. A fantastic, caring and supportive team that consistently went above and beyond for Mum. We were so fortunate to be able to find a service that blended into our family's own commitments and delivered care professionally and with such warmth. Thank you
so very much.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your kind words. All of our team had so much affection for your mum - a lovely lady.


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Review from Peter P (Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very fortunate t have my care needs provided by Sierra. All their staff arrive at the arranged time, never late. The staff are notated during the week, which I find very good practice. I always find something of mutual interest to talk about in the short time they are with me. They are never
flustered or hurried with my care needs, and they get me in a positive mood for the rest of the day. Quite excellent all-round!

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your lovely review; all the team enjoy their visits and feel part of the family.


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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Sierra Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.984 for Sierra Homecare is calculated as follows: ( (123 Excellents x 5) + (2 Goods x 4) ) ÷ 125 Ratings = 4.984

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sierra Homecare is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Malcolm

Malcolm Stewart

Job Title: Managing director

Joined: 2018

My name is Malcolm Stewart, and I am the founder of Sierra HomeCare, along with my wife Julle.


I decided to set up the company following my own personal experiences when trying to source care for two of my brothers diagnosed with Alzheimer's/Dementia. It was a stressful and emotional time, and I had to face immense challenges, as do so many other families, to secure quality. consistent care for my loved ones.


Like you, I want the best for my family. I don't want my brothers to be passive recipients of care but to be supported to make their own decisions and continue to live their lives as they choose, in their own homes, surrounded by their own belongings and memories, with all the significant benefits this brings to their health and wellbeing.


At Serra HomeCare we are passionate about providing the best quality care and support. We work closely with our clients and their families to provide an individually tailored service that meets our clients ' needs, reflects their choices and supports their families.


Support is provided by our dedicated team, who have been carefully selected for their skills, their values, their kindness and their passion for wanting to make a positive impact on the lives of others.


Frequently Asked Questions about Sierra Homecare

How many Carers does Sierra Homecare employ?

Sierra Homecare employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sierra Homecare to verify any information. View our terms and conditions. Sierra Homecare has a Platinum Service – more info.