Sierra Homecare

The Old Vineyard, Bury Green, Bishop's Stortford SG11 2ET
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10 28 Reviews
  • Sierra Homecare, Bishop's Stortford
Sierra Homecare is a provider of a wide range of high-quality care and support services for older people in the West Essex/ East Herts area.

Care staff can also travel to surrounding areas such as Harlow, Bishop's Stortford, Sawbridgeworth, Sheering, Stansted, Much Hadham and Little Hadham.

Person-centred care is offered to facilitate people who wish to remain living in their own homes for as long as they possibly can.

Care staff are chosen who are highly qualified for the job; being empathetic and with strong past care experience.

Candidates are fully-referenced and CRB checked, before undergoing extensive training.

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Care Provided by Sierra Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Sierra Homecare Ltd
  • Person in charge
  • Julie Stewart (Manager)

Funding & Fees Guide for Sierra Homecare

  • Prices

  • £29.00 Per Hour

  • We do offer 30-minute and 45-minute appointments as well, please call the office for further details.

Sierra Homecare Reviews (28)

Total of 28, showing 21-28
10

Sierra Homecare has a Review Score of 10 (9.984) out of 10, based on 21 reviews in the last 2 years. Over all time Sierra Homecare has 28 reviews.

Overall Experience

  • 28
  • 0
  • 0
  • 0
  • 0

Date Published

28
2
7
21
7

Review from G P (Wife of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional. Sierra Homecare is outstanding on every level. The professionalism, kindness, respect, flexibility and overall understanding of my husband's needs shown by every team member makes each day a little better for him. Everyone readily goes the extra mile, including supporting me and all the
family. We can't thank Sierra enough for the difference they make every day.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for those kind words; all our team enjoy supporting you both.


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Review from N C (Son of Client) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very fortunate to have come across Sierra Housecare, and when I met the manager, I was immediately impressed. All the staff are very friendly, helpful, reliable and they really do care. My mum is very happy with them, and I am very happy that she is well looked after. I would recommend Sierra
Homecare without hesitation.

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Review from D G (Niece of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the Sierra Homecare. Nothing is too much trouble for them, they go above and beyond with their care of our Aunt. She thinks they are all wonderful.

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Review from J H (Daughter of Client) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team give me the perfect support I need to deal with my mum's dementia. Mum has company each day and I am able to leave the house knowing mum is in safe hands.
I don't know what I would do without the manager and her team.

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Review from N M (Wife of Client) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been so supportive to my husband and I. The relationship we have is amazing and this gives me the confidence to be more independent knowing that he is with people he wants to be with and that I can trust.

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Review from John C (Father of Client) assisted by family/friend published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been unwell for many years. This prevented her from working and socialising so she hasn't many friends. The Sierra Homecare ladies have more than made up for this and knowing that my daughter is no longer isolated as she was means a great deal to me and her. I wish we had known about
you years ago.

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Review from F D (Son of Client) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really glad that my wife has found this company. They are really helpful and are just like family. Gives me some peace of mind.

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Review from M D (Daughter of Client) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the service and find the staff really willing to help. They've been so accommodating and lovely which is really rare. So glad that they were recommended to me.

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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Sierra Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.984 for Sierra Homecare is calculated as follows: ( (123 Excellents x 5) + (2 Goods x 4) ) ÷ 125 Ratings = 4.984

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sierra Homecare is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Malcolm

Malcolm Stewart

Job Title: Managing director

Joined: 2018

My name is Malcolm Stewart, and I am the founder of Sierra HomeCare, along with my wife Julle.


I decided to set up the company following my own personal experiences when trying to source care for two of my brothers diagnosed with Alzheimer's/Dementia. It was a stressful and emotional time, and I had to face immense challenges, as do so many other families, to secure quality. consistent care for my loved ones.


Like you, I want the best for my family. I don't want my brothers to be passive recipients of care but to be supported to make their own decisions and continue to live their lives as they choose, in their own homes, surrounded by their own belongings and memories, with all the significant benefits this brings to their health and wellbeing.


At Serra HomeCare we are passionate about providing the best quality care and support. We work closely with our clients and their families to provide an individually tailored service that meets our clients ' needs, reflects their choices and supports their families.


Support is provided by our dedicated team, who have been carefully selected for their skills, their values, their kindness and their passion for wanting to make a positive impact on the lives of others.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sierra Homecare to verify any information. View our terms and conditions. Sierra Homecare has a Platinum Service – more info.