Folkestone Home Care

Unit 11, The Glendale Centre, Shearway Business Park, Folkestone CT19 4RJ
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Top 20 award
10 41 Reviews
  • Folkestone Home Care, Folkestone
Folkestone Home Care is an independent home care and support service for people wishing to remain independent and live in their own home. At the foundation of the Company are four core principles: Honesty, Integrity, Respect and Accountability.

Folkestone Home care upholds these principles throughout its day to day practices. This is shown by the passion, not only for delivering excellent standards in the delivery of the care but also top class client customer service.

Folkestone Home Care is also determined to ensure staff retention through valuing the caregivers by training them above and beyond what is legally required and taking care of them so that they enjoy being at work because they are the most important members of the team.

This ensures continuity for the client. The caregivers are the eyes and ears at the front line and their input is invaluable to maintaining and improving client well being. The dedicated classroom and practical room ensure that the caregivers' training remains in line with the clients' care needs without undue delay.

Folkestone Home care looks forward to having the opportunity to support you in the way that you would wish.

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Care Provided by Folkestone Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Folkestone Home Care Ltd
  • Person in charge
  • Emma Hanwell (Manager)

Funding & Fees Guide for Folkestone Home Care

  • Prices

  • £22 per half hour

  • Half an hour is the shortest call we would consider

Folkestone Home Care Reviews (41)

Total of 41, showing 1-20
10

Folkestone Home Care has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time Folkestone Home Care has 41 reviews.

Overall Experience

  • 41
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Date Published

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Review from S H (Daughter-in-law of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While we were away in India for 6 months my father-in-law was admitted to hospital for an operation, he was then sent home. The manager visited him out of hours as she had concerns and called 999. He was readmitted with other health issues. She made sure that we were kept up to date with what was happening
and staff visited him while he was in hospital, and went above and beyond to keep us updated, sending us emails at every step and we were truly grateful. I can not rate this company, the Manager and the staff highly enough. They are all amazing.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. I will pass your lovely comments onto the team.


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Review from Max T (Son of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the manager and her team. Since asking her to put a care plan together for my elderly mother in August she has not only delivered but exceeded beyond any expectations. She has come up with solutions time and time again with her team. She keeps me informed almost daily and
when there have been concerns her attention to detail has been incredible. Myself and my two brothers can not believe the level of care she provides and in our opinion goes above and beyond. It is also testimony to her dedication in providing a service fit for purpose.


My sister-in-law whose mother is of the same age and lives in Cambridgeshire receives nothing akin to this service, no roster or feedback. I would recommend the manager and Folkestone Home Care to anyone thinking of employing a carer.
Even my mother at 92 who was with Adult Services as a manager with KCC for many years and many years ago appreciates the level of care she receives now she is on 'the other side'.


Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

I cannot thank you enough for taking the time to review us and I am so very happy that you are all so content with the level of service provided. I will pass on your wonderful review to your mother's team who will I am certain, appreciate your acknowledging their dedication and skills. Thank you


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Review from Veronica W (Friend of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wouldn't be able to cope without the carers arriving each morning to wash and dress my husband as he is now frail and has dementia. They are very kind and understanding and I would recommend Homecare.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. I will pass your lovely comments on to the team


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Review from D H (Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided, it is nice to know the times of the carer's visit. One of the biggest benefits is having my feet and back properly washed and ointment applied as I was not able to do this efficiently myself. I have found it helpful to discuss with the manager potential care provision
post-operatively having regard to the fact that I am living alone.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you for taking the time to review us. I will pass on your lovely comments to your carers.


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Review from C M (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the care team at Folkestone Home Care have been tremendously helpful in being the support I needed for my elderly mum. As I live abroad, I'm unable to be with my mum and help out with all the things that invariably crop up week to week as she struggles to maintain her independence.
Not only has the manager been excellent at organising my mum's day-to-day help but also rises to the challenge in the larger tasks that require careful planning. There have also been emergencies, and at a moment's notice, she jumps to and again excels at organising and communicating with all involved. She has a solid knowledge of medicine and is able to organise medication, keep excellent records, and converse with a medical team on these matters. I'm very thankful to the manager and her team for all they have done.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. I am so glad you have found our service to be as promised. I will pass on your terrific review to the team.


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Review from Alan F (Friend of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day Folkestone Home Care started looking after our 89-year-old friend we have all been more than impressed with the high level of care provided. The manager and her girls are brilliant - they get on well with all of us in the house and there is always lots of laughter. They have a really
professional approach to personal care and supervise occupational therapy exercises which is a load off our minds and means it is not us nagging all the time! We know the manager is always ready to help and is just a phone call away. This has been proved twice in emergency situations of late. The manager and her team are giving us our life back and care for the well-being of all of us in the house. We cannot recommend Folkestone and the team highly enough. They have exceeded our expectations and become friends while providing the highest standard of care and support in the most professional way.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. I will pass on your lovely comments to the team and I am so happy we have exceeded your expectations. This is what we want to achieve at all times.


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Review from Anne W (Daughter of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager from Folkestone Home Care has been of great help and support to me navigating the private care home system when it became apparent that domiciliary support at home was not sufficient for my mum. The manager has been on the end of the phone giving guidance and advice which has allowed me
to find the right care provision for Mum
Folkestone Home Care went above and beyond the call of duty. Thank you so very much.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. It is always a priority to ensure clients get the most appropriate care and to support families through this process, which I am glad has been a success for you.


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Review from Jane K (Daughter of Client) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has a very kind and caring manner with a friendly smile. She has been very good at reassuring my elderly parents that she and the team will look after them and that they are in safe hands. She is very efficient, organised and full of advice even before the team started attending to care
for my father. The manager has listened to our concerns and has managed the timing of the visits to fit in with my mother’s wishes. Adjusting to strangers going into your home can be tricky and sometimes quite stressful but she has reassured my parents and made them comfortable with the situation.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. Reassurance and timing is very important if the support is going to be smooth and without stress to the client and their families. All is going very well.


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Review from Brenda G (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended by a friend Folkestone Home Care, when looking for some much-needed help for my mother. I cannot believe the wonderful care they have provided they are a wonderful team and cannot do enough to make my mother's life easier for her to be able to stay in her own home. I've been caring
for my Mum on my own for the last 4 years and it's difficult to allow someone else to help with such personal care, but they have helped me so much because Mum is happy and loves all the girls it makes my life better and now allows me quality time with Mum. They are very professional and I can truly say that I would not hesitate to recommend them.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you very much for taking the time to review us. I will pass on your lovely comments to the team who, like myself will be very happy that we are delivery the promised service.


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Review from S B (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Folkestone Home Care is extremely well managed and its staff extremely well trained.
Those who have cared for me have shown exceptional attention to detail, carefully assessing my needs and planning my daily care routine, and ensuring carers assigned to me are thoroughly briefed.
They are friendly
and approachable and have treated me with compassion and dignity throughout.
The provider has also gone out of its way at times to accommodate my needs.
I cannot recommend them highly enough.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us and I am so glad that you are happy with our services. I will update the team with your lovely feedback.


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Review from Karen I (Daughter of Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and Folkestone Home Care understood the care needed for my mum and acted immediately when circumstances changed. You couldn’t want for better carers, they really care about the person and engage with them, not just for physical care but their mental care and wellbeing. I cannot recommend
them enough.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. I will pass on your kind words to the team who, like me will be very content that you are so happy with our services


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Review from Garry G (Son of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, responsive, reassuring, professional and totally empathetic are just some of the words that could be used to describe the Folkestone Home Care team. When I was faced with the reality of having to choose a care provider for my 91-year-old mum I really couldn't have made a better choice. From
the initial planning stage through to service delivery the Manager and her team have been flawless. The friendliness of the carers and the kindness and patience they show my mother (and me!) have been without equal. All of my expectations have been surpassed and I would have no hesitation in recommending Folkestone Home Care to anybody facing the difficult task of choosing a Care Team for an elderly loved one.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so very much for taking the time to review us. I will pass your lovely comments on to the team who will be very happy that we have not only fulfilled you expectations but suspassed them!


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Review from Christopher O (Son of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Folkestone Home Care have been providing home care for my 95-year-old mother at our flat. My mother is in terminal decline and her medical care is palliative. The team is characterised by its compassion, professionalism and love. Every team member has performed faultlessly and delivered sustained care
of the highest quality. They are angels.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you for taking the time to review us at a particularly difficult time for you. I will pass your very kind comments on to your mother's team, and am so glad that the quality of care we always strive for is being delivered.


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Review from Lucy M (Daughter of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely recommend Folkestone Home Care. I had to find urgent home care for my mum with dementia, due to her partner passing away. The manager came out to meet us straight away and was so friendly, professional and knowledgeable. Carers were in place and a rota drawn up within a few days. Really impressed
with the care provided to my mum by the lovely girls, coming up with ideas for lunch plans, playing the guitar for her and being flexible with us needing cover for her appointments and lunches. The carer even went with my mum to the hospital when she was found to be unwell one morning. Definitely glad we chose this company.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so very much for taking the time to review us. I will pass on your lovely comments to the team. We always strive to deliver the very highest quality service.


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Review from A W (Wife of Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the attention we have received from Folkestone Home Care. Our first interviews were helpful and all-inclusive and resulted in my husband being cared for, for three hours per week so I can have time to myself. The carer always arrives on time, always greets my husband with
a smile and conversation, and I gather spends time looking at books, going around the garden and engaging in conversation. She also does my ironing! My husband is always relaxed and happy on my return. I feel completely at ease leaving him with his carer.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. I am so glad you are happy with our service and I will pass on your comments to his carer.


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Review from Gillian D (Wife of Client) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are so friendly. My husband likes a laugh and we end up having a good laugh all together. They are very professional, very good and even do his exercises with him. My husband doesn't take to people straight away, but with these carers, he is very comfortable. They take great care of him.
They are worth every penny we pay. They keep an eye on his blood pressure and send the results to our doctors. Always clean up after they finish. Cannot speak highly enough of them.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. I will pass on your lovely comments to the team


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Review from R W (Son of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services of Folkestone Home Care for 2 weeks now. The initial contact and information with was very professional and the introductory meeting very helpful and informative. My father has since been very happy with his daily visits and I would be very happy to recommend them to
other potential clients. They do seem to be a company who really care.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. I will pass your comments to the team. Client happiness and well-being is always our top priority . Many thanks again.


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Review from H A (Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Folkestone Home care. They go above and beyond. Always punctual, caring and considerate. They always ask you how you want things done. They treat me with dignity and respect at all times. They are all really easy to talk to and I have a lovely chat while they help me every day.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. I am so glad you are happy with our services and I will pass on your lovely feedback to your team.


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Review from Beverley C (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I did a lot of research when looking for care for my mother and was drawn to Folkestone Home Care as their response to my initial enquiry was personal, not just a standard business email, but a phone call to better understand our needs. This initial impression was then matched entirely by the time that
they cared for mum. Her needs developed at a speed that confounded the medical profession yet, at all times, Folkestone Home Care responded with compassion and support for all of the family, flexing their services to deliver what was required, at times with no notice. Then, when it became clear, that Mum's health was failing, they used their knowledge and influence to support me to get Mum the best possible help. Our family will never forget the support given to us all by Folkestone Home Care and would recommend them without hesitation.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so very much for taking the time to review us. I am so glad that our services impacted in such a positive way. We always strive to be bespoke to each individual and it is good to know that this is indeed the case. Thank you again and take care.


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Review from Andrew B (Son of Client) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the advancing years of my parents, I had to look at care options, especially for my mother who has dementia and no mobility. An abortive residence in a care home which resulted in my mother being admitted to A&E led me to look at domiciliary care providers who could meet her care needs. Folkestone
home care were the most impressive of the local care providers being genuinely interested in my circumstances and my mother's care needs.
It's now been three months since Folkestone home care started supporting my mother. The carers are professional and attentive and the proprietor is very approachable and knowledgeable. I am particularly impressed with the concerted effort to improve my mother's skin condition when undertaking personal care as I was resigned to it being poor due to incontinence. Given the current state of social care, I am relieved that I managed to find Folkestone homeware and happy to recommend them to others.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to write a review and I am so pleased you are happy with the service we provide. This positive outcome is what we are always striving for. I will update the team, who I know will be very happy to hear about this lovely review.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Folkestone Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Folkestone Home Care is calculated as follows: ( (59 Excellents x 5) ) ÷ 59 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Folkestone Home Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (0)

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Frequently Asked Questions about Folkestone Home Care

What Type of Services does Folkestone Home Care offer?

Folkestone Home Care offers Home Care.

How many Carers does Folkestone Home Care employ?

Folkestone Home Care employs 9 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Folkestone Home Care to verify any information. View our terms and conditions. Folkestone Home Care has a Platinum Service – more info.