Folkestone Home Care

Unit 11, The Glendale Centre, Shearway Business Park, Folkestone CT19 4RJ
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Top 20 award
10 41 Reviews
  • Folkestone Home Care, Folkestone
Folkestone Home Care is an independent home care and support service for people wishing to remain independent and live in their own home. At the foundation of the Company are four core principles: Honesty, Integrity, Respect and Accountability.

Folkestone Home care upholds these principles throughout its day to day practices. This is shown by the passion, not only for delivering excellent standards in the delivery of the care but also top class client customer service.

Folkestone Home Care is also determined to ensure staff retention through valuing the caregivers by training them above and beyond what is legally required and taking care of them so that they enjoy being at work because they are the most important members of the team.

This ensures continuity for the client. The caregivers are the eyes and ears at the front line and their input is invaluable to maintaining and improving client well being. The dedicated classroom and practical room ensure that the caregivers' training remains in line with the clients' care needs without undue delay.

Folkestone Home care looks forward to having the opportunity to support you in the way that you would wish.

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Care Provided by Folkestone Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Folkestone Home Care Ltd
  • Person in charge
  • Emma Hanwell (Manager)

Funding & Fees Guide for Folkestone Home Care

  • Prices

  • £22 per half hour

  • Half an hour is the shortest call we would consider

Folkestone Home Care Reviews (41)

Total of 41, showing 21-40
10

Folkestone Home Care has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time Folkestone Home Care has 41 reviews.

Overall Experience

  • 41
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Date Published

41
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5
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31

Review from Martin C (Son of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Folkestone Home Care has never let us down in the years that we have received their high standard of care and, as the needs of my parents have increased, they have continued to provide increased care in what is a very difficult situation with staff shortages and complications due to the pandemic.
We
appreciate their holistic approach in their care for their clients and families and their dedication to ensuring, as far as possible, a safe and healthy life in their own home for as long as possible.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us and I will pass your positive comments on to the team who will be very happy to know you are content with our care service.


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Review from Ian R (Son of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first meeting I have been very impressed by the Director/Registered Manager of Folkestone Home are. She has proven she is very committed to deliver the best of care and my father and I have been very happy with her and her team since the beginning.


My father lives well over 100 miles from

me and the rest of his family, so we have been reassured that he is in capable hands. She and her team have been brilliant, showing kindness and concern, especially on those days when he has felt a little under the weather. She has also been proactive in making sure Dad’s surgery is updated on Dad’s health condition and has prompted them to visit and review his medications.


I cannot speak highly enough of the care and attention she and the team have shown my father.


Reply from emma hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. I will update the team with your terrific comments which I am sure will add to an already great morale! Thank you again.


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Review from Roy B (Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Folkestone Home Care enough! They were fantastic, and I have no hesitation in wholeheartedly recommending them. 15 out of 10 is understated, and I'm a fussy person. The manager is a joy to work with, really friendly; courteous; old school, responsible attitude. And she attended when
stated. It is a very professional, and reliable operation. Led from the top, they went out of their way, well above their remit to ensure I was well cared for. You can tell, Folkestone Home Care have that ethos to help out where they can. I’m not saying they are the best in the area, but they’re in the top 1.

Reply from emma hanwell, Director/Registered Manager at Folkestone Home Care

I cannot express my gratitude to you for such fantastic feedback and taking the time to review us as it brings reassurance to potential clients. I will pass on your lovely comments to the team. Kindest regards


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Review from L J (Friend of Client) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have a friend who is 100 and lives alone, close to where we live. For the last several months our friend has been cared for by the team at Folkestone Homecare. The care provided has been of the very highest standard and delivered with care, compassion and dignity, as well as humour. Nothing
is missed, the smallest details are attended to in order to enhance the quality of care provided, and the manager oversees it all and is very hands-on, her staff are marvellous and our friend looks forward to their visits. The staff attending are always punctual, polite and genuinely care about what they are doing and how they deal with our friend.


Perhaps the best way I can describe the quality of care is to say this. My own mum is elderly, should the situation arise whereby she needed home care, I would not hesitate in making Folkstone Home Care my first port of call as I know exactly the very high quality of care that would be provided.


Reply from emma hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us and I am so glad that you have witnessed the care we deliver and feel so positive about it. I will pass on your lovely comments to the team who are indeed the backbone of the company!


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Review from Shirley D (Daughter-in-law of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been receiving care from this agency for the past four months and is very satisfied with her overall care. She has found the carers to be polite, respectful and willing to do any chores requested. One of the carers has taken over and is nurturing her Orchid plant, much to the delight
of the client, as it's a gift from her grandson. We were pleasantly surprised that there was no disruption of service during the recent snowstorms. The staff are punctual, and if for some reason they were unable to make the designated time, they phoned the client to inform her. This is a very necessary thing, in my opinion, as clients want to be able to depend on a carer showing up at the given time. We've found the staff are happy to make suggestions if they feel it will improve the care given e.g. switching the main meal from mid-afternoon to the evening. This makes it more compatible with the client's lifestyle. Knowing someone checks twice a day has made us comfortable with her living alone.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us. I will pass on your lovely comments to the team who I know will be really pleased that you are happy with the services provided.


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Review from Robert H (Husband of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that has been provided has been excellent. Timekeeping has been punctual. I have been given assistance to source other necessary items and given help finding a chiropodist and a mobile hairdresser.

Reply from Emma Hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for taking the time to review us because I know how busy you are! I will pass on your lovely comments to the team as I know they will be happy to know you feel our service is five star. Thank you again.


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Review from Trevor C (Son of Client) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Folkestone Home Care, are a small team of carers and are always on time and very professional. They initially visit the client and tailor the care plan to suit the individual needs of each client. They carry out 6 monthly reviews of the plan and adjust where necessary. They are also very supportive
and help with arranging mobility equipment etc supplied by the NHS. Each week we are issued with a list of visits with the name of the carer and the estimated time of arrival. These times are adhered to as much as possible and in the 2 years, or so of our relationship they have only been late a handful of times and that is normally due to an emergency elsewhere. If during their visit to a client they decide that the client is unwell or is having difficulties, they are very good at notifying the next of kin or if necessary call for the emergency services to attend. Altogether a very satisfactory setup.

Reply from emma hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for such a great review. We are very passionate that the care fits around the clients life and not the other way round which is why we feel it is so important to honour the times for calls requested from the very beginning. Thank you again I will forward your comments to the team.


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Review from Maggie M (Power of Attorney of Client) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In January 2020 Folkestone Home Care began to help our elderly friend, a widow with no close family. Formerly a chic, active woman, her quality of life was declining rapidly with poor mobility and other problems. The manager and her team have done more than we would have believed possible. Our friend,
who was reluctant to acknowledge or share her problems now looks brighter, healthier, light-hearted again: able to remain in her home, her quality of life vastly improved. The manager has coordinated medical care with different agencies and organised her meds, ensured that she has healthy meals, that she, her house, and her clothes are clean and fresh. Always been there in a crisis. They take her to appointments the hairdresser, shopping. Like close family, they have helped with personal paperwork, resolved numerous difficulties, facilitated projects to enable her to get about and many times have gone out of their way to help our friend to stay in her home. We wholeheartedly recommend Folkestone Home Care. Wonderful.

Reply from emma hanwell, Director/Registered Manager at Folkestone Home Care

Thank you so much for your review. I will pass your lovely words on to the team who will be thrilled you have seen such a difference. It has been and will continue to be a pleasure as always to do what we can to enable your friend, our client. Many thanks.


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Review from Trevor L (Nephew of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last November I needed to find help for my aunt, she is 92, living alone and sufferering from ongoing medical conditions. After investigating numerous options, we finally decided she would be best suited to staying at home and invited Folkestone Home Care to provide the support she needed. We were very
impressed with the initial contact discussions in reassuring my aunt that everything which was being arranged was in her interest and for her wellbeing. For the past six months, Folkestone Home Care have attended three times per day. They quickly established contact with her GP and local pharmacy to resolve medication issues, they also made contact with local Social Services to resolve some house safety concerns. When GP, chiropody and hospital visits have been necessary, the appointments were arranged and chaperoned by Folkestone Home Care. They are now the first point of contact for my aunt’s “Life Line” call system and have been in attendance on several occasions when she called for assistance and even accompanied her to hospital.

Reply from emma hanwell, Director/Registered Manager at Folkestone Home Care

Dear Trevor, Thank you for taking the time to review us. I will pass on you 5-star rating and comments to the team, who I know will be pleased.


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Review from Beryl H (Daughter of Client) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is wonderful to have 'peace of mind' once again. A huge thank you to the truly competent, hardworking manager and her team for the all-round professionalism, support and above all genuine care and understanding. Our mum has dementia/Alzheimer’s and for the last ten years has had a full-time live-in
carer who has become part of our family. In September Mum lost most of the use of her legs. Wishing to keep Mum in her home with her carer whom she (and we) know and trust, we were met with a huge dilemma as to how to deal with things such as a hoist and 'additional hands' were needed. We struck gold when the manager came into our lives and she has worked with us and our carer to achieve all that we need now and ongoing to keep Mum in her own home. The manager has been working with us now for several months and I have held back writing this review as I wished to be sure of my feedback. I would recommend Folkestone Care in an instant and would urge anyone looking for 'additional support' to chat to the manager.

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Review from Michéle E W (Client) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last few months, my husband and I have been looked after by the manager and her carers. We have both been overwhelmed by the high level of care they have afforded us. They have always been so very kind, helpful and supportive of all our needs, way beyond the call of duty. They have treated us
and our home with the utmost respect and dignity which we so greatly appreciate. We cannot thank them enough and would certainly recommend them.

Reply from Emma Hanwell, Manager at Folkestone Home Care

Thank you so very much for your lovely review, we are all so happy you have both made such super progress you no longer require our services although you will also be very much missed.


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Review from J G (Client) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and helpful care.

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Review from A W (Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I had with Folkstone House care was exceptionally good. Most efficient, kind and professional. Nothing was too much trouble over a wide range of issues which I am sure speeded my recovery.

Reply from emma hanwell at Folkestone Home Care

Thank you so much for your review. It was a pleasure supporting you to a full recovery and I am very glad you were happy with the service we delivered.


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Review from Julia H (Daughter of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from my first contact with Folkestone Home Care, an email sent from Australia, I was impressed by the warmth and professionalism of the company. My visually impaired 93-year-old mother lives in Folkestone, cared for by my sister. When my mother became unwell at Christmas the family realised that
extra support was needed. At short notice, the Manager made arrangements to assess the situation and worked out a care plan that would suit the situation. This plan has now been in place for a couple of months and the whole family is very impressed with the quality, attention to detail and the caring of all staff involved. My mother's wishes are paramount and she is always consulted to make sure the all is well.
We consider ourselves lucky to have discovered Folkestone Home Care and are happy to recommend them to others in a similar situation.

Reply from emma hanwell at Folkestone Home Care

Thank you so much for your lovely review and I will pass on your comments to the team. I am very happy that you have found our service to be the high standard we always aim to deliver.


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Review from Barbara T (Partner of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner of this company has been exceptional.
Her well-trained staff follow her lead and my partner (and me) have been treated with respect, dignity and above all kindness and understanding.
A very professional company.

Reply from emma hanwell at Folkestone Home Care

Thank you for taking the time to review us. I will pass your comments onto the rest of the team, who will be as thrilled as I am, that you are both so happy with the high standard of service that we always aim to deliver.


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Review from Tania M (Daughter of Client) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a relief it was to have found Folkestone Home Care when I did. With two elderly parents living separately and no other family other than myself to be their support, I found myself in a situation this February where I just needed another me! Folkestone Home Care were just fantastic - my first phone
call to them filled me with confidence as I poured my concerns out to them, to which they had a solution for each problem. The management first and foremost had such a sympathetic understanding of everything I was overwhelmed with and their holistic 'can do' solutions that they offered me... I just knew it was all going to be alright.
I would absolutely recommend this local company and to summarise their service from office through to their carers is 'outstanding'. Thank you Folkestone Home Care.

Reply from emma hanwell at Folkestone Home Care

Thank you so much for taking the time to review us. I am so pleased we were able to help support you and your parents. I will pass on your message on to the team, who will be thrilled.


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Review from K H (Wife of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They come at exactly the time we have asked for and never late. We have the same carer except on her day off.

Reply from Emma Hanwell at Folkestone Home Care

Thank you for reviewing us. I am so glad to see you are content with our services. I will pass on your review to the team.


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Review from Bryan M (Partner of Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care company has been very professional from the first contact. All the staff have been polite, friendly and caring.

Reply from Emma Hanwell at Folkestone Home Care

Thank you so much for reviewing us. It has been a pleasure working with you to get the support you required and I will pass onto the team your lovely comments.


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Review from Deborah C (Daughter-in-law of Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have experienced very comprehensive care whatever the need is at the time. Detailed analysis of the underlying situation and working with the clients to improve the quality of their life. The same carer has been involved throughout with extensive back up from the care manager in the initial stages while
the needs of the client are being met and ascertained. Also, the care manager has worked closely with the family in all the decisions and problem-solving.

Reply from Emma Hanwell at Folkestone Home Care

I am so glad to hear that you have found our service to be of a high standard and that you have scored us so highly. I will pass your comments onto the team who will be delighted.


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Review from Stephen B (Son of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with good fortune that we came across the manager from Folkestone Home Care to assist with the care of my father who is now in his late eighties.


My father likes to remain independent at home but needs assistance with his routine, his carer is the ideal person in this role being able to help

with every aspect of his well being.


His carer has a cheerful and amiable disposition which has endeared her to my father and us, her positive and practical approach makes sure the day to day issues are covered then his carers follows this up with the sourcing of equipment and materials to aid my father’s health and quality of life.


My father's carer is in constant contact with advice and suggestions which is of considerable help to the family and to make sure Father’s best care and attention is achieved.


Reply from Emma Hanwell at Folkestone Home Care

Thank you so much for taking the time to send in such a lovely review. We are very glad we have been able to support your father in such a way that everyone is happy with our services. I will ensure your review is passed onto the team.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Folkestone Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Folkestone Home Care is calculated as follows: ( (59 Excellents x 5) ) ÷ 59 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Folkestone Home Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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