Folkestone Home Care

Unit 11, The Glendale Centre, Shearway Business Park, Folkestone CT19 4RJ
Submit a Review
Top 20 award
10 41 Reviews
  • Folkestone Home Care, Folkestone
Folkestone Home Care is an independent home care and support service for people wishing to remain independent and live in their own home. At the foundation of the Company are four core principles: Honesty, Integrity, Respect and Accountability.

Folkestone Home care upholds these principles throughout its day to day practices. This is shown by the passion, not only for delivering excellent standards in the delivery of the care but also top class client customer service.

Folkestone Home Care is also determined to ensure staff retention through valuing the caregivers by training them above and beyond what is legally required and taking care of them so that they enjoy being at work because they are the most important members of the team.

This ensures continuity for the client. The caregivers are the eyes and ears at the front line and their input is invaluable to maintaining and improving client well being. The dedicated classroom and practical room ensure that the caregivers' training remains in line with the clients' care needs without undue delay.

Folkestone Home care looks forward to having the opportunity to support you in the way that you would wish.

Show Folkestone Home Care on the Map

Care Provided by Folkestone Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Folkestone Home Care Ltd
  • Person in charge
  • Emma Hanwell (Manager)

Funding & Fees Guide for Folkestone Home Care

  • Prices

  • £22 per half hour

  • Half an hour is the shortest call we would consider

Folkestone Home Care Reviews (41)

Total of 41, showing 41-41
10

Folkestone Home Care has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time Folkestone Home Care has 41 reviews.

Overall Experience

  • 41
  • 0
  • 0
  • 0
  • 0

Date Published

41
2
5
10
31

Review from Karen W (Daughter of Client) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Folkestone Home Care on the Wednesday and an assessment was done on Thursday and care started on the Friday, a very prompt and efficient service.
On explaining my Mum's needs, I was told only 3 carers would visit Mum due to her needs as she needed to get to know the carers providing the
care and not see different carers each time, she needs continuity, photographs were provided so my Mum can recognise them.
Individualized care is provided and my Mum's needs are understood and call times adjusted to accommodate this.
Folkestone Home Care provide the personal touches you would provide for yourself.
I am kept informed by phone, text or email and will be contacted immediately of any urgent situations.
Folkestone Home Care are providing outstanding care to my Mum, they go above and beyond of what I was expecting. Not only are they supporting my Mum but me as well, I'm reassured my Mum is cared for with dignity and respect.

Reply from emma hanwell, Director/Registered Manager at Folkestone Home Care

Thank you for your lovely review, we are so glad to have been able to step in and support your mum and that we have exceeded your expectations, I will ensure your comments are passed onto the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Folkestone Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Folkestone Home Care is calculated as follows: ( (59 Excellents x 5) ) ÷ 59 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Folkestone Home Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Folkestone Home Care to verify any information. View our terms and conditions. Folkestone Home Care has a Platinum Service – more info.