Dell Care

71 Hubbard Close, Wymondham NR18 0DX
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9.9 16 Reviews
  • Dell Care, Wymondham
Dell Care, a CQC rated Good organisation (May 2017), is a home care agency offering bespoke care packages to people living in the community.

Based in Wymondham, the company is made up of a small team of carers who offer a professional and compassionate service. Their aim is to empower clients to live independently, providing care and support that is designed and delivered around individual needs.

With a wealth of experience, the whole team prides itself of delivering care that promotes dignity and respect, treating clients as they would wish for their own families to be treated.

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Care Provided by Dell Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Dell Care
  • Person in charge
  • Heather Websdell (Manager)

Funding & Fees Guide for Dell Care

  • Prices

  • 30 minute call £24.50
    45 minute calls £27.50
    60 minute calls £29.50

Dell Care Reviews (16)

9.9

Dell Care has a Review Score of 9.9 (9.927) out of 10, based on 16 reviews in the last 2 years. Over all time Dell Care has 16 reviews.

Overall Experience

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Date Published

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Review from Maurice W (Client) assisted by family/friend published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell Care have supported me for a few years now. They started just with domestic help and as my needs changed, they adapted the care. I now have visits daily that range from help in my home, taking me shopping, food and drink preparation, trips out shopping and some companionship. I look forward to
seeing my carer and she is always happy to help me. I would definitely recommend Dell Care to anyone who needs some support as they have never let me down.

Reply from Julie Warren, Assistant Manager at Dell Care

Thank you for the lovely review you have given us and we are pleased to hear you are happy with the service we provide and that you look forward to seeing your carer.


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Review from J B (Son-in-law of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been having his carers visit him for a few years now. As a family we are very happy with the help he has and feel he is in safe hands. He seems much happier since they have started.

Reply from Julie Warren, Assistant Manager at Dell Care

Thank you for your positive review. We are pleased you are happy with the care we provide to your father-in-law and that he is also happy with his carers he has visit him.


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Review from Sheridan B (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided to my Dad. The manager and staff are always helpful and supportive. Dad enjoys the visits from the carers. They are aware of Dad's care needs and are reliable and caring. They look after Dad and ensure he is happy.

Reply from Kathy Burt, Finance Manager at Dell Care

Thank you for your positive review. We are pleased you are happy with the care we provide to your dad and that he is also happy with his carers he has visited him.


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Review from Justin M (Son of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell Care provided flexible and professional care services for both my father and mother. Dell were able to respond to our family needs within 24 hours and provided ongoing care for over 1 year to both my parents. My brother and I were updated on a regular basis and Dell provided us with the flexibility
to increase the care required and for our parents to remain in their home. I would certainly recommend Dell Care to anyone requiring in home care assistance, whether an hourly pop-in service or end-of-life care.

Reply from Julie Warren, Assistant Manager at Dell Care

Thank you for taking the time to write us a lovely review, we really appreciate it. We are pleased to hear that you were happy with the care we provided to your parents and glad we played a part in them being able to remain at home for as long as possible together.


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Review from Dean B (Husband of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been having care provided by Dell Care for quite a few years now and mainly had two different carers attending her daily visits. The carers that come have all been very caring and compassionate to my wife's needs and I feel relaxed leaving her in their capable hands while I go out to work.
The management are also very approachable and always willing to help where possible. I'd recommend Dell Care to anyone needing care for a loved one.

Reply from Heather Websdell, Manager at Dell Care

Thank you for taking the time to leave us a review. We are really happy to hear that you appreciate the care we provide to your wife. She is a pleasure to assist.


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Review from Lee M (Son of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell Care looked after both my parents for a number of years and provided an excellent service throughout for which my brother and I were extremely grateful.
We could always rely on Dell Care and trust the advice and care recommendations they provided.

Reply from Kathy Burt, Finance Manager at Dell Care

Thank you for your positive words. We are happy that you and your brother were pleased with the support we gave to both your mother and father and that you trusted us with their care. They were a lovely couple and all the carers enjoyed supporting them both with their individual needs


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Review from C G (Son of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Dell Care to be very responsive to my Mother's and our needs. Communication with my mother who has Dementia and ourselves is excellent. The company owners organise their staff and respond directly to client enquiries. We feel confident in entrusting day-to-day care to Dell Care and are
happy to recommend them.

Reply from Julie Warren, Assistant Manager at Dell Care

Thank you for the positive review you have given us and we are happy to hear that we are providing support you are happy with and for trusting us with your mother's needs.


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Review from F G (Daughter-in-law of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother-in-law needed regular care at home after hip replacement surgery.
We are so grateful to Dell Care who have provided the vital support she requires. The friendly carers are efficient and professional, and the managers are approachable and responsive.
Dell Care delivers everything
we had hoped for and more.

Reply from Julie Warren, Assistant manager at Dell Care

Thank you for taking the time to leave us such a positive review. We are pleased you are satisfied with the care we are providing and your mother-in-law is a pleasure to assist.


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Review from Jane R (Daughter of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received excellent care which was always reliable, friendly, respectful and very caring. They were responsive to Mum's needs and provided exactly what was needed. They made a huge difference to Mum's quality of life for which I am very grateful. We were very lucky to find them.

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Review from B T (Client) published on 12 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using this service for some time and am well satisfied with all the care I have and am still receiving.

Reply from Julie Warren, Assistant manager at Dell Care

We are glad you are satisfied with the service you are receiving.


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Review from Jamie H (Son-in-law of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell Care looked after my mother and father-in-law during the last months of their lives and helped them to both remain in their own home for as long as was safe to do so. During their time assisting my in-laws the staff attending were always on time, polite, friendly and professional within the roles.
Me and my wife always felt happy knowing the parents were in safe hands. If we ever had any questions or needed to speak with the manager we either got a response straight away or within a short time period. If the time comes that my own parents ever need help I wouldn't hesitate in contacting Dell Care.

Reply from Heather Websdell, Manager at Dell Care

Thank you for your kind words. We are happy that we were able to care for your mother and father-in-law and were able to assist them with following their wishes with remaining in their home for as long as possible. They were a pleasure to visit


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Review from Amanda B (Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a client of Dell Care for almost nine years now having previously used other care companies. During this time I have had many lovely carers including my main carer. They all go above and beyond to make my life easier and happier. Nothing is too much trouble and I know they genuinely do care.
When assisting me with personal care I never feel embarrassed or ashamed and everything is done to a very high standard, which really helps my obsessive-compulsive disorder. Any housework tasks, cooking and cleaning are also done to a very high standard and when friends or family visit they always comment on how lovely the house looks. So if you are looking for a care company that treats you with kindness and dignity, respects your personal choices and brightens up your day with their individual sense of humour, then look no further you have found it.

Reply from Heather Websdell, Manager at Dell Care

Thank you so much for such a brilliant review. It really makes our day to hear we are doing such a good job and you are happy with the service we are providing to you.


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Review from K M (Daughter of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell Care have been fantastic in caring for my dad and can be relied on totally. They are very punctual attentive, knowledgeable, caring and professional.
My dad is a very proud and independent man but now needs additional help to enable him to remain in his own home. Dell Care has made this a problem
free solution and he looks forward to their visits.
Dad feels he can ask them for help with things generally and he enjoys the companionship whilst they are visiting.
I would certainly recommend Dell Care to anyone looking for a very professional home care service provider.

Reply from Julie Warren, Assistant manager at Dell Care

Thank you for your lovely review. We are so happy to hear that we are making a difference in your dad's daily life. The staff that attend think your dad is a lovely man and enjoy the opportunity to support him.


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Review from J W (Daughter of Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dellcare provided an excellent support service and communicated well to ensure Mum’s care needs were covered. They never let us down and accompanied Mum to appointments when the family was not available to take her.

Reply from Julie Warren, Assistant manager at Dell Care

Thank you for your kind review. All the staff said it was a pleasure to care for your mum when we visited.


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Review from Julia T (Daughter of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was provided to my dad. Very reliable carers who worked with such sensitivity and professionalism. It was also easy to contact the manager and staff when needed too. Highly recommend Dell Care.

Reply from Heather Websdell, Manager at Dell Care

Thank you for your review. It was a pleasure to get to know your mum and dad for the time we assisted.


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Review from Kaye T (Daughter of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell Care provided excellent care for my mother. They were always reliable and kept me informed with a weekly email of their planned visit times which helped tremendously with keeping my mum happy as with Dementia she needed continuity and reassurance that someone would be attending and likewise gave
me great peace of mind. I can truly say I wouldn’t hesitate to recommend Dell Care to anyone who is looking for someone to care for themselves or a family member.

Reply from Heather Websdell, Manager at Dell Care

Thank you for this review, the carers really enjoyed being able to look after your mum.


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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Dell Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Dell Care is calculated as follows: ( (89 Excellents x 5) + (7 Goods x 4) ) ÷ 96 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dell Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Heather

Heather Websdell

Job Title: Owner and Manager

Joined: 2014

Heather has worked in care for 32 years in various fields of care. In 2014 Heather decided there was a better way to run a care company so set up Dell Care. Since then she has gained her level 5 NVQ in health and social care and received good in all areas on her first CQC inspection in 2017 and CQC has had no concerns since doing a re-inspection. Heather still remains hands-on with attending care calls with the clients as well as running the company


Julie

Julie Warren

Job Title: Assistant Manager

Joined: 2015

Julie has worked in care for 22 years in various fields. She joined Dell Care in 2015 as a care assistant and has since completed her NVQ level 5 in health and social care and worked up to the role of assistant manager. Julie helped Dell Care in gaining a rating of good across the board on their first CQC inspection in 2017. She is a popular member of the team with all clients and staff members


Gwyneth

Gwyneth Campbell

Job Title: Care Assistant

Joined: 2022

Gwyneth is a part-time member of the team. She has worked in care for around 30 years in various roles, including being a care coordinator. Gwyneth holds a level 4 NVQ in health and social care. She is a well-liked member of the team and is always willing to help out when needed


Kim

Kim Woodbine

Job Title: care assistant

Joined: 2024

Kim is the newest member of the team. She has many years of experience working in care, ranging from being in an assistant manager role to a care assistant. Kim has worked in various care settings and out in the community. Kim has her NVQs 2 & 3 and 3 in management.


Frequently Asked Questions about Dell Care

What Type of Services does Dell Care offer?

Dell Care offers Home Care.

How many Carers does Dell Care employ?

Dell Care employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dell Care to verify any information. View our terms and conditions. Dell Care has an Enhanced Service – more info.