Epiphany Care Services

34 The Fairway, Angel House, London N14 4NY
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8.5 4 Reviews
  • Epiphany Care Services, London
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Care Provided by Epiphany Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Epiphany Care Services Ltd
  • Person in charge
  • Angelina Otoo (Registered Manager)

Funding & Fees Guide for Epiphany Care Services

  • Prices

  • Hourly rates from £19.00 per hour
    Live Care from £950

  • We charge in line with the unique needs of each individaual client to ensure clients only pay for the care they need.
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Epiphany Care Services Reviews (4)

8.5

Epiphany Care Services has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Epiphany Care Services has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
1
2
2

Review from V G (Daughter of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Epiphany Care helped our family in a difficult time when we needed support with flexible hours due to my job. Carers were very proactive and encouraging and it has promoted recovery for my family in a big way. Going out for walks and helping with everyday tasks to maintain a routine has been really
important. We are very appreciative for the help we have received.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H L (Daughter of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Epiphany Care looked after my elderly mother with dementia and provided an excellent service.
As a nurse I was very impressed with the quality of care provided and the care staff as they would always go the extra mile.
They used a specific approach for people with dementia which encouraged my mum
to do as much as she could for herself and we were overall extremely happy with the care provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vicky D (Client) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Epiphany Care helped me out in an emergency when my private carer had to suddenly leave. The staff are always very caring and supportive. I am very happy with the support provided. They are also helping me to try and regain some independence after self-isolating and taking me out for walks to improve
my mobility. I am very grateful for what they do.

Reply from Angelina Otoo, Manager at Epiphany Care Services

We were delighted to be able to help you during your urgent period of need and look forward to continuing to support and enable you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrieca (Client) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Epiphany for my mother who had Dementia and additional high needs. After Epiphany got involved, I managed to get my mother a better rate of Direct Payments to help pay for her care, which included suitable care workers who spoke Italian, as my mother's Dementia had her falling back into her first
language. The sensitivity of service and the genuine empathetic service I received was frankly above and beyond. The manager was always on hand to advise me every stressful step of the way. I was at my wit's end before contacting the agency and was myself, falling ill. This was such an invaluable help as this allowed me to spend more quality time with my mother and this was invaluable to our family. The combination of dedicated care services alongside access to the specialist care consultancy provided is unrivaled as it made me aware of my mother's rights as well as my entitlement to a Carers Assessment and personal budget. An excellent and unique home-care agency.

Reply from Angelina Otoo, Manager at Epiphany Care Services

It was a pleasure to be able to support you and your family during a difficult time, to achieve positive outcomes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Epiphany Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Epiphany Care Services is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Epiphany Care Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2022

Overall
Insufficient evidence to rate

  • Caring

    Insufficient evidence to rate

  • Effective

    Insufficient evidence to rate

  • Responsive

    Insufficient evidence to rate

  • Safe

    Insufficient evidence to rate

  • Well-led

    Insufficient evidence to rate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Epiphany Care Services

What Type of Services does Epiphany Care Services offer?

Epiphany Care Services offers Home Care.

How many Carers does Epiphany Care Services employ?

Epiphany Care Services employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Epiphany Care Services to verify any information. View our terms and conditions. Epiphany Care Services has a Basic Service – more info.