City Home Care Ltd

HAYA Centre, 90/B East Avenue, Hayes UB3 2HR

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7 Reviews

City Home Care Ltd, Hayes

Care Provided by City Home Care Ltd

Type of Service
Home Care Provider
Privately Owned

Specialist Care Categories
Alcohol Dependence (past or present)
Dementia
Drug Dependence (past or present)
Learning Disability
Mental Health Condition
Older Person Care
Personal Hygiene Care
Physical Disability
Sensory Impairment

Other Care Provided
Adult Home Care (18+)
Home Care for Children

Good to Know

Owner
City Home Care Ltd

Person in charge
Rashid Jama (Manager)

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Review from M W (Daughter of Client) published on 17 April 2021
Submitted via Website • Report

Overall Experience

City Home Care Ltd have been providing care for my mother and their services have been good, effective, responsive and caring.The staff were professional, reliable, arrived on time and gave us as a family a lot of support. Overall, a good service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lee A (Daughter of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience

A good, friendly service. A few teething troubles at the beginning but they were quickly resolved. The ladies are nice, polite and professional, as are the managers who are always happy to help. My mother is happy with the service which says a lot as she is very difficult to please.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Jasweer L (Son of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience

The carer is a true professional and very empathetic towards my ninety three old father who has mobility issues and also who had Covid-19 last year. My ratings below are for her in particular and not reflective of other carers in the organisation.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Nayyer B (Daughter of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience

Carers from this agency are good caring people, time wise they do all in their power to help patients and their next of kin well informed. I have no issues with this service, mum is being looked after well, even when she may be difficult at times due to her diagnosis.

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Management

Treated with Dignity

Value for Money

Review from Verna B (Daughter of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience

Great, warmhearted carers who have empathy which is displayed whenever they look after mom. We are truly grateful for their dedication and attention to details with her care. They are kind, friendly and they work very hard in ensuring mom's comfort and dignity is in tact.

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Management

Treated with Dignity

Value for Money

Review from Mahad F (Relative of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience

City Home Care have been providing care for my mother and their services have been great. The staff were professional, reliable, have always arrived on time and gave us as a family a lot of support. Overall, excellent service.

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Management

Treated with Dignity

Value for Money

Review from Kenny U (Son of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience

I have had regular contact with the agency, communication levels are excellent, and contact over issues (both ways) is quick and knowledgeable. I have not been able to visit my mother during this time, but speak multiple times daily, she seems happy with the support and service given. I seem to be always

kept updated with needs and requirements, thus far. My mother is 92 years old and gets confused sometimes as English is not the first language for some of the staff, but I want to point out that this is more a dementia and age issue, not race, colour or creed, but it seems like she has settled.

Reply from Rashid Jama, Manager at City Home Care Ltd

Yes, City Home Care provides care for the above client, and we want to thank you for your review comments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall
Requires improvement

Caring
Good
Effective
Requires improvement
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about City Home Care Ltd

What Type of Services does City Home Care Ltd offer?

City Home Care Ltd offers Home Care.

How many Carers does City Home Care Ltd employ?

City Home Care Ltd employs 20 carers.

City Home Care Ltd

Care Provided by City Home Care Ltd

Good to Know

City Home Care Ltd Reviews (7)