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Over all time Golden Hands Home Care has 2 reviews.
Review from Chris N (Daughter of Client) published on 21 October 2021
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Golden Hands, Management at Golden Hands Home Care
We are deeply sorry you feel this way and received what you describe as a negative experience. We only wish you had brought this to our attention sooner before the client’s care was terminated.
In our files, all concerns were addressed and resolved. We had followed our protocols for safeguarding our clients and supervising the carers involved. As well as monitoring their performance through spot checks and client feedbacks.
Management had followed up for feedback, which was that all was well up to the last day of care provided.
We will take concerns and feedback on board and continue to improve through partnerships to be able to achieve a high standard of person-centred care to the best of our abilities.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Amanda (Great-Niece of Client) published on 19 February 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Date: 17 Aug 2023
Caring
Effective
Responsive
Safe
Well-led
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Golden Hands Home Care to verify any information. View our terms and conditions. Golden Hands Home Care has a Basic Service – more info.
