Continuity of Care Services Ltd

The Maidstone Studios, New Cut Road Vinters Park, Maidstone ME14 5NZ
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7.3 3 Reviews
  • Continuity of Care Services Ltd, Maidstone
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Care Provided by Continuity of Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Continuity of Care Services Ltd
  • Person in charge
  • Victoria Walker (Owner/Registered Manager )
Are you the Owner/Manager of Continuity of Care Services Ltd? View your Advertising Options

Continuity of Care Services Ltd Reviews (3)

7.3

Continuity of Care Services Ltd has a Review Score of 7.3 (7.324) out of 10, based on 3 reviews in the last 2 years. Over all time Continuity of Care Services Ltd has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
0
0
3
0

Review from T E (Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care provider. I’ve been using Continuity Of Care for over two years. When I first came on board with this company, it was the company owner that came out to start doing my care. She delivered my care for the first two weeks and then slowly introduced other carers to me.
This helped me immensely as this was the first time I had received care in my home and I was very anxious. Since then, I have built up a good relationship with the company. They are always on time and professional and very good at communicating with me.

Reply from Victoria Walker, Registered Manager at Continuity of Care Services Ltd

Thank you very much for taking time out of your day to write such a lovely review. I still remember very clearly asking if you were nervous when I first came to support you and you advised that you hadn’t slept. Since then we have become very good friends and I enjoy every visit. It’s really important to me that we continue to be flexible around your needs and give you the continuity of support. We are ultimately very lucky to know you and your family. Thank you for coming to our little office events and meeting other people we care for. It’s like a little community on its own.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin A (Father of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has provided 24/7 care for the last two and a half years via NHS CHC. The patient lives in her own home and suffers from very complex physical, communication and mental health needs. They have trained, built and maintained a team of 10 staff in very challenging circumstances. Throughout
they have provided a reliable and totally person-centred approach and have, without doubt, enabled her continuing progress towards recovery. Staff are kind, positive, caring and professional. The owner is strongly committed to providing continuity of care and to developing and tailoring support to meet this patient’s very individual needs. In my experience with a number of other care companies, they are exceptional. I would strongly recommend exploring how they might be able to help. If they can, then you are very lucky.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L D (Mother of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company should not be anywhere near complex care packages. In 20 years of having care agencies, my family have never experienced anyone like this. Lack of care, consideration for the user, lack of training for the staff, the company owner is only interested in how much money your package is worth.
I
have posted this review so hopefully, another service user and their family will not have to experience what my daughter and myself did.

Reply from Victoria Walker, Registered Manager at Continuity of Care Services Ltd

We are very sorry that you feel it necessary to post this review. In particular a personal comment about myself which is simply not correct. We pride ourselves in delivering exceptional and compassionate care and we receive hugely positive feedback from our service users and their families. Our service has also been independently assessed by the CQC who speak to customers and staff alike to ensure we deliver on our promises.
We did have a very challenging relationship with you and ultimately, as you know, we felt we could not continue the relationship and we offered to support you transitioning to an alternative provider. Patient safety is our primary concern and we feel we did everything possible to support you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.3 (7.324)

Overview of Review Score

The Review Score of 7.3 (7.324) out of 10 for Continuity of Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.824 for Continuity of Care Services Ltd is calculated as follows: ( (12 Excellents x 5) + (5 Very Poors x 1) ) ÷ 17 Ratings = 3.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Continuity of Care Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Continuity of Care Services Ltd

What Type of Services does Continuity of Care Services Ltd offer?

Continuity of Care Services Ltd offers Home Care.

How many Carers does Continuity of Care Services Ltd employ?

Continuity of Care Services Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Continuity of Care Services Ltd to verify any information. View our terms and conditions. Continuity of Care Services Ltd has a Basic Service – more info.