What Type of Services does My Homecare Haringey offer?

My Homecare Haringey offers Home Care.

How many Carers does My Homecare Haringey employ?

My Homecare Haringey employs 25 carers.

My Homecare Haringey, Blighty Workspace Tottenham, 266 High Road, London N15 4AJ

Review from S W (Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience

Every day of the week, for one hour in the morning and one and a half hours in the late afternoon, my carer visits me for personal care and a bit of cleaning (and changing of the sheets of the bed) to prepare my food.
She is extremely dedicated and has a friendly way to deal with me. I enjoy her presence

as much as her work.

Reply from Egle Sakaliene, Managing Director at My Homecare Haringey

Thanks for your kind review. We are pleased you are happy with our services and will keep up the good work.

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Review from M M (Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience

I am very happy with the services I receive from my care provider.

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Review from Helen D (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience

We used My Homecare Haringey to provide extensive daily help for my mother in my home for her final months, and for occasional help the previous year. Carers were cheerful, attentive and paid attention to detail. A high level of personal care was required and carried out respectfully and diligently.

We needed two carers four times a day for several months so inevitably there are days which don’t go to plan but the agency were willing to sort things out. If there were problems with sourcing enough carers or being able to provide for specific times the agency was flexible about negotiating changes in a way that worked for my family. Carers were also supportive and respectful to our complex family during a difficult time. Most importantly my mother was happy with the carers and was well looked after. I strongly recommend this agency.

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Review from Caroline T (Great-Niece of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience

Thank you to My Homecare for helping provide additional care for my Great Uncle. The whole process was far simpler than I expected, especially as our situation was not straightforward. All the carers themselves were pleasant, punctual and helpful. Everyone dealt with us all in a sensitive and dignified

manner. Arranging the care was very efficient, thanks entirely to a member of staff, who couldn't have been kinder or calmer, settling our frazzled nerves when things from the family side did not always go quite to plan. She was a breath of fresh air, nothing was too much trouble and the whole process was straightforward and far less stressful than we had anticipated. The company as a whole also offered us the flexibility that others could not.
I would not hesitate to use My Homecare Haringey again and would recommend them.

Reply from Egle Sakaliene, Registered Manager at My Homecare Haringey

Thank you so much for taking the time to share your experience with us. We are so pleased to hear that you and your family were happy with the service and that all the staff that you met were particularly helpful. My Homecare's motto is "you talk, we listen" and I think that we achieved that throughout the process.
Your 5-star rating across all elements means a lot to the reputation of My Homecare.
Thank you from all the team at My Homecare.

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Review from E B (Client) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience

So far the care service I am receiving has been very helpful to me.

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Review from Esmie B (Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience

I live with Parkinson's disease and before I was admitted to the hospital, I had care from My Homecare. I was having three visits a day. The carers were always on time and they spoke to me very nicely. They were there to help me with my personal care during the morning, lunch and evening visits. Mainly

it was always the same two carers and if there was a problem, the office would always call to let me know. Both the office team and the carers were very good to me.

Reply from Egle Sakaliene, Managing Director at My Homecare Haringey

Dear Esmie,
We appreciate your feedback and it was a pleasure to support you.

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Review from N E (Son of Client) published on 19 August 2022
Submitted via Website • Report

Overall Experience

Since joining this company we have received very poor service. The staff are rude and the company manager and owner tries to justify the actions of the staff by blaming the family. On Tuesday they sent no carer and expected me to provide personal care whilst having Covid. As a result, my mother was

left in a wet pad for hours as I couldn’t go near her. This was not the first time their carer failed to attend. They show no empathy or understanding. I would not recommend this company to anyone and am concerned about how other vulnerable people are being treated.

Reply from Egle Sakaliene, Registered Manager at My Homecare Haringey

We are sorry that the son of the client was dissatisfied with our services and acknowledge that there were some operational issues with the provision but not to the degree for such a negative review.
We found that it is without foundation as we made every effort since the start of his mother's care package to provide an over and above-board service. The package came to us through the Local Authority, and we were informed that this package had been through several care agencies. We were providing 4 visits a day 7 days a week, from 417 visits we had to cancel 8 visits over a period of 4 months when care staff called off at short notice. We initially sourced a carer that had all the relevant skills and experience to be able to support his mother but during the 6th week, an altercation took place and the carer decided that she did not want to return. This was addressed with the son, and we immediately contacted the Local Authority. Despite all, we ended the package amicably from both sides.

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Review from P R (Daughter of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience

Service was not good at all, my father asked for toast one morning and he literally got given toast with no butter on it.
My father is 87 and was not being cared for by the last carer he had, the previous were nice but the last one was a joke!
I would love to say more but I can’t, I would say just

make sure your loved ones are able to speak up about the carers and do listen if your loved one is not happy.

Reply from Paulette Barrett, Registered Manager at My Homecare Haringey

It is unfortunate that this relative felt that the service to her father was unsatisfactory. However, the carer that was delivering the service had been with the client for almost a year and had worked with other clients and there were no issues or concerns raised about his performance, attendance or character. A review was conducted quite recently with the client and his NOK (daughter) who was present and the feedback from both was positive: that the carer is amazing, very hard working and caring.
We regularly manage reviews to maintain positive relationships with our clients so that they are involved and can speak about their care to increase client's satisfaction. We demonstrate that we listen to our clients and have a culture of transparency and can quickly reassure our client's that any concerns are taken seriously.
Concerns, complaints, and safeguarding however apparently minor, are investigated and lessons learned from it.

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Review from S D (Client) published on 14 April 2022
Submitted via Website • Report

Overall Experience

Thank you to all at My Homecare (Haringey) for your support and assistance during my hour of need post-operation care, whilst my next of kin was not available. Your help was very much appreciated.

Reply from Egle Sakaliene, Managing Director at My Homecare Haringey

Dear S D

Thank you very much for your feedback. It was a pleasure for our team to assist you.

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Review from F M (Daughter of Client) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience

We have two excellent carers. Thank you so much for doing an outstanding job. You are both brilliant and I can not praise you highly enough.

Reply from Egle Sakaliene, Registered Manager at My Homecare Haringey

Thank you for your kind feedback. It means a lot to us when we get things right.

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Review from S G (Client) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience

Happy with carers.

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Review from Gill N (Sister of Client) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience

Care is delivered very professionally and with concern shown to the individual needs of my brother. The carer is always prompt and can be flexible when required, and she is always cheerful and positive and a lovely person to have around.

Reply from Egle Sakaliene, Registered Manager at My Homecare Haringey

Thank you for your kind feedback. It means a lot to us when we get things right.

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Review from Paul B (Client) published on 19 July 2021
Submitted via Website • Report

Overall Experience

All the careers are very friendly and make my day better because of how alone I am most days. They are very helpful as well, they ask me how I feel and make sure I am ok and talk to me about what I have been up to the night before, what games I played on my PlayStation and if I watched any movies or

tv series. I would definitely recommend this care agency.

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Review from Frances B (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience

My Homecare Haringey provided care for my now 91 year old mum, over the past 20 months.
All her carers have completed their duties with competence, sensitivity and good humour and several have brought exceptional diligence and thoughtfulness to their work. I always felt that every effort was made

to treat Mum as a person, not just a client.
Communication with the manager and senior carer has always been excellent and the online portal is a really helpful "window" for the family (although it's a shame we cannot post comments/responses to the carers' notes)
I was always impressed and gratified by the flexible response to Mum's increasing needs, never more so than in the last few weeks prior to moving to residential care.
I would happily recommend My Homecare Haringey to other families.

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Review from J P (Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience

The staff and management of My Homecare Haringey are very helpful and kind in my time of need. Always ready to help. They are very reliable and I can trust them.

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Review from Paul C (Nephew of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience

The manager and her team have been fantastic throughout a difficult time. It has provided huge peace of mind for all our family knowing that our relative has been cared for so well during her convalescence. Communication was excellent and our relative found all of the team assisting her to be friendly,

caring, gentle and trustworthy. We would not hesitate to recommend the team to any other family with an elderly relative needing short-term or long-term care.

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Review from Angela D (Sister of Client) published on 11 February 2021
Submitted via Website • Report

Overall Experience

Staff and management of My Homecare have been helpful considerate and always ready to listen to any problems that may arise.
They have been especially capable, willing and efficient during these days of the pandemic and always ensure the visits are met successfully.

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Review from Louise L (Daughter of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience

We have found the agency and the staff exceptionally accommodating and flexible throughout these difficult times. They are totally reliable, very friendly and basically do whatever is asked of them. Every day we give thanks that we found them.

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Review from B A (Daughter of Client) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience

The My Homecare carers sent to look after my father are very good and some are excellent especially when they sit and talk with him for a while, that is comforting to see.
They are very good at keeping me informed about his well being. Some could do better in notifying me if food is running low so

I can do an online shop. Management is very informative and understanding.

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