Sunbird Care

Easy Hub, 22 Addiscombe Road, Croydon CR0 5PE
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8.0 18 Reviews
  • Sunbird Care, Croydon
Sunbird Care is a family owned home care company. They deliver specialist in-home care helping older adults continue to live well and independently at home.

They provide quality care services at competitive rates for the healthcare sector across all communities.

They are committed to providing service users with qualified, experienced and reliable carers.

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Care Provided by Sunbird Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Sunbird Care Ltd
  • Person in charge
  • Nickesha Anderson (Care Manager)

Sunbird Care Reviews (18)

8.0

Sunbird Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Sunbird Care has 18 reviews.

Overall Experience

  • 15
  • 3
  • 0
  • 0
  • 0

Date Published

18
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1
1
17

Review from Helen L (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was looked after by Sunbird carers for a few years until he could no longer stay in his own home. They treated him with respect and kindness, often going out of their way to make sure he was safe and comfortable. Communication with the carers and the manager was excellent too. I am very grateful
for their efforts, thanks to them he stayed in his own home until he was 91.

Reply from Nickesha Anderson, Registered Manager at Sunbird Care

Thank you for taking the time to leave us a review. We're so pleased and glad to hear you were satisfied with our service, assistance, and support. Our team is committed to delivering high-quality service, and your feedback greatly encourages us. It was a pleasure.


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Review from M H (Son of Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the staff at Sunbird Care was excellent, professional but friendly and caring, and also approachable outside of their hours to discuss any concerns over my late mother. They have been invaluable, and I cannot thank them enough for the care they gave Mum.

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Review from B H (Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This review relates to service provided for me during half-hour sessions in the evening Mon-Sun and morning sessions of one and quarter hours on Sat and Sunday. All activities are associated with my direct personal needs.

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Review from J S (Son of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Sunbird Care for my 93-year-old mother for the last 2/3 years. I have found Sunbird to be a very professionally run business. Excellent care and communication at all times ranging from visiting carers and management staff in the office. I would have no hesitation in recommending Sunbird
Care to anyone that require their services. I have not got a bad word to say about Sunbird's care. My mother, who has had dementia for two years, which has made her general health deteriorate, but all issues have been addressed and followed through by carers and management. I have found Sunbird care excellent care and support for my mother, and have kept me well informed of any issues that need to tackle. Sunbird Care gave me the confidence to ring them with any issues that I may have and know that they would be dealt with in a professional manner, which I did on many occasions. To sum up, an excellent and well-organised company providing an excellent standard of care, understanding and family support.

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Review from Lynne H (Daughter of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very fortunate to find Sunbird. From the start, the team were both professional and thoughtful taking into account how vulnerable my mum was. They worked with all of us closely and provided a really high standard of assessment and care. They were punctual, and communication was excellent. Definitely
willing to go the extra mile. Mum was very anxious initially, but not for long. She loved the visits and the company, felt safe, cared for and valued.

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Review from Shailesh D (Son of Client) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunbird Care provided Excellent professional service. Carers were very compassionate and generally came within a reasonable time.
Sunbird managed all medicine very well and also contacted GP directly when required.

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Review from J L (Daughter-in-law of Client) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the overall service provided to my mother-in-law. The carers are reliable and work well with her. She enjoys their visits. The management is responsive to any issues or concerns and is very accessible. I would recommend Sunbird Care to others looking for homecare services.

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Review from Charles J (Son of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away after a very long battle with cancer three days ago. The carers treated him with the most incredible respect and care that my family could ever have imagined. This company allowed him to die with the dignity he deserved and as a final conscious act, he himself tried to articulate
this to them. We will forever be thankful. Thank you Sunbird Care.

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Review from John W (Husband of Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At very short notice, I required carers for both morning and evening care for my wife, who suffers from Alzheimer's. Sunbird organised this care package which involved four different carers, all of which were very professional, helpful and pleasant. I would have no hesitation in recommending Sunbird
Care to provide care for my wife or loves ones again.

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Review from C M (Daughter of Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 3 months the carers from Sunbird Care have been nursing and looking after my dad. We are most grateful for their care, it's excellent and the carers are very friendly and professional.
My dad is grateful for all the help he gets each day.

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Review from P R (Wife of Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to both my husband and myself have been exceptional. It has transformed our everyday lives. The interest in my husband's care condition shown by the carers is very encouraging and reassuring. My husband likes to see the carers every day and have their attention. He has formed
a bond with them, which has really helped to comfort his condition and makes it more manageable.

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Review from T J (Wife of Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, they try to arrange times and days for us.
The carers are very caring to my husband.
Very pleased with the service.

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Review from Jean E (Client) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like any carer to turn up on time. All the carers are kind and efficient and at all times are very hard working.

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Review from J M (Son of Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunbird is very caring to my Mother and is responsive to her changing needs.

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Review from Niteen S (Friend of Client) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to stay with us for a few days at short notice and suffers from Parkinsons and osteoarthritis. She has difficulty with her mobility and personal care. Following a recommendation, I contacted Sunbird Care to help us manage my mum during the daytime whilst my wife and I were at work. Sunbird
could not have been more accommodating; they were able to quickly meet with my mum, perform their assessment and devise a thorough care plan. They were also able to designate a care worker to come to our house. The care worker was professional, sympathetic to my mum's needs and provided exactly the care we were looking for. We are so happy that we were able to work with Sunbird, and we will be using them again the next time my mum comes to stay with us.

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Review from Joyce A (Client) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service provided by the young lady who visits, she is extremely pleasant and a joy to have her company.

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Review from Joan B (Client) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I had for a few days was very good and would recommend it.

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Review from Praful P (Husband of Client) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Sunbird Care for companionship for my wife who has dementia. My wife and I were very happy with the care provided. The carer had an excellent understanding of dementia care and how to meet her needs. I was confident in leaving my wife for a few hours with the carer so that I could have some
time for myself.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Sunbird Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Sunbird Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sunbird Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Sunbird Care

What Type of Services does Sunbird Care offer?

Sunbird Care offers Home Care.

How many Carers does Sunbird Care employ?

Sunbird Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sunbird Care to verify any information. View our terms and conditions. Sunbird Care has an Enhanced Service – more info.