Your Autumn Years Ltd

1a Sugham Lane, Heysham, Morecambe LA3 2DR
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8.5 4 Reviews
  • Your Autumn Years Ltd, Morecambe
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Care Provided by Your Autumn Years Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Your Autumn Years Ltd
  • Person in charge
  • Samantha Brown (Manager)
Are you the Owner/Manager of Your Autumn Years Ltd? View your Advertising Options

Your Autumn Years Ltd Reviews (4)

8.5

Your Autumn Years Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Your Autumn Years Ltd has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
1
1
2
2

Review from Theunisa E (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can not express how grateful we are for the care that Dad received these last two months. From day one Dad felt so comfortable with and the staff members and they always brought a smile to his face.
I felt a relief that he was in safe hands and that dad would receive the professional care that we
could not provide ourselves. We became a team that worked towards Dad's last wish to stay home until the end.
The caring was always professional but with a personal touch.
Thank you so much to everyone and l will always remember your caring hand during this very difficult time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela C (Wife of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank your staff enough for the care they gave my husband who died of Mesothelioma on October the 17th. It was a tough time, but your staff were excellent, efficient and professional. He was always very complimentary of them and of how sensitive and caring they were. They certainly did help
us through a very difficult and upsetting time. Please thank the teams who helped him through the last months. They were always pleasant, cheery and professional. Many thanks to you all and I wish you all the very best for the future. I apologise for taking so long to thank you.

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Management

Treated with Dignity

Value for Money

Review from Sue G (Daughter of Client) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family cannot express our gratitude to you all for the care, support, love, exceptional service and most of all, the dedication you all have to looking after your clients. Many times we felt we weren't strong enough to cope and we questioned ourselves if we could carry on caring for Dad
at home, which is what he wanted more than ever.
But once you all started looking after Dad, 4 visits a day, 7 days a week, the relief was totally amazing. Instead of the stress/worry, we had to look after Dad; we could now have quality time with him in his last weeks.
Thank you all from the bottom of our hearts. You truly are amazing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter H (Husband of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 15-days, my wife has received three visits a day from a team of two carers employed by this company. In every respect, the carers were excellent - reliable, capable, compassionate and professional.
During the short period prior to my wife's peaceful death, she was visited by two different
teams of carers - all four carers were of the same high standard.
Based on our experience, I would highly recommend this company for the provision of home palliative care services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Your Autumn Years Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Your Autumn Years Ltd is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your Autumn Years Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Your Autumn Years Ltd

What Type of Services does Your Autumn Years Ltd offer?

Your Autumn Years Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your Autumn Years Ltd to verify any information. View our terms and conditions. Your Autumn Years Ltd has a Basic Service – more info.