Prime Way Care Ltd London

Fifth Floor, Crown House, North Circular Road, London NW10 7PN
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1.0 2 Reviews
  • Prime Way Care Ltd London, London
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Care Provided by Prime Way Care Ltd London

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mohamed Yassin (Manager)
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Prime Way Care Ltd London Reviews (2)

1.0

Prime Way Care Ltd London has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Prime Way Care Ltd London has 2 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 2

Date Published

2
0
0
1
1

Review from Benjamin B (Son of Client) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This agency has proven itself to be entirely unfit for caring for vulnerable individuals. They are not qualified carers.
One of the most concerning aspects is the complete incompetence of the carers in understanding and speaking English. Not only does this pose a significant risk in emergency situations,
but it also means they are unable to comprehend even the most basic instructions for operating hospital equipment.
They have repeatedly shown up late, or worse, not shown up at all. Inexcusably, they have had the audacity to expect my elderly mother to lift my father and perform tasks such as changing his nappies because their staff failed to arrive.
The carers used religious beliefs as an excuse for subpar care. They used religion to justify inadequate washing routines, late arrivals, and even absences.
They have consistently gaslighted families, providing incorrect information to social services in an attempt to cover up their own failures.
Avoid for your loved ones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary R (Mother of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Agency carers have not provided the care required for the client. Carers are of the same cultural background and restricted to what can and cannot do because of religious beliefs. Also, the staff tells you one thing and do something else. They have not given the correct information to social services.
Please check and find an agency that can provide good care for your loved ones, friends, and all requiring help. When messages are left for a call back from the manager, never get a response. I will not use or recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Prime Way Care Ltd London is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Prime Way Care Ltd London is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prime Way Care Ltd London is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Prime Way Care Ltd London

What Type of Services does Prime Way Care Ltd London offer?

Prime Way Care Ltd London offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Way Care Ltd London to verify any information. View our terms and conditions. Prime Way Care Ltd London has a Basic Service – more info.