Diadem Care Ltd

27 Albrighton Drive, Kidderminster DY10 2NX
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8.5 2 Reviews
  • Diadem Care Ltd, Kidderminster
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Care Provided by Diadem Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Diadem Care Ltd
  • Person in charge
  • Faith Danda (Manager)
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Diadem Care Ltd Reviews (2)

8.5

Diadem Care Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Diadem Care Ltd has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
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Date Published

2
1
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Review from Amy C (Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had care and support from Diadem for over a year. They have helped me to lead my care and gain more independence. The carers have always been kind and efficient. They have been reliable and supportive. They have been flexible with my calls when needed to be able to enable me to attend therapy.
This has been very helpful and has helped to lead to an improvement in my mental health. Recently they have helped to support me to reduce carers and gain more independence and more control over my medication. They have gone above and beyond to support me with this. Overall I can't fault the team and I am so grateful for the care and support. Massive thanks to all the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carole P (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Social services introduced my father and me to Diadem Kidderminster. I can only say I would recommend this team to anyone who is requiring this type of care. The staff are all brilliant and always greeted my dad and me with smiles on their faces. They are very professional and caring. They took great
care of my dad's needs as such he gained in confidence and strength. Highly recommend this team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Diadem Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Diadem Care Ltd is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Diadem Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Diadem Care Ltd

What Type of Services does Diadem Care Ltd offer?

Diadem Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Diadem Care Ltd to verify any information. View our terms and conditions. Diadem Care Ltd has a Basic Service – more info.