Lavender Care Agency Ltd

164 Stafford Road, Wallington SM6 9BS
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9.9 28 Reviews
  • Lavender Care Agency Ltd, Wallington
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Care Provided by Lavender Care Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lavender Care Agency Ltd
  • Person in charge
  • Faiza Swaleh (Director /Manager)

Funding & Fees Guide for Lavender Care Agency Ltd

  • Prices

  • £25 per hour

  • To be discussed in the assessment visit
Are you the Owner/Manager of Lavender Care Agency Ltd? View your Advertising Options

Lavender Care Agency Ltd Reviews (28)

Total of 28, showing 1-20
9.9

Lavender Care Agency Ltd has a Review Score of 9.9 (9.857) out of 10, based on 15 reviews in the last 2 years. Over all time Lavender Care Agency Ltd has 28 reviews.

Overall Experience

  • 22
  • 4
  • 2
  • 0
  • 0

Date Published

28
1
3
15
13

Review from Julie J (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the care we are receiving for my mum. She is well looked after and we are always kept informed if there are any issues.
Would highly recommend using this company, very reliable and very helpful.

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Review from Kathryn N (Niece of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very kind to my aunt and are very nice and friendly. They are totally reliable and flexible and have never let us down!
The office is always available to speak to if we have to change times/days. My aunt has some hospital visits and they always work with us to ensure that my aunt
(who lives alone) always has the help she needs.
I would highly recommend!

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Review from Ubol C (Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management level is superb. I appreciate a team of 2 rotating carers, operating as a team and caring for my husband. Punctual, reliable and flexible. Overall happy with their services and management.

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Review from Helen R (Wife of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been lucky to have Lavender Care in our lives. We have used them for more than three years. From the start, they have put my husband first. He totally relaxes when he knows who is coming to help him. Good leadership, reliable carers nothing is too much trouble. We see them four times a day,
so they are more than just carers. They are a lifeline!

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Review from Julie G (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Care Agency has been great in helping with my father and caring for him individually whilst in his own home. Each carer is attentive and listens to my Dad, who has short-term memory and mobile issues. Any questions I have had have been responded to promptly and addressed by the carers who attend
to my dad's needs and are taken seriously and dealt with. Dad is happy with the care and attention he receives. He likes consistency and Lavender Care endeavours to assist with the needs of Dad.

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Review from Carol P (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers took time and patience and were very caring towards my mother. She is extremely frail but quite feisty and demanding and was treated with respect.
I was pleased with the carers and they were kind enough to carry out any instructions I left them. I recommend Lavender Care.

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Review from Josie G (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Lavender Care Agency, always very efficient and receive replies to all emails and questions very quickly. Main carer for my mother is amazing, always happy and jolly and even though my mum has severe dementia she is always very happy when the main carer turns up in the evening. Can't
recommend them enough.

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Review from F K (Granddaughter of Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had excellent services from all the carers who have given grandma personal care. We cannot fault this and only praise grandma's regular carer. She is very vibrant and full of life. Thank you for the exceptional services.

Reply from Faiza Swaleh, Director at Lavender Care Agency Ltd

It has been a real pleasure assisting your mum and we aim to deliver the best care your mum needs. We are always here to help at any time. Looking forward to continue caring for your mum. Thank you.


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Review from N N (Nephew of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has been so helpful. The carers are very kind and have helped us sometimes at short notice, with no problems. My aunt has been unable to walk after a fall, the carers have given us peace of mind as we cannot always get to her quickly. Recommended.

Reply from Faiza Swaleh, Director at Lavender Care Agency Ltd

Thank you, it is a pleasure caring for your aunt and we will continue to provide the utmost care that your aunt requires. Thank you so much.


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Review from Charles J (Son of Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to change from another company after very disappointing levels of care and that highlights the superiority of Lavender in this field. The regular carer is amazing with my mother and treats her like an old friend. Due to dementia, my mother tends to take everything for granted and does not show
her appreciation much but I would like to thank the carers on her behalf. Of course, there will always be times when things don't go to plan but if I have to call them, someone always answers or returns my call quickly. If we need extra help or care, I can email or text them too, which is very handy when I am at work. I would be happy to recommend Lavender Care to anyone else needing a similar service.

Reply from Faiza Swaleh, Director at Lavender Care Agency Ltd

It has been a pleasure caring for your mum and working with the extended family which has been very helpful as well. We aim to continue providing the care and support that your mum requires. Thank you so much.


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Review from M B (Son of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give enough praise to Lavender Care Agency, they are incredibly supportive of my mother and all her needs, but also incredibly supportive of myself, if I have any questions or am in need of support insofar as I am doing all I can to make my mother safe, I have no hesitation in talking with
them about her continuing care.

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Review from Clive J (Brother of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Care have been providing excellent support. They are quick to respond when emailed or to take action when requested. The carer has formed a great relationship with my sister and performs her tasks with a very positive attitude and great enthusiasm, often going above and beyond the call of duty.

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Review from Sam S (Friend of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are punctual and polite.
I would like to request from all staff to wear shoe covers during the wet days.
The client's room must be kept clean and tidy. The carpet in the client's room must be cleaned from urine.

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Review from David C (Relative of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top marks for all the attention given to me during the past weeks. Nothing but a 100% performance, always there, close to the expected time and keeping me posted if there are any problems or delays. All of my carers are so jolly when they attend to me while understanding me and my problems.

Reply from Faiza Swaleh, Director at Lavender Care Agency Ltd

Thank you, for your review of our services, we are happy to know that we you are happy with the services and care provide. It is our pleasure to have you in our care.


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Review from Malcolm F (Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always happy and considerate and go the extra mile to help with my care. The usual team of carers come, which is welcome so that I don’t have to explain where everything is time and time again.

Reply from Faiza Swaleh, Director at Lavender Care Agency Ltd

Thank you so much for your review, and we are honoured to be able to give you the best care that you deserve.


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Review from Hannah S (Granddaughter of Client) published on 23 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lavender Care has provided reliable and compassionate care for my grandmother. The team are all very friendly and react quickly to any questions or concerns; the office is also easy to contact. Carers are discreet and professional, and work extremely hard at a time of low recruitment and long hours.

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Review from Belinda C (Daughter of Client) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express sincere thanks to Lavender care, for the compassionate and friendly staff they provided to look after my dad who suffers from dementia, in particular, the carer who treated him as if he was her own relative. She was sincerely kind and loving towards him and always arrived with
a big smile.
I am grateful that I could depend on the agency at all times, and was put at ease the moment I met the carer and her colleague.
I would also like to express thanks to the manager who was quick to respond to a situation with my dad who was suffering from hallucinations at the time.
As a daughter, I only want the best care for my dad, that he is treated with respect and kindness, all of which he received, with Lavender Care Agency, who were also reliable, flexible and accommodating at all times. Our experience without a doubt was a happy and pleasurable one, therefore I can highly recommend the services provided by Lavender Care.
Thank you again, for your time and support.

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Review from J S (Son of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have used this care agency for my mother for several months and have found them reliable. They respond quickly to any problems and let me know if they have any concerns regarding my mother's care.

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Review from Elizabeth K (Wife of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Care Agency has always been very kind and responds quickly to any requests for my husband. In the past, I have asked for extra visits when I have taken a break and immediately there is a problem they phone to inform me. Recently, I injured my back in a fall and I asked last week for extra help
with tidying up for my husband the request was dealt with very quickly and efficiently. We cannot fault Lavender in any way. They do a great job!

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Review from L W (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Care have been supportive and flexible in helping to meet the developing needs of my parents-in-law, who can be difficult to help in their various ways. In particular, we really appreciated the speed with which they were able to organise someone to come and provide live-in care. The carers
have been kind and gentle, even when met with little that was positive or encouraging from the person they were caring for. They have been diligent with the household tasks and friendly towards my children when they visit, which really makes the whole situation so much easier to manage. The manager is highly personable, knowledgeable and a great support to her staff and the clients. When personalities did not gel, the manager was able to reassign staff to get a better match. We really appreciate everything she and her team are doing to support us in enabling my mother-in-law to stay in her own home.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Lavender Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Lavender Care Agency Ltd is calculated as follows: ( (73 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lavender Care Agency Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Lavender Care Agency Ltd

What Type of Services does Lavender Care Agency Ltd offer?

Lavender Care Agency Ltd offers Home Care.

How many Carers does Lavender Care Agency Ltd employ?

Lavender Care Agency Ltd employs 19 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lavender Care Agency Ltd to verify any information. View our terms and conditions. Lavender Care Agency Ltd has a Basic Service – more info.