Lavender Care Agency Ltd

164 Stafford Road, Wallington SM6 9BS
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9.9 28 Reviews
  • Lavender Care Agency Ltd, Wallington
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Care Provided by Lavender Care Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lavender Care Agency Ltd
  • Person in charge
  • Faiza Swaleh (Director /Manager)

Funding & Fees Guide for Lavender Care Agency Ltd

  • Prices

  • £25 per hour

  • To be discussed in the assessment visit
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Lavender Care Agency Ltd Reviews (28)

Total of 28, showing 21-28
9.9

Lavender Care Agency Ltd has a Review Score of 9.9 (9.857) out of 10, based on 15 reviews in the last 2 years. Over all time Lavender Care Agency Ltd has 28 reviews.

Overall Experience

  • 22
  • 4
  • 2
  • 0
  • 0

Date Published

28
1
3
15
13

Review from Melanie S (Sister of Client) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing! From the office to carers, nothing was ever too much trouble. Put my brother's needs first and they always came in with a cheery welcoming smile. Some of the carers went above and beyond and if my brother wasn’t moving into an assisted living accommodation with other carers we would
have stayed with Lavender Care. I have no negatives whatsoever I recommend highly … brilliant!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarn W (Daughter of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lavender Care Agency Ltd has been caring for my father for the past year. I would recommend them if you require care for an elderly relative.
They treat their clients in a discrete and respectful manner. Nothing is too much bother for them to do. It's good to know that you are getting the same carer(s)
rather than random unknown faces, this is comforting for the client and family. You are able to request whether your carers are female or male which can be important if the client needs personal care. One staff member is particularly good and efficient with his caregiving.
Generally, the carer is on schedule but should an emergency delay them you will be contacted. Lavender can be flexible as long as they are given a reasonable warning.
Should you have a problem the manager is available and willing to discuss to get the issue resolved.
Other than The Short Term, Assessment, Response, Treatment team we have not had any experience of carers so used the council assessment team to source. We are happy with Lavender and do not have a reason to change.

Reply from Faiza Swaleh, Director at Lavender Care Agency Ltd

It has been a pleasure looking after your dad. Thank you for giving us the opportunity to care for him.


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Treated with Dignity

Value for Money

Review from Rowena S (Daughter of Client) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very caring and go out their way to make sure the patient is looked after. I would recommend Lavender Care Agency Ltd. Whatever the weather they would be with you. My mum couldn't be without them.

Reply from Faiza Swaleh, Director at Lavender Care Agency Ltd

It has been a pleasure caring for your mum. We hope to continue working together.


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Care / Support

Management

Treated with Dignity

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Review from Vennis E (Client) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good experience. Workers are kind and friendly and helpful and patient. You almost forget you are their client and think they are your friend. Would 100% recommend to people and 100% worth the money.

Reply from Faiza Swaleh, Director at Lavender Care Agency Ltd

It has been a pleasure being able to assist and support you. We hope to continue caring and we always aim to improve our standards.


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Management

Treated with Dignity

Value for Money

Review from Elaine L (Wife of Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant and understanding carers. All are very efficient and leave the place clean and tidy. They never let us down and on arrival they always smile and wave to us and that put us at ease. Well done.

Reply from Faiza Swaleh, Director at Lavender Care Agency Ltd

It has been a pleasure looking after your husband. We are glad to have you on board.


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Management

Treated with Dignity

Value for Money

Review from Helen W (Daughter of Client) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers friendly, capable and very good at their job. The leader is extremely able and excellent at spotting what needs to be done. Always they go over and above. They love my mum as much as I do. Already recommended them to people needing carers.

Reply from Faiza Swaleh, Director at Lavender Care Agency Ltd

Thank you so much, we are so pleased to have been able to carer for your mum, she is a very lovely lady.


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Treated with Dignity

Value for Money

Review from Kevin T (Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good. Comes on time, good care.

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Management

Treated with Dignity

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Review from Stephanie R (Daughter of Client) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was amazed at the level of service and detail taken in our review sessions for my father's care.


It took the burden of worry away. They are clear, concise and more importantly, I didn’t just feel like another client, it was personal.


Thanks again for all the work and I will be sure to pass on

the details to others who wish to utilise these services as it really did make all the difference to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Lavender Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Lavender Care Agency Ltd is calculated as follows: ( (73 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lavender Care Agency Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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