Care Matters Homecare (Stockton)

Unit 11, Halegrove Court, Cygnet Drive, Stockton-on-Tees TS18 3DB
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9.0 8 Reviews
  • Care Matters Homecare (Stockton), Stockton-on-Tees
Care Matters Stockton specialises in providing high quality care-at-home services across the borough of Stockton and surrounding areas.

The inception of this business was spurred by the owners' first-hand encounters with subpar care standards for their loved ones. Fuelled by a determination to make a positive difference, they embarked on a mission to demonstrate their ability to deliver superior care.

Care Matters' care-at-home services are entirely personalised and highly flexible. The primary objective is to deliver the level of care at home that the Care Matters team would insist on for their own family members.

Meeting this challenge head-on, Care Matters places an unwavering emphasis on staff training and continuous improvement. Carers benefit from ongoing training and personalised support from the management team, resulting in enhanced staff retention, elevated standards, and increased continuity of care for clients.

When you choose Care Matters, you're choosing a name you can rely on. The Stockton (Teesside) Office received an 'Overall good' rating from the Care Quality Commission (CQC), the independent regulator of health and social care in England, in the latest inspection conducted in May 2022.

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Care Provided by Care Matters Homecare (Stockton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Steven Hutchinson (Registered Manager)

Funding & Fees Guide for Care Matters Homecare (Stockton)

  • Prices

  • From £25.37 per hour.

Care Matters Homecare (Stockton) Reviews (8)

9.0

Care Matters Homecare (Stockton) has a Review Score of 9.0 (8.992) out of 10, based on 8 reviews in the last 2 years. Over all time Care Matters Homecare (Stockton) has 8 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 1

Date Published

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Review from James D (Grandson of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff looked after my Grandma whilst in care and had good service as well and the carers were so lovely and helpful. Would definitely recommend to your relatives as they will get well looked after. Thank you.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Thank you for your review and kind words. It was a pleasure to care for your grandma.


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Review from Jodie P (Granddaughter of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Matters Homecare provided excellent care for my nan. The carers were reliable, friendly and professional. There was a core team who my nan loved and it was reassuring know the same carers where attending her calls. For the many months, they made her life at home less lonely and allowed her to remain
where she wanted to be as long as possible. The office staff were friendly and sorted out extra services for my nan, which helped greatly and took extra pressure of us as a family. I would recommend Care Matters.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Thank you for your kind comments. It has been our greatest pleasure to care for your nan. Our team are fantastic and will be delighted to hear what a difference they made to your nan and the wider family.


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Review from Rachel B (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The management of this company is horrific. My mother has PSP which affects her swallowing. My mum is unable to brush her own teeth. My Father asked a carer if they had brushed her teeth. They responded no we've been told too as another carer has recorded that she went blue and choked. This information
was not passed on to any family member.
A carer advised using a finger toothbrush something. My Dad didn't feel comfortable doing due to the biting risk. My Dad seeked advice from medical professionals who recommended that this should under no circumstances be done. However, when I contacted management about it they stated my Father had agreed to buying one. This was a lie, why would my father go against the medical professionals advice?
Both myself and other professionals have addressed concerns with management who stated that they would inform head office and they would observe. Nothing happened.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

We are sorry that you and your family have had a negative experience with our company recently. Having cared for your mum for many months we are keen to fully understand what has gone wrong in recent weeks and as such are in the process of completing an internal investigation, once this is complete we will respond to you with our findings accordingly.


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Review from Tracy C (Daughter of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we feel very very lucky to have been able to get my dad a place in Meadowfield House.
Whenever I visit the Care Matters staff are always very cheerful and nothing is too much trouble, they are always smiling and Dad is delighted with the service and care they are giving him.
And I believe
this gives Meadowfield House a nice environment for the residents to be part of.
The care team is fantastic and they are always smiling.
The care coordinator/manager manages a fantastic team of staff and she comes across as very experienced and shows a lot of companionship and enthusiasm I believe this benefits her work colleagues and the residents.
Without Meadowfield House / Care Matters my dad would not be able to live independently, being supported where he needs it with personal tasks such as washing or taking medication, he has the full package.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Thank you for your kind words, your positive feedback will be shared with the team who will be delighted to hear how well-supported your Dad feels. Thanks again.


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Review from K A (Client) assisted by family/friend published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care Matters has been my care provider for some years. I have a very good relationship with my carers they treat me with respect and are always willing to help out and support me when needed, even at short notice.
Highly recommend.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Thank you for taking the time to complete a review of our service. It's good to hear that you feel supported by your care staff. Thanks again.


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Review from Susan P (Daughter of Client) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, respectful. We have no concerns. Meadowfield has a lovely, warm atmosphere. My mother is very happy.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Thanks Susan for your positive feedback. It is great to hear that your mum is happy with the service provided, we'll ensure that this is shared with the team.


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Review from Kenneth T (Client) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think all the carers are great, they do anything I ask them to. I don't think I could do without them now. Nothing is too much for them to do.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Many thanks for taking the time to complete a review of our service. Our staff pride themselves on doing a good job and it's great to hear what a difference they make.


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Review from Glen W (Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since April 2023 the carers have been professional, knowledgable and highly capable throughout. My experience has also been extremely positive. They are friendly and I have the same regular carers. My meals have always been prepared the same, despite their varied levels of experience and ages. Even
the very few times there were emergency cover staff, everything went just as smoothly. They demonstrated that they are all equally capable. All the staff have been and are very helpful, this included bringing items that I had run out of, amongst other small tasks. I have had great conversations with all of them throughout my care. I have been reassured since my first visit and would recommend them. Being a wheelchair user, it has been an easy process.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Many thanks for taking the time to complete a review. We appreciate the positive feedback highlighting the quality of service provided. Thanks again.


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Current Review Score: 9.0 (8.992)

Overview of Review Score

The Review Score of 9.0 (8.992) out of 10 for Care Matters Homecare (Stockton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.292 for Care Matters Homecare (Stockton) is calculated as follows: ( (33 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 48 Ratings = 4.292

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Matters Homecare (Stockton) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (10)

Lisa

Lisa Spark

Job Title: Managing Director

Managing Director, Lisa, is an experienced and driven professional with a wealth of business start-up experience.


She has extensive knowledge of HR, Accounts, Finance and Business Management. Lisa combines her essential work at Care Matters Homecare Ltd, with her role as Managing Director of The Newlands Group Limited, which also owns Tribe Recruitment Limited, Tribe Search Limited and Turn Left Ventures Limited.


Steven

Steven Hutchinson

Job Title: Regional Manager / Registered Manager

Steven has over 16 years of experience supporting adults within home care. Steven started as a care assistant and progressed to the registered manager’s position. He has successfully held CQC registered managerial positions since 2010 in both domiciliary and extra care. Steven has a Level 5 in Leadership for Health and Social Care as well as a Level 5 Medication Award and brings a high level of expertise to Care Matters.


Claire

Claire Jones

Job Title: Care Coordinator

Joined: 2022

Experienced Care Coordinator working across Stockton and surrounding areas.


Kelly

Kelly Robinson

Job Title: Care Coordinator

Joined: 2022

Experienced Care Coordinator working across Stockton and surrounding areas.


Shahni

Shahni Jory

Job Title: Care Coordinator

Joined: 2022

Experienced Care Coordinator working across Stockton and surrounding areas.


Emma

Emma Walker

Job Title: Medication Administrator

Joined: 2022

Emma is tasked with performing routine medical administration duties, including documenting consent forms and maintaining Medical Administration Records (MAR).


Nicola

Nicola Crowther

Job Title: Group Operations Director

Nicola has 25 years of experience in sales, operational and customer experience roles. More recently, she has focused on project management, including business start-ups, sales and marketing strategy and internal process review and refinement. In her role as Group Operations Director, Nicola uses her wealth of managerial skills and analytical thinking to promote operational effectiveness, efficiency and quality across the company. Nicola supports legislative and contractual compliance and drives continuous improvement.


Helen

Helen Bartle

Job Title: Group Operations Manager

Helen boasts over a decade of invaluable experience in recruitment, having served within both independent and global enterprises. Before joining us, she contributed her expertise to the financial services and insolvency sectors for several years. As Operations Manager, Helen's profound insights and proficiency play a crucial role in enhancing efficiency and innovating our service as well as driving our recruitment function to ensure we are suitably staffed at all times.


Julie

Julie Shippey

Job Title: Group Finance Manager

Julie has a wealth of experience which equips her with the skills to effectively oversee the company finances. Julie's background spans manufacturing, engineering and the NHS - ranging from local hospitals to community settings.


Antony

Antony Lewis

Job Title: Group Marketing Manager

Antony's extensive managerial journey, spanning over two decades, encompasses diverse domains such as recruitment, marketing, business development, account management, and website development. As Group Marketing Manager, Antony channels this wealth of expertise to propel our company brands.


Frequently Asked Questions about Care Matters Homecare (Stockton)

What Type of Services does Care Matters Homecare (Stockton) offer?

Care Matters Homecare (Stockton) offers Home Care.

How many Carers does Care Matters Homecare (Stockton) employ?

Care Matters Homecare (Stockton) employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Matters Homecare (Stockton) to verify any information. View our terms and conditions. Care Matters Homecare (Stockton) has an Enhanced Service – more info.