Ornate Healthcare Services

Suite 2, Bright House, Bright Road, Eccles, Manchester M30 0WG
Submit a Review
1.0 5 Reviews
  • Ornate Healthcare Services, Manchester
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Beloved Homecare
Beloved Homecare
9.9
Member Logo
Home Care Providers belonging to Alcedo Care Bury
Alcedo Care Bury
9.8
Group Logo
Home Care Providers belonging to CareYourWay North Manchester & Salford
CareYourWay North Manchester & Salford
Member Logo
Home Care Providers belonging to South Manchester Care Ltd
South Manchester Care Ltd
7.8
Group Logo
Home Care Providers belonging to Alcedo Care Trafford
Alcedo Care Trafford
9.6
Member Logo
Home Care Providers belonging to Home Instead (South Manchester/North Trafford)
Home Instead (South Manchester/North Trafford)
10
Show Ornate Healthcare Services on the Map

Care Provided by Ornate Healthcare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Theresa Marunda (Manager)

Funding & Fees Guide for Ornate Healthcare Services

  • Prices

  • Varies on client need
    Fees are determined by client needs
Are you the Owner/Manager of Ornate Healthcare Services? View your Advertising Options

Ornate Healthcare Services Reviews (5)

1.0

Ornate Healthcare Services has a Review Score of 1.0 (1.000) out of 10, based on 3 reviews in the last 2 years. Over all time Ornate Healthcare Services has 5 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 1
  • 3

Date Published

5
2
2
3
2

Review from J A (Son of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The company regularly failed to provide the care necessary, and even had carers providing my Dad with bowls of beans for food. He had dementia, they regularly failed to wash him for weeks and their excuse was my Dad with dementia, and brain damage was the fault. They left him soiled on many occasions,
and advised they would send better staff or do proper training. This never happened. Avoid at all costs. Companies like this should not be allowed to exist.

Reply from ornate hc, Care Coordinator at Ornate Healthcare Services

Hello Sir, It is very unfortunate to get such feedback from you about the care we delivered. We supported your dad since 2023 and had cared for him irrespective of the challenges. The aggression the carers had faced over the years and how we ensure to accomodate this to the extent that the social service made assessment for double up care just for the safety of the staff, which i believe you were aware of. No carer should be abused, or have things thrown at them trying to do their job. He was verbally and physically aggressive towards the carers, throwing his zimmer frame at them and saying he will kill them if they go near him. Its unfortunate you feel the way you did, but it would have been better if you also wrote that family took over at some point and couldnt support him, the family requested Ornate to come back and we cared for him with respect and accomodated him until the last day. As a business, we will keep doing our best to support the clients to the best of our ability.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J O (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I wouldn't use this company ever again, they are unprofessional, do not engage with client, cannot use equipment properly the list goes on and on.
Had 2 meeting with Management and Social Worker, both agreed they needed retraining but it didn't happen.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Garry E (Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

You would do better to put your loved one in a kennel, than allow these cowboys near them. They rarely have the same person attend and when they do they send foreign girls so young they get embarrassed undressing you. They arrive when it suits them, not you and will lie when questioned as to the actual
time 07.15 amazingly becomes 08.00 am. They are rude, and ill-mannered and expect you to fall into their system rather than they meet your needs which is what they are paid to do. They have a few decent girls who actually do care and do a great job but they are very much the exception and not the norm. They are all foreign with the sole purpose of getting themselves and their families into the UK. Do not let this company in they are not good people.

Reply from Ornate HC, Knowsley Team at Ornate Healthcare Services

Hi Garry, it is a shame you felt this way about the service we provided to you. We have supported you since Dec 2022 and we believed we had a good working relationship with you. We understand that having new staff could be challenging, but due to the nature of the job, people leave or change roles and as such we need to recruit and train new competent staff. All our carers are trained and competent carers. We acknowledge that some of the carers are foreign nationals, but that does not define their competency and ability to do the Job. We wish you all the best and we will continue to improve, taking all feedback into consideration.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie T (Daughter of Client) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an absolutely fantastic bunch of staff they have! My father has 4 visits a day and they are brilliant with him. They tend to all his personal hygiene needs, showering him a few times a week. I generally leave everything out for them to access easily. The staff are kind, caring and very thoughtful.
They always ask if anything else needs doing. It’s hard as they’re all so busy but they always go over and beyond to make sure Dad is comfortable and has everything to hand. The manager has even been to tend to Dad when the carer couldn’t call one morning. They’re reliable, professional and having the app on my phone is great too as you can see when they’ve been in. Definitely recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle C (Daughter of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There is no organisation. Different carers sent on most visits, not many of them know how to cook meals so be prepared to buy pre-prepared meals so they can just heat up, or a piece of toast. Nothing exotic like an omelette. Anyway that aside, this company gave notice to the commissioning team without
notifying me so when they did their weeks notice, Mum had no carers as nobody had replaced the package. The people in charge of the rotas etc. do not have the experience of managing people or the needs of the user.
I would not use the company as they just bring stress and inability to give what they should as an approved care agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Ornate Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Ornate Healthcare Services is calculated as follows: ( (18 Very Poors x 1) ) ÷ 18 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ornate Healthcare Services is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Ornate Healthcare Services

What Type of Services does Ornate Healthcare Services offer?

Ornate Healthcare Services offers Home Care.

How many Carers does Ornate Healthcare Services employ?

Ornate Healthcare Services employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ornate Healthcare Services to verify any information. View our terms and conditions. Ornate Healthcare Services has a Basic Service – more info.